Vodafone UK - Greenwich Reviews 

227
TrustScore 5 out of 5

4.9

Unit 9 Crescent Arcade, SE10 9EJ GREENWICH, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I visited the Greenwich store after I lost my phone. I was stressed out losing access to my contacts. Amjad assisted me to get New phone and transfer my data into the new device. Excellent service

Company replied

Rated 5 out of 5 stars

Excellent customer service, sorted all my internet and phone contract sorted all in one day. Set up my device and gave me excellent advice. Godwin and Sergio went above and beyond to provide the best... See more

Company replied

Rated 5 out of 5 stars

I came into the Greenwich store and was greeted by Sergiu. His customer service is amazing he was friendly and really helpful and helped me find the perfect phone for me. I highly recommend him his ma... See more

Company replied

Rated 5 out of 5 stars

Great location!! Staff were friendly and helpful. Knowledgable about services and managed to get ‘round a system glitch without waiting too long. Thank-you Vodafone Greenwich 🙏

Company replied


Company details


Contact info

  • Unit 9 Crescent Arcade, SE10 9EJ, GREENWICH, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(227)

42,866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, appreciate it both Keanu and Mo, thanks again

July 27, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Bhuwan,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keanu & Mo were really helpful in…

Keanu & Mo were really helpful in helping me decide on an upgrade! Really happy with the service and will be recommending to friends and family. Thank you team Greenwich

July 27, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Abby,

Thank you for your review. It's always lovely to read such nice feedback for our agents.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good

Good, friendly and efficient customer service.
Happy customer

July 22, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Nelly,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I really appreciated Keanu’s friendly…

I really appreciated Keanu’s friendly and professional service at Vodaphone Greenwich. Excellent communication skills.

July 21, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Stevie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo was an absolute star

Mo was an absolute star. He reduced my plan costs by more than 50%. I highly recommend that you come to the Greenwich store and ask for Mo!

July 17, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Torie,

This is a great review for Mo. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Very Polite and very helpful

Very Polite and very helpful. I had to do a return, and it went off very smoothly. Unlike the Bond Street store (where I went to on July 9), where not only did they not help, all they did was try and sell me more products when I was trying to get a return! The Greenwich store has always been very informative, helpful and friendly!

July 11, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Sahil,

Thanks for taking the time to leave some great feedback for the Greenwich store. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

New SIM Card

Was a great experience and very friendly service by the Vodafone agents. Particularly thanks to Keanu.

July 2, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Shankar,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergio was absolutely amazing

Sergio was absolutely amazing - so quick, friendly and efficient! Wouldve lost hours with onlind support otherwise. Thank you!!

June 15, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Valentina,

This is really great to hear, thanks for the feedback and support for Sergio!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Sergio for a great service

June 15, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Margot,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergiu is the best!!

June 8, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Rodrigo. Thank you for your review for Sergiu. It's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on social media:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy 😀

Micah and Mo were were and helpful.

June 6, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Marta,

Thanks for the lovely review and fantastic support for both Micah and Mo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

They are very friendly and also fast…

They are very friendly and also fast service, especially Mo

June 2, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Muaz,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keanu was most helpful and helped with…

Keanu was most helpful and helped with my upgrade

June 2, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Morgan,

Thanks for the lovely review and fantastic support for Keanu.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keanu was amazing

Keanu was amazing! So energetic and very helpful! Very recommended!!!

May 26, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Dorys,

Thanks for the lovely review and fantastic support for Keanu.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service.

Sergiu was extremely professional, knowledgeable and helpful. He sorted out my phone tech problem efficiently.
Great work Sergiu.

May 18, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Jamie, it's really great to see Sergiu was able to get your issues sorted. Thanks for your awesome review,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Mike here gave me the best and smooth…

Mike here gave me the best and smooth transition to Vodafone.

May 9, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi. Thank you for your review for Mike. It's always lovely to read such great feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Godwin was very nice to assist us…

Godwin was very nice to assist us throughout the process

May 9, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Rohit. Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I want to thank to Mo for all his help…

I want to thank Mo for all his help and patience. He helped me obtain what I wanted. Thank you for all your help

May 9, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Diana,

This is a great 5-star review for Mo. Thanks for sharing.

If you ever need any further help, there’s a useful Help and Support section, on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

The store manager Mr Mo

The store manager Mr. Mo is really excellent and he is very friendly in his way of talk. He deals the customers passionately and i’m extremely pleased with his service.

May 4, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Thank for your awesome feedback For Mo. It's good to hear you're so pleased with his service Alwin.
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience. The customer assistant was super nice.

May 4, 2023
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Fimi,

This is lovely feedback for our colleague in the Greenwich store.

Thanks for taking your time to leave this review.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look