Brilliant experience with setting phone up. Everyone greeted me with a smile, however one lady, I believe her name was Kaitlyn. She helped me set my phone up, explained everything with extreme patienc... See more
Company replied
Location
Switch location67/69 Channel Street, TD1 1BN Galashiels, GB
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Outstanding service from the boys yesterday and today.... My mobile phone had died and the boys were extremely helpful and spent over 2hrs fixing my issue. They were extremely polite and professiona... See more
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The Dumfries team were fantastic from start to finish. My elderly mother in law was really concerned about changing her HBB but all plain sailing with no complications at all. Vicky was outstanding an... See more
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Georgia and Simon were incredibly helpful with figuring out about my new phone and being very calm and respectful. Both amazing workers and would definitely come back here if I needed any help. Great... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Galashiels
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
67/69 Channel Street, TD1 1BN, Galashiels, United Kingdom
4.9
Excellent
138 reviews
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Great customer service
I went in for tech help. I found the team to be helpful and friendly and speak to me in a way that I understood how to solve the problem if it were to arise again. I would highly recommend this store
May 13, 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Mairi,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I love my Samsung!
I broke my iPhone after I dropped it on the couch. Went in to store in a little bit of a panic about getting my stuff over to a new phone but they made the whole process so simple! I love my new Samsung S23 Ultra, I'm so happy I took the store recommendation and will be forever grateful that they transferred all my personal information over. I had no idea it was so easy to switch from iPhone to Samsung or I would have done so sooner! Great phone, great deal, great service!!
May 6, 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Gareth,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience
Went to the Vodafone store purely shopping around, was looking to potentially switch networks as I recently moved home and had terrible signal with my previous provider. All the staff in the shop were friendly and helpful and they sorted me out with a new phone and sim package with exactly what I needed. Overall great experience, the person serving me done all the necessary checks to make sure I would recieve the service I needed for my work, and gave me info on my options for a broadband service too.
May 3, 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Kathryn,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Went in for some tech support and…
Went in for some tech support and queries. Hamish was excellent and provided quality customer service, I would highly recommend this establishment.
April 14, 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Sol,
It's fantastic to hear that Hamish provided the support you needed! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
great customer service
April 7, 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Thanks for your great feedback El.
All the best,
The Vodafone Social Media Team
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