Kellie was so helpful today when sorting my new mobile out. I can’t recommend her enough! Always approachable, friendly and really supportive! I have visited Kellie several times since I’ve been with... See more
Company replied
Location
Switch location2 Southgate Street, GL1 2DH GLOUCESTER, GB
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See what reviewers are saying
Both Billy and new staff member Dan were excellent with myself and my parents over the weekend in helping sign my parents up to Vodafone Broadband. They talked us through everything and even found bet... See more
Company replied
We visited the Gloucester branch on the 11.06.2025 in search of upgrading and adding an additional contract. However there were some obstacles that made it difficult. Kelly went above and beyond to he... See more
Company replied
Kellie was absolutely amazing and has been so helpful every time I’ve come into store. I had come into to ask about my Spotify subscription and ended up with two great deals for my current sim and b... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Gloucester Southgate
Written by the company
Contact info
2 Southgate Street, GL1 2DH, GLOUCESTER, United Kingdom
4.9
Excellent
524 reviews
Asks customers to review
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Kellie was friendly and knowledgable…
Kellie was friendly and knowledgable helping me to find a cost efficient price plan for me and my daughter
December 3, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hey Natasha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Came in with a broken phone and viki…
Came in with a broken phone and viki was very lovely and sorted out a new phone for me - great service
December 2, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hey Lorraine,
Thanks for the lovely review and fantastic support for Viki.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zaid and Billy got everything sorted on…
Zaid and Billy got everything sorted on my non grandad phone. And Kelly had great service when I ordered them.
December 1, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hi Gary,
Thank you so much for your wonderful review and the amazing support you’ve shown for Zaid and Billy—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Ikran was very helpful i would…
Ikran was very helpful i would recommend.
November 30, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hey Mahdi,
Thanks for the lovely review and fantastic support for Ikran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Invalid 12 digit number.
Work 5 day week. If weather OK will visit Southgate Street shop first thing Saturday morning. Can't get signal for your face book chat. Have recielt. Paid via debit. Have code number etc. Will take mobile in as well. Thanks for your help. Jonathan. If you can let this shop know I may be coming and the reason why.
November 30, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hi Jms,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Brilliant
Zaid has been exceptionally helpful with trading up to a new phone thank you.
November 26, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hey Debra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Had a very inviting welcome with staff…
Had a very inviting welcome with staff willing to help with a smile
Especially Crystal
November 21, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hey Dale,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I went to Vodafone Gloucester store…
I went to Vodafone Gloucester store yesterday, I was assisted by Anthony he was absolutely brilliant 🤩 very helpful while upgrading my phone. He spent a lot of time giving the best options and deals that would suit my needs. Anthony was very professional he has set a very good example of Vodafone’s customer service overall a very good experience. Would highly recommend Anthony!
November 15, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Got my phone upgraded for a great price…
Got my phone upgraded for a great price - viki and liv were very helpful
November 11, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
Kellie was very helpful and we always…
Kellie was very helpful and we always wait for her…. Very friendly x
November 10, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hi. We're happy to hear that you find our team member helpful and friendly. We appreciate you taking the time to share your positive experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Soheila at Vodafone Gloucester was very…
Soheila at Vodafone Gloucester was very helpful, sorted me out quick with a new phone and a great deal
November 8, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hi. We're happy to hear that you had a great experience and appreciate the fantastic support for our team. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gloucester Southgate
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service
Great service - moving over from o2 and Viki was so lovely and efficient- great store
November 7, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Kellie was absolutely brilliant
Kellie was absolutely brilliant! Very helpful and friendly, made my experience with Vodafone a breeze and will definitely return!
November 4, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Served by Kellie today
Served by Kellie today. Needed an upgrade on my current phone/contract. Absolutely amazing service, got me the best deal. Very friendly, great conversation. Overall such a warm and comforting experience! Walking away a very happy Vodofone customer!
November 4, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Kellie was absolutely amazing and has…
Kellie was absolutely amazing and has been so helpful every time I’ve come into store.
I had come into to ask about my Spotify subscription and ended up with two great deals for my current sim and broadband which I was looking to change.
She was friendly,approachable and very knowledgable!!
November 3, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hi. We're happy to hear that you had such a positive experience in our store. It's great to know that our team member was helpful, friendly, and knowledgeable while assisting you with your subscription and new deals. We appreciate your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kellie is very cheerful and I always…
Kellie is very cheerful and I always ask for her when I come in. She sorted me with a new phone and plan
October 8, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Crystals great service
I visited the store to upgrade mine and my father’s cell phone and Crystal was excellent,so friendly and so patient !
Thank you Crystal for the great service !
October 3, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hey Amy
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Useless service
Contacted Vodafone customer services on many occasions due to signal, and broadband issues. Fixed issues for a while and then issues reappear. I'm so upset and frustrated with not having wifi or signal. I have disabilities and need to be constantly connected. Promises to fix, promise to reimburse me, promise this won't happy again. Awful service!
October 3, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hey Ruth,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kellie was very friendly… fantastic…
Kellie was very friendly… fantastic service
September 29, 2025
Unprompted review
Reply from Vodafone UK - Gloucester Southgate
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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