Outstanding customer service today when I had a technical problem with my phone.Sorry I did not catch the adviser's name.He identified and fixed the issue straight away.Very helpful and polite.
Company replied
Location
Switch location29 Lyon Way, KY7 5NN Glenrothes, GB
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See what reviewers are saying
Declan was fantastic help with upgrading my phone, wasn’t certain on the switch to Apple but he showed me the best features and I’m very pleased with my new phone!
Company replied
Had a quick and easy phone setup with Declan. No problems occurred and he was kind enough to explain the data plan options, and which would benefit me the most.
Company replied
Had the most seamless appointment with Matt this afternoon to set up the transfer of old to new apple phones. True Professional and passionate about his role. Thank you for helping me. Five stars all... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Glenrothes
Written by the company
Contact info
29 Lyon Way, KY7 5NN, Glenrothes, United Kingdom
4.9
Excellent
138 reviews
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Served by Dylan today and he was great
Served by Dylan today and he was great. Explained everything clearly and was so helpful. Brilliant service
March 26, 2025
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Avril, It's great to hear about the awesome service Dylan offered today.
Thanks, The Vodafone Social Media Team
The staff in the Glenrothes Store have…
The staff in the Glenrothes Store have helped me alot with setting up my tablet that I ordered from them, can't thank them enough
Thank you Mikey, Dylan, Lee, Alisih and Dan
March 6, 2025
Unprompted review
Reply from Vodafone UK - Glenrothes
We're grateful for your positive feedback John, it really makes a difference! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Glenrothes
Hello Michael,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Spoke to Alish regarding an issue with…
Spoke to Alish regarding an issue with my phone she sorted it straight away excellent service can’t get any better 😊
March 2, 2025
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Kevin,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
All the staff in the Glenrothes store…
All the staff in the Glenrothes store are fantastic can not thank them enough, Dylan and Dan helped me through everything I needed
February 13, 2025
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Alistair,
This is such a great review for Dylan and Dan. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Glenrothes
Hi there,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team.
New device needed
New device needed and got looked after in store along with getting all my stiff transferred thanks to Dan the store manager.
February 8, 2025
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Eilidh. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Highly recommend Dan fantastic store manager very attentive
I have been a Vodafone customer for over 20 years . I have to admit I was sat in fence to stay or go with another provider.
Like everyone we want good service at a fair price .
I had spoken to Dan the manager before Xmas and informed to come back January due to my contract finishing .
I was met with a colleague greeting me and he went and got Dan .
Lovely clean shop and the staff always tidy and friendly .
Dan went through options I had and remembered lots of things I had discussed at Xmas , nice touch .
Dan helped with a couple of accounts I have and did this effortlessly .
Highly recommended this particular store .
I had the option to stay with another provider that I have a sim for work with .
However cancelled that and moved to Vodafone too , with Dan organising my pac code move
Very impressed and other phone contracts by other family members due shortly , going to be visiting Dan too 😉
January 27, 2025
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi. Thank you for your glowing review for Dan. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by Michael who was very helpful
January 10, 2025
Unprompted review
Reply from Vodafone UK - Glenrothes
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Damaged phone
Went into the Glenrothes store as I had broken my current phone and found out that I didn't have any insurance and as I was worried about this, Mikey the adviser Sat me down and went over my options and found me a clear path for me to take and went with the upgrade option I was given that included insurance as a just incase this happens again but hopefully not.
Brilliant service
January 9, 2025
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Bernice,
Thank you for reviewing your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dylan was amazing can't think him…
Dylan was amazing can't think him enough, helped at every step in the upgrade process and even helper claim for the laptops which were gifts with purchase
January 9, 2025
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Graham,
Thank you for your review and feedback!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Glenrothes
Hello, Phoenyx,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lied to customer about existing phone number
My partner and her daughter went in only to get another SIM card for a new phone because the one in her existing phone was a micro and the new phone needed a nano in order to transfer the number and contacts over. The sales person seemed ONLY interested in selling a contract to her. Then proceeded to tell her that her existing number was inactive and no longer in service. Which I knew was a lie because we had tried to transfer the number and contacts and couldn't because there was no SIM in the new phone. Prior to that, Vodafone sent a security code to the existing phone number in order to allow the transfer of the number and contacts to a new SIM. Which is how we knew that her number was still active.
Misleading and lying to customers. Should and will be reported to Vodafone head office.
November 10, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hello, William,
Thanks for taking the time to provide feedback on your partner's recent experience in-store. It's disappointing to hear that they were misled, as it's our aim to make things as straight-forward and transparent as possible.
If you'd like us to take a deeper look into this, please as the account holder to each out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Bye bye iPhone 7
Went in with my old iPhone 7 as it was now starting to drain on the battery quite quick and didn’t want to pay over the odds but Dan the store manager made sure that I got a new phone at a reasonable price.
November 8, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hey,
Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phone day
New phones very happy and all set up by Dan and mikey was nice too as he helped towards the decision of coming back to look at offers.
November 5, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi James,
What super feedback for Dan and Mikey! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgrade time
Went in to upgrade and go for an iPhone and move away from Samsung, Dan was brilliant and gave us the offers we was looking for and more.
November 5, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi David,
Thanks for your review and your lovely words for Dan! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Glenrothes
Hi Annshields,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great service would come back and…
Great service would come back and recommend to friends and family
October 7, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Gary,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Popped into the Glenrothes store today…
Popped into the Glenrothes store today and was helped by a lady called Sarah. She was extremely helpful and friendly and helped me loads. Would highly recommend this shop as the staff in general are always happy to help and very nice - thanks again ☺️
September 30, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Claire,
Thanks for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
Great service, swapped from iPhone to Samsung, thank you so much
September 11, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hello, Stephen,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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