Tomas is an absolute delight in Vodafone Gravesend HIgh street. The customer service he gave is impeccable and very satisfactory. He was very helpful in educating me on products and Vodafone services... See more
Company replied
Location
Switch location29 New Road, DA11 0AB Gravesend, GB
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My agent Toby was very efficient, informative and jovial. His calm approach makes his customer service enjoyable. He throughly explained the process, the charges involved and the dates the chsnged... See more
Company replied
I had a problem redeeming the free 24 month Apple TV offer after having my Vodafone broadband installed. Several calls to Home Broadband Customer Services, over a few weeks, just promised a link that... See more
Company replied
Tomas was very helpful and gave clear information given regarding my new tariff today
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Gravesend
Written by the company
Contact info
29 New Road, DA11 0AB, Gravesend, United Kingdom
4.9
Excellent
207 reviews
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I had issues with my mobile phone so…
I had issues with my mobile phone so called into store at Gravesend. Met with Tomas who was friendly ,gave excellent customer service. Sorted my phone issue straight away as well as storage problem.I would definitely recommend Vodafone at Gravesend.
July 17, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Rita, It's really great to see Thomas was able to get your issues sorted and left such a great impression on you.
Thanks, The Vodafone Social Media Team
Helped my younger brother find a deal…
Helped my younger brother find a deal best for him was vet friendly an amazing customer service towards us both. Will be returning indefinitely. Thank you to Ioana for the help and support 🙏🏻
July 9, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hello Damien,
It's great to hear about the positive experience which you and your brother received in store, we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service by jessie
June 24, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Jessie,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The person who served me was very…
The person who served me was very competent and efficient with the service he provided. However, I had to wait to see this particular representative because I liked his services and because he had served me in the past.
June 22, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Elizabeth. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas was helping me upgrading my…
Thomas was helping me upgrading my bundles.
He was very professional and friendly.
April 13, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Viorel, It's great to see Thomas was so helpful with your upgrade.
All the best, The Vodafone Social Media team
Robyn excellent service!
Robyn from the Gravesend branch provided excellent customer service. She was able to explain Vodafones products and services in a simple and clear way and took her time explain my contract and what deals was available. Robyn is a credit to the company as she is knowledgeable, enthusiastic and has a overall positive attitude towards all customer's. Thanks Robyn for your help!
April 6, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Nisha,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Robin was helpful in store
Robin was helpful in store. Good customer service helping ith my SIM contract
March 16, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi there,
Your feedback is so important to us, so thanks for taking the time to share this great review about your experience with Robin!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Gravesend
Hey there,
Thanks for this great feedback regarding your experience with Robin!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Gravesend
Hi OLADIMEJI,
We appreciate your support for our Gravesend store. Thanks for your review.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Ioana was able to help us today
Ioana was able to help us today. We came into the store with a variety of queries and she not only supported my wife with an improved contract she was able to explain how adding my current line to my wife's contract and save us a total of £40 a month.
March 2, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Frazer,
Thanks for letting us know what an amazing job Ioana did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ioana was very helpful
Ioana was very helpful in identifying what I needed to bring with me to get an additional line. She also found out I needed upgrades years ago and that’s what was affecting my broadband. The process was long but we got there in the end.
February 19, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Sanya, It's great to see Ioana was patient and managed to get everything sorted with your broadband service.
Thanks The Vodafone Social Media Team
Came into store for home broadband and…
Came into store for home broadband and a new phone. Got served by Laura who was very knowledgeable and thorough.
February 17, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Deano,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
lovely service
Today I went into Vodafone and Robyn was very helpful, as well as the store manager
February 9, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Robyn was very helpful in store
Robyn was very helpful in store, she was friendly and helped me move all data from my old phone to my new one
February 9, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Glen,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Tomas from the Vodafone gravesend store…
Tomas from the Vodafone gravesend store was very helpful to provide me with a new phone.
February 9, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Dennis,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Gravesend
Hi. Thank you for your review for Ioana. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into the Gravesend store today for…
Came into the Gravesend store today for my upgrade and got served by Robyn and Ioana they were really friendly and thorough and made the whole process easy.
February 6, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Jimmy,
Thank you for taking the time to review and share this feedback for Robyn and Ioana.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Helpful very friendly Tomas,Laura and…
Helpful very friendly Tomas,Laura and Ioana from the Vodafone Gravesend store being providing me with a new sim as well.
February 5, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hey,
This is great to hear, thank you for the shout outs for our amazing staff!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Tomas and Laura from the Vodafone…
Tomas and Laura from the Vodafone Gravesend store were very helpful to fix my issue about my hbb and very kind to my needs.
February 1, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Kudirat,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Happy with the service and help…
Happy with the service and help received by Ioana.
January 25, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Florin,
Thanks for your feedback! We're so glad you're happy with our service and got a 5 star experience from Ioana.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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