Vodafone UK - Falmouth Reviews 

233
TrustScore 5 out of 5

4.9

16 Market Street, TR11 3AF Falmouth, GB


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Rated 5 out of 5 stars

I came into store as my phone was full of viruses, Harri was so helpful and got rid of them all for me. Amazing service, would highly recommend seeing him in store

Company replied

Rated 5 out of 5 stars

Pete was extremely helpful and knowledgeable today - he was polite, friendly and extremely professional. He listened to my queries, answered most helpfully and advised accordingly. Pete ensured I got... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve dealt with Harri, Vodaphone at Falmouth. On both occasions he has been incredibly helpful and patient. Advising me of the best phone and plan for my specific needs. I’m ve... See more

Company replied

Rated 5 out of 5 stars

Upgraded two phones and sorted best airtime tariff for us with added dongle for time away from home Vodafone broadband as well. Gryff at Falmouth branch was awesome and explained everything for us plu... See more

Company replied


Company details


Contact info

  • 16 Market Street, TR11 3AF, Falmouth, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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1-star

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4.9

All reviews

(233)

41,574 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

July 11, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey there,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service…

Very helpful and knowledgeable service and took time to explain everything thoroughly - would definitely recommend these guys

July 7, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Deborah,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff, we had Gryff and he took care of me well and sorted my new plan and phone

July 3, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Robert,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into store as my phone was full…

I came into store as my phone was full of viruses, Harri was so helpful and got rid of them all for me.

Amazing service, would highly recommend seeing him in store

June 22, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Chris,

Thanks for the lovely review and fantastic support for Harri.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Harri was great, really clear, professional and friendly. He was super helpful with talking through my upgrade, thanks so much!

June 19, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Charley,

Thanks for the lovely review and fantastic support for Harri.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely service quick n efficient…

Lovely service quick n efficient service Gryff very polite, helpful and a very good asset to the store

June 18, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Jane,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was unable to call my brother and…

I was unable to call my brother and Harri was super helpful and fixed the issue so quickly

Amazing service

June 18, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Anne,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harri was exceptional

Harri was exceptional, fixed the issue so quickly and was really polite and helpful. Brilliant Service

June 18, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Neil,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and clear assistance for my…

Helpful and clear assistance for my query

June 18, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Jane,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff has been exceptionally helpful…

Gryff has been exceptionally helpful nothing seems to much trouble will definitely come back to the Falmouth store again

June 17, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Dave,

Thanks for the lovely review and the fantastic support you’ve shown for Gryff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful

Super helpful, explained everything clearly. Gryff is a credit to your company.

June 16, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Andrew,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to see Harri as my sim wasn't…

Came in to see Harri as my sim wasn't working.

He very quickly solved my problem. Amazing service

May 23, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in because my bill was due to go…

Came in because my bill was due to go up and was paying a lot.

I spoke to Harri who was brilliant and saved me nearly £17 a month. Excellent service

May 23, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

Thanks for letting us know what an amazing job Harri did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff was amazing help with my upgrade

Gryff was amazing help with my upgrade, also went above and beyond to find me the best deals to suit me

May 23, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff was very helpful and sorted me…

Gryff was very helpful and sorted me a great deal on my new sim 👌

May 22, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harri was excellent and answered all my…

Harri was excellent and answered all my questionins effectively

May 19, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harri was amazing with helping me…

Harri was amazing with helping me upgrade my phone today. 10/10 service!

May 18, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff with purchasing/…

Very helpful staff with purchasing/ upgrading my phone

May 8, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was brilliant

Sam was brilliant
Excellent service
Gryff was very helpful
We will be back

May 5, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Henry ,

Thanks for the lovely review and fantastic support for Sam and Gryff.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spent 20 minutes with Gryff today in…

Spent 20 minutes with Gryff today in Falmouth. Quickest and most thorough process I've ever experienced in Vodafone. Thank you so much!

April 22, 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Helz,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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