Having had a less than satisfactory experience with the Vodaphone customer service phone line, I popped into Braehead's Vodaphone shop & had excellent service from Darren. He showed endless patience... See more
Company replied
Location
Switch locationUnit 11 Kings Inch Road , LR10 Braehead Shopping Centre, G51 4BP Glasgow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m already a Vodafone customer with having broadband and a sim deal for my wife’s phone. My intentions today was to move myself from 02 to join Vodafone with a new sim and handset deal. I met with Ca... See more
Company replied
My experience with Vodafone (Breahead branch) has been an unforgettable one! Big thank you to Lia and Darren for their patience with my card/bank issues. I am left satisfied and content with my new... See more
Company replied
Nathan- Big shoutout to Nathan from Vodafone for his help with my upgrade contract! He was super helpful, knowledgeable, and made the whole process smooth sailing. Nathan's expertise and friendly appr... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Glasgow Braehead Centre
Written by the company
Contact info
Unit 11 Kings Inch Road , LR10 Braehead Shopping Centre, G51 4BP, Glasgow, United Kingdom
4.8
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Leena was very helpful.
November 6, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I’m already a Vodafone customer with…
I’m already a Vodafone customer with having broadband and a sim deal for my wife’s phone. My intentions today was to move myself from 02 to join Vodafone with a new sim and handset deal. I met with Cameron, who welcomed myself and wife and instantly made us feel valued. Cam’s knowledge about products,deals put our minds at ease as were un certain of what was exactly available. Not only could we discuss phone deals but also look at improving our broadband deal and an additional sim for our son. Overall experience was great and felt very valued and treated with true honesty and respect.
October 18, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
I went into the Vodafone store this…
I went into the Vodafone store this afternoon as I had no internet and I’m with Lebara . A member of staff by the name of Vito helped me , he was very patient , and explained what was wrong with my phone . I was very impressed indeed with his professionalism and his customer care . So please say a huge thank you to the young man May I say what an asset he his to your company . Vodafone will be my first call when I need to change my phone etc., Once again a huge thank you .
October 16, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
Hi Elizabeth. Thank you for your review for Vito. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class service
Lia in the braehead store was very informative. Efficient service very friendly and couldn’t do enough for me first class service
October 16, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
Hi Lauren. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very happy with the new phone I got
Very happy with the new phone I got. Leena was great.
October 15, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service from Leena
October 14, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amazing Alia!
Alia was outstanding and made the process of transferring a business number to a personal one really straightforward.
Super friendly and a real pleasure!
October 3, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
Hey Holly,
Thanks for the lovely review and fantastic support for Alia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dropped Handset
I visited the Vodafone store at Braehead today and got myself a handset. I dropped my phone and was going to cost a lot to repair. Waseem was so helpful and patient. He got me the best deal on a new S25. I was worried that I would lose all my important information saved to my old phone but with the click of a few buttons, Waseem was able to restore it all for me, putting my worries behind me.
September 19, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Leena was fab…
Leena at braehead was absolutely fabulous at explaining all my options ,very friendly and helpful.Thank you.
September 17, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Braehead Centre
Great stuff! We appreciate you taking the time to leave us this review.
Thanks,
Vodafone Social Media Team
Darren helped us navigate everything…
Darren helped us navigate everything with ease
September 7, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Fantastic service from Vito today
Fantastic service from Vito today. He went over and above - even (unknown to me) staying 10 mins beyond his finishing time. Very pleasant, helpful and knowledgeable. Thank you Vito.
September 4, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're happy to hear that you had such a positive experience! We appreciate your recognition of the extra effort and dedication. Thank you for sharing your feedback.
Thanks,
Vodafone Social Media Team
Went to get help to understand my plan…
Went to get help to understand my plan and find out costs of upgrading my phone.
Waseem was extremely helpful at explaining everything eg how trade in price of phone could reduce the monthly plan.
Delighted with his service
September 1, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Vodafone should not be getting any stars
Went to Argos to purchase a Vodafone dongle, the dongle doesn’t work. We called their experts on the number provided and they were as helpful as an ashtray on a motorbike. 50 mins later and no help forth coming. All I got repeatedly was can I have your account number, this was a stand alone purchase that has no account attached to it, but the Vodafone ‘expert’ had no idea what I was saying. About 20 mins into the call I asked to speak with a manager 30 mins later no manager, no expert, no help, no hope, and surprise surprise no account. I was a Vodafone account holder many years ago but left when they kept stealing money from me. Stay away from this company for the good of your blood pressure
August 27, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
Hey
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
My experience with Vodaphone Braehead
My experience with Vodafone (Breahead branch) has been an unforgettable one! Big thank you to Lia and Darren for their patience with my card/bank issues. I am left satisfied and content with my new found phone and confidence! Thank you again, I’ve already passed on the news to my co workers also facing issues with our current provider (O2), We both found ourselves paying up to £100 a month on occasion which is ungodly. Overall I can’t recommend the customer service here enough!
August 20, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Braehead Centre
Hi Martin,
Thanks for leaving a positive review, we're happy to hear that you found our agents helpful!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class customer service today from…
First class customer service today from the team, Waseem explained what offers would work best for my business and spent the time to get it right. A smooth process from the out set when I first entered the store. Thanks again
August 14, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
Hey,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Darren was very patient and clear with…
Darren was very patient and clear with his advice when assisting me to choose a new Mobile and Tarrif He made the process stress free and easy
August 5, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
Hey James,
Thanks for the lovely review and fantastic support for Darren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Braehead Centre
Hey George,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a great experience
Had a great experience purchasing my new iPhone with the help of Leena at this store. Great customer service and joy to speak with her. Leena made this purchase stress free and enjoyable.
July 2, 2025
Unprompted review
Reply from Vodafone UK - Glasgow Braehead Centre
Hey Sadie,
Thanks for the lovely review and fantastic support for Leena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.