Tomas is an absolute delight in Vodafone Gravesend HIgh street. The customer service he gave is impeccable and very satisfactory. He was very helpful in educating me on products and Vodafone services... See more
Company replied
Location
Switch location29 New Road, DA11 0AB Gravesend, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My agent Toby was very efficient, informative and jovial. His calm approach makes his customer service enjoyable. He throughly explained the process, the charges involved and the dates the chsnged... See more
Company replied
I had a problem redeeming the free 24 month Apple TV offer after having my Vodafone broadband installed. Several calls to Home Broadband Customer Services, over a few weeks, just promised a link that... See more
Company replied
Tomas was very helpful and gave clear information given regarding my new tariff today
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Gravesend
Written by the company
Contact info
29 New Road, DA11 0AB, Gravesend, United Kingdom
4.9
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tomas goncalves from the Vodafone…
Tomas goncalves from the Vodafone store in gravesend gave me the best customer service and he was very friendly, knowledgeable and helpful and the gravesend store is the best Vodafone store I have been too 10/10 service.
April 18, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great service
Great service, really informative and help me with everything I needed.
April 6, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Kyle,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
She was very helpful
She was very helpful, guided through the whole process explained plainly. Very patient and has knowledge of the packages and products. Great service
April 14, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi, thank you for your review. It's always good to read such complimentary feedback.
Thanks again,
The Vodafone Social Media Team
Very helpful and knowledge staff always try their hardest to find a deal to suit your budget
Very helpful and knowledge staff
April 13, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Mark,
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Silviana in Gravesend Branch has been…
Silviana in Gravesend Branch has been really helpful today and found the best option for me
Would definitely recommend her to everyone!
April 13, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Jordan,
Thank you for your review. I’ll be sure to pass on the feedback for Silviana from the Gravesed store. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
This is a funny situation as I keep…
This is a funny situation as I keep coming back. Its because the service is very good and very friendly. Like the banter that we have.
April 12, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Geoffrey,
Thank you for your review. It's always lovely to read positive feedback. If you recently visited a store, please edit your review to let us know the name of the store, and we'd be happy to feed this back to them directly. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gravesend
Thanks for your fab feedback.
All the best,
The Vodafone Social Media Team
Reply from Vodafone UK - Gravesend
Hi, thanks for your fab feedback.
All the best,
The Vodafone Social Media Team
Georgiana has been very helpful on my…
Georgiana has been very helpful on my visit at the gravesend store. She has offered me great advice and provided me with options and the best price possible. I would definitely recommend her to go to if you are in need of advice.
April 10, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Petra, thanks for your awesome feedback for georgiana. We'll be sure to feed this back to the store for you.
Thanks again,
The Vodafone Social Media Team
Visited the Gravesend branch and spoke…
Visited the Gravesend branch and spoke with Silviana, very helpful and professional, answered all questioned asked and was friendly and approachable.
April 10, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Katie, Thanks for your great feedback for Silviana. We'll be sure to pass this onto the Gravesend store team for you.
Thanks again,
The Vodafone Social Media Team
Bill
People in store today were very nice and helpful with my bill enquiry
Would deffinetelly reccomend to everyone to go and see them instead of waiting hours on the phone to Customer Service
Also got a nice deal from them that I will consider as soon as my current ends
April 7, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Eduard,
Thank you for your support and feedback. Please edit your review to let us know which store you recently visited so we're able to feed this back to them directly.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gravesend
Hi Cristi,
Thank you for your support and feedback. If you visited a store recently, please edit your review and let us know the name of the store and we'd be happy to feed this back to them directly
Thanks again,
Vodafone Social Media Team
Helpfull and a good knowledge of…
Helpfull and a good knowledge of products. I couldn't have got better help. Perfect ty.
April 5, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Graham. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great customer service friendly staff
April 5, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Dan. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
New phone for me
New phone for me , really quick and really helpful adviser,thanks for everything Georgiana! Would recommend Gravesend store all stuff was really helpful!!
April 5, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Alison.
Thank you for your review. It's always lovely to read such nice feedback for our store agents; I've passed this along to them directly. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Vodafone shop provides a excellent service
Vodafone shop provides a excellent service and staff are very friendly and Tomàs Gonçalves helped me a lot by giving me the best deal within my budget
April 4, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Gurmanav. It's always nice to read such lovely feedback. If you spoke to Tomàs in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
Thank you for the help
Thank you for the help. Done upgrade with Georgiana and will come back to discuss broadband!
April 4, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hey Jeeva,
It's always lovely to read such nice feedback. If you spoke to Georgiana in one of our stores, please edit your review and let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
We came instore for help on our new…
We came instore at Gravesend for help on our new phones and straight away the service was exceptional ,so friendly and helpful,Silviana was the lady that helped us and went completely above and beyond for us as we needed her help over a few days,she really is a credit to your store.
April 3, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Sue,
Thank you for your support and feedback. Please edit your review to let us know which store you recently visited so we're able to feed this back to Silviana directly.
Thanks again,
Vodafone Social Media Team
The staff was incredibly welcoming and…
The staff was incredibly welcoming and helpful. I would definitely come back! thanks to Silviana
April 1, 2023
Unprompted review
Reply from Vodafone UK - Gravesend
Hi Inderjit,
This is a lovely review for Silviana! Thanks for giving her 5 stars!
All the best,
Vodafone Social Media team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.