Kellie was so helpful today when sorting my new mobile out. I can’t recommend her enough! Always approachable, friendly and really supportive! I have visited Kellie several times since I’ve been with... See more
Company replied
2 Southgate Street, GL1 2DH GLOUCESTER, GB
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Kellie was so helpful today when sorting my new mobile out. I can’t recommend her enough! Always approachable, friendly and really supportive! I have visited Kellie several times since I’ve been with... See more
Company replied
Both Billy and new staff member Dan were excellent with myself and my parents over the weekend in helping sign my parents up to Vodafone Broadband. They talked us through everything and even found bet... See more
Company replied
We visited the Gloucester branch on the 11.06.2025 in search of upgrading and adding an additional contract. However there were some obstacles that made it difficult. Kelly went above and beyond to he... See more
Company replied
Kellie was absolutely amazing and has been so helpful every time I’ve come into store. I had come into to ask about my Spotify subscription and ended up with two great deals for my current sim and b... See more
Company replied
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2 Southgate Street, GL1 2DH, GLOUCESTER, United Kingdom
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Cerys solved my issue and was very helpful and pleasant

Reply from Vodafone UK - Gloucester Southgate
Very great service, amazing communication & very friendly! Answered all of the questions I had very clearly & patiently! Great experience with Clementina, will be recommending!

Reply from Vodafone UK - Gloucester Southgate
Crystal was very helpful and got me a good deal on my plan.
Very friendly.

Reply from Vodafone UK - Gloucester Southgate
Just got a new phone and Viki helped me with transferring everything over - very helpful

Reply from Vodafone UK - Gloucester Southgate
Kellie was great today helping me sort out my contracts

Reply from Vodafone UK - Gloucester Southgate
Great service from kellie today. She was helpful and knew her stuff

Reply from Vodafone UK - Gloucester Southgate
Kellie was very helpful and polite....came away very happy

Reply from Vodafone UK - Gloucester Southgate
The staff including Clem made it really easy for me and were super helpful in transferring all my information and getting my new phone set up. They were very friendly, polite and knowledgeable.

Reply from Vodafone UK - Gloucester Southgate
Outstanding customer service from Victoria

Reply from Vodafone UK - Gloucester Southgate
Great service from Viktoria, best advisor, always helps me with any problems or queries.

Reply from Vodafone UK - Gloucester Southgate
Kellie served us in store and found me a good deal

Reply from Vodafone UK - Gloucester Southgate
Kellie was lovely, very helpful and knowledgeable. First class service

Reply from Vodafone UK - Gloucester Southgate
Great customer service from Kellie, really helpful and friendly.

Reply from Vodafone UK - Gloucester Southgate
Kelly from Videophone Gloucester was absolutely fantastic. Her knowledge was outstanding, and she explained everything clearly. What really stood out was her personal engagement, she was attentive, and genuinely cared about helping me and my son find the best contract, An excellent experience from start to finish!

Reply from Vodafone UK - Gloucester Southgate
Went to the Vodafone store in Gloucester, I was seen by Kellie and she was very helpful while upgrading my phone, Kellie was very professional in explaining the best options for me, and I walked away with the upgrade I wanted.
Kellie made feel that I was a very important customer.

Reply from Vodafone UK - Gloucester Southgate
Viktoria was excellent and really helped me to get the phone and deal I wanted.
She was smart, funny and engaged.

Reply from Vodafone UK - Gloucester Southgate
Soheila and Tom were fantastic so welcoming friendly and most importantly helpful. Lovely staff

Reply from Vodafone UK - Gloucester Southgate
Ikran was very helpful and wonderful i definetly recommend

Reply from Vodafone UK - Gloucester Southgate
Brilliant service Kellie was very helpful and I left with a smile.

Reply from Vodafone UK - Gloucester Southgate
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