Amy was incredibly helpful, friendly, and professional. She took the time to understand my needs, explained everything clearly, and made the whole experience easy and stress-free. Excellent customer s... See more
Company replied
Location
Switch locationUnit E4 , 40 Friargate, DN31 1ED Freshney Place, GB
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See what reviewers are saying
Went into Vodafone in Grimsby today as my phone had water damage and I couldn’t use it. Amy spent a long time finding ways to get into the phone so we could back up all of my photos and apps while... See more
Company replied
Spoke with chloe at the gy branch, she couldn't be more helpful, had a few issues, which she sorted out for me. Ended up getting a new fone with more gb & cheaper than my previous monthly payments, v... See more
Company replied
Our sales assistant was fantastic, Chloe was her name. The previous customer was a little irate about something but we witnessed Chloe handle the situation in a very professional manner. She also sa... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Grimsby
Written by the company
Contact info
Unit E4 , 40 Friargate, DN31 1ED, Freshney Place, United Kingdom
4.9
Excellent
351 reviews
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Came in and spoke to Amy she sorted me…
Came in and spoke to Amy she sorted me a lovely pixel from my old phone. She transferred everything over for me too so my phone was ready when we finished shopping too!
December 1, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I can and got a new phone with Amy and…
I can and got a new phone with Amy and moved over from O2. Got a great deal and happy with the service today
November 30, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Billy,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Well done Chloe at Vodafone Grimsby
Chloe was great helping me out.Deserves promotion I was very angry when I came into the store.Cause I’d been lied to from a telephone call on Wednesday.Now I’m trying get compensation back for heart ache I’ve been caused.
November 19, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Christopher,
Thank you for your review. It's always lovely to read such nice feedback about Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came in for a new iPad and Amy was…
Came in for a new iPad and Amy was quick and efficient, I will be back for my sim when I am out of contract
November 22, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe was very helpful and got all my…
Chloe was very helpful and got all my information from one phone to the other done very quickly and was very helpful. Thank you chloe
November 20, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Arron and amy where fandabidoz…
Arron and amy where fandabidozi they were so friendly helpful and made the process of getting a new phone so easy. There a credit to your company. Oh and amy thanks for the sweetie 🤣 (I know it wasn't a bribe haha).
November 12, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Chloe was most helpful and very…
Chloe was most helpful and very knowledgeable
The whole process of exchanging my phone was made so easy
November 13, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Aaron was very helpful and very chatty…
Aaron was very helpful and very chatty made the whole experience a pleasure even set up and showed me how to use my phone
November 12, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Chloe was really helpful setting up my…
Chloe was really helpful setting up my new contract and phone thank you so much
November 1, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Grimsby
Hi. We're happy you had a perfect experience. We appreciate your kind words about our staff. Thanks! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to Vodafone Grimsby and was seen…
Went to Vodafone Grimsby and was seen by Aaron needed a phone and it setting up he was very cheerful and very helpful lovely member of staff
October 16, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Visited the Grimsby store to collect my…
Visited the Grimsby store to collect my phone and after doing this, Amy set up my new phone for me. She was lovely, we went off for a bit and we came back and the phone was sorted
October 11, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
We came in just to see what an app was…
We came in just to see what an app was on mt phone that appeared and ended up walking out with a new phone. Amy was very attentive and helpful, we always have a nice chat and enjoy seeing her in store. She sorted us a good deal with a ew phone and moved all my info over to the new phone. Always happy visiting Amy at this store.
October 11, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Chole
Chole was very polite and very patient. Explained everything and told me exactly what and when my monthly charges would be and come out of my bank.
October 10, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Fantastic customer service
Amy was extremely knowledgeable, patient and able to answer all the questions I had. Nothing was too much trouble and Amy went above and beyond to make sure that I understood everything and was very friendly and helpful. The customer service I received was excellent which is sometimes quite difficult to find and experience these days. I would have no hesitation in returning or recommending and will definitely be looking at what other services I can transfer to.
October 9, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great service & knowledgeable staff
Went in to get a new phone having done no research beforehand. I was served by Chloe who was more than happy to sit and go through my options with me and help me find the best option.
October 9, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Dave was a great help getting my…
Dave was a great help getting my partners contract set up and going over everything, plus saving us more money
October 4, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Chloe,
Thanks for the lovely review and fantastic support for Dave.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
From the minute I entered the store Aaron made me feel comfortable and put me at ease
Explained what was included in contract etc
September 24, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Matt,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe was amazing and helped me with my…
Chloe was amazing and helped me with my upgrade
September 20, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Chloe was amazing helping me set up my…
Chloe was amazing helping me set up my phone and get it all sorted for me! Thank you
September 16, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hi James. Thank you for your review for Chloe. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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