Outstanding customer service today when I had a technical problem with my phone.Sorry I did not catch the adviser's name.He identified and fixed the issue straight away.Very helpful and polite.
Company replied
Location
Switch location29 Lyon Way, KY7 5NN Glenrothes, GB
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See what reviewers are saying
Declan was fantastic help with upgrading my phone, wasn’t certain on the switch to Apple but he showed me the best features and I’m very pleased with my new phone!
Company replied
Had a quick and easy phone setup with Declan. No problems occurred and he was kind enough to explain the data plan options, and which would benefit me the most.
Company replied
Had the most seamless appointment with Matt this afternoon to set up the transfer of old to new apple phones. True Professional and passionate about his role. Thank you for helping me. Five stars all... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Glenrothes
Written by the company
Contact info
29 Lyon Way, KY7 5NN, Glenrothes, United Kingdom
4.9
Excellent
138 reviews
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Reply from Vodafone UK - Glenrothes
Hi Kathleen,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Reply from Vodafone UK - Glenrothes
Hey Kathryn,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Lee and Mikey
Great service from Lee and Mikey
Thank you, love my new phone
Many thanks
August 6, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Helen,
Thanks for taking the time to write such a lovely review! We're delighted that Lee and Mikey were able to help. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Bought phone from02 and notset up
Bought phone from02 and notset up
Came to Vodafone and they set me up
Thank you so much
August 5, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi there,
This is great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
good laugh and very helpful
August 1, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Ewan,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Iphone15
Come to shop all the time as Lee is very helpful such a nice person
July 20, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Allan. Thank you for your review for Lee. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Glenrothes
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Glenrothes
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Avoid
Vodafone..... the company and their franchisee are an absolute joke. Vodafone won't pass on PAC code to give to third party, and told us quote; '... if you order from us we'll transfer the number, but if you buy from a third party we wont'
Franchisee more interested in me cancelling my order from the ''corporate'' and then placing the order with him, than trying to accomodate a disabled customer
Customer service levels as bad as Virgin and 02
July 1, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi. It's disappointing to see your review. We understand how troublesome this must be. As we don't know the ins and outs of the situation, we won't be able to provide any help and support on the matter on Trustpilot. That being said, if you still need any help with this and you haven't done so already, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Great service in store
Great service in store, very helpful and friendly
June 28, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Stevie,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Glenrothes
Hi Samantha,
Thanks for this feedback! We're so happy you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The guys in store helped me out getting…
The guys in store helped me out getting a new phone. It was easy and they couldn't have been more helpful.
June 3, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Kathleen!
Great to hear about the help you received with your new phone. Please click here for our Device Guides so you're able to set everything up how you want it: https://deviceguides.vodafone.co.uk/. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Excellent service in Vidaphone, Glenrothes
Went into Vodaphone in Glenrothes to update 2 of my contracts. I was dealt with by Dylan. Dylan was very friendly, welcoming and very efficient. He quickly dealt with the 2 accounts and clearly explained what he had done with the accounts for me. Dylan is a great representative for Vidaphone
May 19, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Del. Thank you for your review for Dylan. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Everything explained fully…
Everything explained fully to let us understand. Had to do various new accounts and everything done to what we need. Store colleague - Dylan, was a massive help and made us feel welcoming throughout.
May 15, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi MR JASON SMITH,
This is lovely feedback for Dylan. Thanks for your kind words and taking your time to share this experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
So happy with this Company
Great Company and great excellent customer service . Been on Vodafone store today for request a broadband service, and staff were very helpful, friendly. I can’t wait for have my broadband service. So happy
May 12, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Sandra,
It's great to hear about your recent experience and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Glenrothes
Hi Maxine. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Glenrothes
Hi Lucy,
Thank you for your positive feedback, this is great to hear!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
First class service
Amazing service as always with Sarah and the team.
April 12, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Thanks for your review Heather. It's great to hear Sarah and the team were able to get everything sorted for you.
Thanks again, The Vodafone Social Media Team
Sarah and her staff at the Glenrothes…
Sarah and her staff at the Glenrothes branch,are very helpful and friendly,and always keen to help.never had anything other than an excellent experience in store.
April 10, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Bob,
Thanks for your kind words and taking your time to share the experience in store with Sarah and the team.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I changed to vodaphone from 02 and the…
I changed to vodaphone from 02 and the service is first class brilliant service and great customer service
April 10, 2024
Unprompted review
Reply from Vodafone UK - Glenrothes
Hi Carol,
It's great to hear you've chose to join u! Thanks for your review for our store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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