We got served by Jenna and she was amazing! She was serving 5 different customers at the same time and jumping between 3 computers and managed to serve everyone and with a big smile on her face!!! She... See more
Company replied
Unit 48 Hamilton Way , Oak Mall Shopping Centre, PA15 1JW Greenock, GB
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We got served by Jenna and she was amazing! She was serving 5 different customers at the same time and jumping between 3 computers and managed to serve everyone and with a big smile on her face!!! She... See more
Company replied
Went into store with an issue on my phone and Mark sorted me out a better deal on the numbers I have. Highly recommend
Company replied
Jenny and mark, was really helpful being patient with technical issues really good service
Company replied
Mark was helpful with getting my phone switched over from my dad's account to my own and helping me to pick a new and ungraded phone which i am clueless about when it comes to technology. Mark took th... See more
Company replied
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Unit 48 Hamilton Way , Oak Mall Shopping Centre, PA15 1JW, Greenock, United Kingdom
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Mark was really helpful and knowledgeable and was able to get me a new plan.

Reply from Vodafone UK - Greenock
Service was great Mark helped me out as I was having difficulty with my order online.
Excellent customer service

Reply from Vodafone UK - Greenock
Savera was very helpful she sorted all my sims

Reply from Vodafone UK - Greenock
Great customer servise by Savera whole staff ıs very helpıng.

Reply from Vodafone UK - Greenock
Christopher was very helpful and knowledgeable and well presented

Reply from Vodafone UK - Greenock
Got a great deal on a new phone with a much better sim plan thanks to Mark

Reply from Vodafone UK - Greenock
Mark was exceptionally professional in figuring out a solution to my data issue and I am delighted

Reply from Vodafone UK - Greenock
Good communication with us and help find a good deal and had a good laugh

Reply from Vodafone UK - Greenock
Mark was a fantastic help getting my new phone deal. Appreciated

Reply from Vodafone UK - Greenock
Jenna....what a star. My phone has been playing up for months. Not able to access data. Fobbed off by call centre time and time again.
Went into Vodafone Greenock a month ago. Jenna spent hours in between customers and popping into branch on her days off to check progress on the fault. She kept me up dated, and sorted prob.
Today I went back in as the fault had arisen again. I spent just over 2 hrs with her. She was on the phone to Vodafone call centre for me. ( the operator was really rude to her ). Anyway, problem now fixed .
Jenna truly went above and beyond, and sorted me a better data plan. She was also having to support a new staff member when he needed assistance.
She is a valued member of your team and should be recognised for her excellent customer care skills. A***

Reply from Vodafone UK - Greenock
Visited the greenock shop cos my phone was not working properly and Mark got me a great deal on a pay monthly sim. Amazing

Reply from Vodafone UK - Greenock
Mark and Shay were amazing. Shay being still new was polite and friendly, and already knowledgeable. His handover to Mark was professional and Mark went through all the steps clearly and politely.

Reply from Vodafone UK - Greenock
Mark saved me money on my sim plan which is always a good thing. Much appreciated

Reply from Vodafone UK - Greenock
Returned to store to pick up my phone and Mark was another great help getting it set up

Reply from Vodafone UK - Greenock
I am very happy with the service provided my Mark great deal

Reply from Vodafone UK - Greenock
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