Brilliant experience with setting phone up. Everyone greeted me with a smile, however one lady, I believe her name was Kaitlyn. She helped me set my phone up, explained everything with extreme patienc... See more
Company replied
Location
Switch location67/69 Channel Street, TD1 1BN Galashiels, GB
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See what reviewers are saying
Outstanding service from the boys yesterday and today.... My mobile phone had died and the boys were extremely helpful and spent over 2hrs fixing my issue. They were extremely polite and professiona... See more
Company replied
The Dumfries team were fantastic from start to finish. My elderly mother in law was really concerned about changing her HBB but all plain sailing with no complications at all. Vicky was outstanding an... See more
Company replied
Georgia and Simon were incredibly helpful with figuring out about my new phone and being very calm and respectful. Both amazing workers and would definitely come back here if I needed any help. Great... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Galashiels
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
67/69 Channel Street, TD1 1BN, Galashiels, United Kingdom
4.9
Excellent
138 reviews
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This company invites their customers to review, whether positive or negative
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Joy in the Galashiels Store Scotland…
Joy in the Galashiels Store Scotland was Extremely Helpful and Very Professional. She made time to listen and understand. She provided Solutions for the Future
September 2, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Eileen,
This is lovely feedback for Joy. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Had an excellent experience with Joy…
Had an excellent experience with Joy today. At my age you need someone to reassure and she did exactly that. Thank you 😊
September 2, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Ruth. Thank you for your review for Joy. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got new Google phone
Got new Google phone, very happy with service staff fantastic. Sol and Kaitlyn are amazing best service, smooth transaction
August 27, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Paul,
It's great to see your kind words for Sol and Kaitlyn, we really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hey Brian, It's great to see we've been able to help with the problems you've been experiencing.
Thanks, The Vodafone Social Media team
Excellent service from Joy
Excellent service from Joy. Helped someone not up to date with modern technology.
August 13, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hello David,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Georgia was very helpful and friendly a…
Georgia was very helpful and friendly a lot of experience in the staff in Vodafone and gave lots of information.
July 25, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hey ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Georgia was very helpful and patience
Georgia was very helpful and patience. She helped me through every part of the procedure
July 8, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Elizabeth,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Everything explained fully and at my…
Everything explained fully and at my pace. Delighted with care and attention given to me by Georgia at galashiels store.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Barbara. Thank you for your review for Georgia. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Happy with service.Very helpful and…
Happy with service.Very helpful and informative.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Douglas. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really good customer service and the…
Really good customer service and the company is great
June 25, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Matthew,
Thanks for sharing this great feedback with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service in store for upgrading my…
Great service in store for upgrading my phone and plan. Thank you team Galashiels
June 3, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Mary,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great Customer Service with Georgia
Georgia was patient and helpful, had knowledge about all products, talked us through various options, we were impressed with her ability and customer service.
Vodafone system let us down as it took so long to process our orders!
June 1, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Janette,
Thanks for the amazing feedback regarding your experience with Georgia.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Good customer service by Georga
May 27, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Jim,
Thank you for sharing this great feedback with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Sol was really great and very helpful
Sol was really great and very helpful. Managed to save money and get a great deal on new sim plan for my son.
May 21, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Heather,
Thanks for reviewing and sharing this great feedback for Sol.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Georgia in Gala office was outstanding
Georgia in Gala office was outstanding. Helpful friendly and efficient. An absolute megastar
May 8, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Ross. Thank you for your review for Georgia. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you, Sol!
Went in to upgrade my SIM only plan and Sol got it sorted in a matter of minutes. Can't recommend Vodafone enough as they've got the best customer service and cell reception. Definitely won't be changing anytime soon, thank you!
April 23, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Melanie,
Thank you for taking the time to leave us a review and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Georgia and kaitlyn were very helpful…
Georgia and kaitlyn were very helpful in the set up of my phone
March 27, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi David,
Thanks for the great feedback for Georgia and Kaitlyn. It's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Georgia went over and above to help me…
Georgia went over and above to help me with all my enquiries and I left the store very satisfied with everything Georgia helped me with
March 22, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The team were fantastic from start to…
The Dumfries team were fantastic from start to finish. My elderly mother in law was really concerned about changing her HBB but all plain sailing with no complications at all. Vicky was outstanding and explained every step fully.
February 27, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi there Gail,
Thanks for this great feedback! We're so happy you had such a fantastic experience with Vicky. Thank you for choosing Vodafone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Newboadband package better than old…
Newboadband package better than old thank you
February 26, 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hey there,
Thanks for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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