Staff who represent a company well are so vitally important as a bad interaction can lead to a customer leaving. Amal was brilliant and really went out of his way to fault-find my issue which ultimat... See more
Company replied
Location
Switch locationUnit 1 Princes Mead Shopping Centre, GU14 7SL Farnborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jack was very helpful and answered any questions we had , good customer service
Company replied
Sanjay has been brilliant, going out of his way to resolve the issue concerning my upgrade. He even called me yesterday afternoon to tell me the issue was resolved and today has set my mind at rest an... See more
Company replied
Hi, I just wanted to leave some positive feedback about the service I received today. The Jack who assisted me was extremely polite, patient, and professional. He explained everything clearly and mad... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Farnborough
Written by the company
Contact info
Unit 1 Princes Mead Shopping Centre, GU14 7SL, Farnborough, United Kingdom
4.9
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service- staff hell…
Fantastic customer service- staff hell me to reduce plan and save a lot of money. Thank you so much.
November 9, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hi Alan,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service and product…
Excellent service and product Knowledge. thank you
October 22, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hi Johanna,
Thank you for taking the time to review and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I'm happy with the service and all…
I'm happy with the service and all information from store. Thank you
October 22, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hi Andrew,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very polite and useful information…
Very polite and useful information provided for future contract. Thank you
October 11, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hi Susan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Michal is super helpful
Michal is super helpful, polite and again has dealt with my issue and offered great advice. He is a credit to Vodafone
October 8, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Thanks for your fab feedback for Michael. It's great to see they were so helpful and was able to resolve your issues.
All the best, The Vodafone Social Media Team
Amazing customer service
Amazing customer service , reduce plan and also recived 50% discount for 6m. Thank you
October 5, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Michal I was excellent at his job was…
Michal I was excellent at his job was nice to do business with a nice person who understood what I required
September 14, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Penny,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you for amazing customer service
Thank you for amazing customer service. True all take 2h but I'm so happy. Thank you
September 11, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hi Julie,
Thanks for taking your time to share this experience in our Farnborough store. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Michal is Absolutely amazing went above…
Michal is Absolutely amazing went above and beyond is job duties. Thank michal. Dawn x
September 6, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Dawn,
Thanks for letting us know what an amazing job Michal did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Experience was amazing helped to reduce…
Experience was amazing helped to reduce the bill by over £100 was so helpful with fixing my phone aswell Michal was so helpful
September 6, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hey,
Thanks for letting us know what an amazing job Michal did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Farnborough
Hey Adam,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Michael the Store Manager was exemplary…
Michael the Store Manager was exemplary and gave me great customer service this morning.
August 3, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Thanks for your review Anne. It's great to hear Michael left a great impression on you this morning 😊
Thanks again for your feedback, The Vodafone Social Media Team
Reply from Vodafone UK - Farnborough
Hi Asheel. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful staff
Very helpful staff, especially Rayhan, in Farnborough store, made my upgrade enquiry very easy.
July 7, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hello, Derek,
Thanks for leaving a review. It's always lovely to read positive feedback, so we're glad you had a helpful experience from Rayhan in our Farnborough store.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Very good service
Very good service. Thank you for optimal offer for me. Good job Team
July 6, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Thank you for help with new phone and…
Thank you for help with new phone and upg. Amazing customer service.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hi Michael. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Farnborough
Hi David. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Farnborough
Hi Miriam. Thank you for your review for Michal. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’ve had a great experience with Michal…
I’ve had a great experience with Michal in the farmborough branch
June 14, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hey there,
Thanks for the great feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Unusual customer service
Unusual customer service. Thank you for help with transfer all my details from old phone to new. Thank you
June 10, 2024
Unprompted review
Reply from Vodafone UK - Farnborough
Hi Maman. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.