I had experiences with 2 different members of the store team on the same day and both were great. Jess and Matt. Both very efficient and professional and each able to assist with my requests. Knowledg... See more
Company replied
29a High Street, NG31 6PH Grantham, GB
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I had experiences with 2 different members of the store team on the same day and both were great. Jess and Matt. Both very efficient and professional and each able to assist with my requests. Knowledg... See more
Company replied
Dennis was extremely helpful and efficient in sorting out my phone problem (embarrassingly fast...I had tried)..and sorting a new contract. He also helped with a new broadband contract...which sav... See more
Company replied
From the moment I stepped into the Grantham store to sort out upgrade/trade in offer on my Samsung Galaxy phone Darren was very helpful.He walked me through the whole process,giving me options along t... See more
Company replied
Need a phone for my child before he starts secondary school We were advised on phones and different plans available and all the insurance options Very helpful and polite salesman ( sorry forgot his... See more
Company replied
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29a High Street, NG31 6PH, Grantham, United Kingdom
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I visited the Grantham store this morning to transfer from a pay as you go sim to a pay monthly sim. Nathan dealt with me and he was super friendly and helpful. From start to finish an attentive service was offered.

Reply from Vodafone UK - Grantham
Very friendly and helpful. Respected my needs, so no pressure. Easy to set up new sim contract.

Reply from Vodafone UK - Grantham

Reply from Vodafone UK - Grantham
Dealt with Pavel, made choosing and upgrading very easy. Very happy customer

Reply from Vodafone UK - Grantham
Very happy with the service Very helpful people

Reply from Vodafone UK - Grantham
Very friendly and helpful staff. Came to get an upgrade for my phone and it was all very straightforward

Reply from Vodafone UK - Grantham
Prompt, efficient service. Well trained staff, clear presentation of information.

Reply from Vodafone UK - Grantham

Reply from Vodafone UK - Grantham
Pavel was very helpful I was in and out in 30 minutes with a new phone !

Reply from Vodafone UK - Grantham
Excellent store manager Pavel.
Great service in store.

Reply from Vodafone UK - Grantham
Very helpful and made sure the package was right for what I needed Additional data and less than I was previously paying. Thankyou Pavel

Reply from Vodafone UK - Grantham
Very knowledgeable person very welcoming g and helpful

Reply from Vodafone UK - Grantham
Brilliant service, all the staff are friendly professional, really helpful

Reply from Vodafone UK - Grantham
The staff are very helpful and offered me the fright contract to suit my needs

Reply from Vodafone UK - Grantham
Pavel, assistant manager, was very helpful and explained everything we needed to know.

Reply from Vodafone UK - Grantham

Reply from Vodafone UK - Grantham
Helpful in every way explain more than we needed and he will brilliant and well polite

Reply from Vodafone UK - Grantham
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