Tomas is an absolute delight in Vodafone Gravesend HIgh street. The customer service he gave is impeccable and very satisfactory. He was very helpful in educating me on products and Vodafone services... See more
Company replied
Location
Switch location29 New Road, DA11 0AB Gravesend, GB
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My agent Toby was very efficient, informative and jovial. His calm approach makes his customer service enjoyable. He throughly explained the process, the charges involved and the dates the chsnged... See more
Company replied
I had a problem redeeming the free 24 month Apple TV offer after having my Vodafone broadband installed. Several calls to Home Broadband Customer Services, over a few weeks, just promised a link that... See more
Company replied
Tomas was very helpful and gave clear information given regarding my new tariff today
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Gravesend
Written by the company
Contact info
29 New Road, DA11 0AB, Gravesend, United Kingdom
4.9
Excellent
207 reviews
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Staff are very nice but network isn't
January 21, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Metin,
Thank you for your review and support for our staff.
If you need any help regarding your network, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Tomas was very helpful and gave clear…
Tomas was very helpful and gave clear information given regarding my new tariff today
January 21, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Julie,
Thanks for letting us know what an amazing job Tomas did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very polite and help
A gentleman called thomas was Very polite and helpful with the information needed will definitely come back
January 18, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Tania,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
I'm very pleased with the girl working…
I'm very pleased with the girl working with us, she was very good, she was friendly with us, Laura, blagodarya ce si tilkava, straightforward Who is the klitentite?
January 8, 2024
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Nerman. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good experience,great customer service…
Good experience,great customer service from tomas met my needs to the fullest.
December 31, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Maria,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Extremely happy with the interaction…
Extremely happy with the interaction today! Silvianq had a look into my account and she clarified everything for me. It is now all crystal clear about my bill. Thank youuu
December 21, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Ionela,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
New contract
Really nice experience in the Vodafone shop today. Silviana assisted us today and she helped us with a very good deal on a laptop. Keep up the good work
December 21, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Lovely customer experience
Lovely customer experience. Very warm welcome and great patience listening and carrying out tasks.
December 19, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi anthony,
This is a great review for our Gravesend store. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again, Vodafone Social Media team
Amazing Staff
Silviana gave me an amazing experience in the Gravesend store today! Only came in to check my bill and left with an even better deal and a new phone. Keep up the good work!
December 18, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Magdalena,
Thanks for your review and great feedback for Silviana.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Laura was really helpful
Laura was really helpful, I couldn’t decide what phone to go for and she talked me through all the differences and really helped. Nice & polite too.
December 18, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Sarah,
It's great to hear about your recent experience. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
SILVIANA attended to me with patient
SILVIANA attended to me with patient, effective and excellent customer service ideas and experience.
Thanks very much.
December 16, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Yinka,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very patient and helpful
December 9, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Sapna,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The experience was beautiful
The experience was beautiful. Tomas attended to me and I must say, he is a great guy. Gave me a very good experience taking me through different packages and offering the best that’s perfect for me. Kudos to Tomas and the team.
November 27, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Abimbola. Thank you for your review for Tomas. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great manager and very helpful staff
November 17, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Gravesend Vodafone Store
We always find the Gravesend branch and staff excellent and today was no exception. Tomas was most helpful giving us the different options , making the whole upgrade process easy. Thank you
November 3, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Mark,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went to Vodafone Gravesend today to sort out a few issue's and I'm happy to say that Silviana solved all my phone concerns and also some I didn't even know I had. Great service. Thank you.
Went to vidafone
October 31, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Steve,
Thanks for sharing feedback after your recent visit to our Gravesend store.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Help setting up new sim and phone
October 18, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Frances. Thank you for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great.
Great.. got attended to by Silviana, had a good laugh all through and detailed explanation on all products. Great and satisfied experience all through.
September 23, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Olaide,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I had a good experience at the…
I had a good experience at the Gravesend store specially the staff members I was served by Tomas which he had great customer service and served my needs to the fullest 10/10.
September 22, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Rodrigo,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service and lovely…
Great customer service and lovely engagement with sales advisor who was called Silviana.
September 21, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Amrik,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
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