Amy was incredibly helpful, friendly, and professional. She took the time to understand my needs, explained everything clearly, and made the whole experience easy and stress-free. Excellent customer s... See more
Company replied
Location
Switch locationUnit E4 , 40 Friargate, DN31 1ED Freshney Place, GB
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See what reviewers are saying
Went into Vodafone in Grimsby today as my phone had water damage and I couldn’t use it. Amy spent a long time finding ways to get into the phone so we could back up all of my photos and apps while... See more
Company replied
Spoke with chloe at the gy branch, she couldn't be more helpful, had a few issues, which she sorted out for me. Ended up getting a new fone with more gb & cheaper than my previous monthly payments, v... See more
Company replied
Our sales assistant was fantastic, Chloe was her name. The previous customer was a little irate about something but we witnessed Chloe handle the situation in a very professional manner. She also sa... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Grimsby
Written by the company
Contact info
Unit E4 , 40 Friargate, DN31 1ED, Freshney Place, United Kingdom
4.9
Excellent
350 reviews
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Chloe was amazing
Chloe was amazing! Outstanding customer service and knew her biz! Thanks for a great experience and making upgrading my phone a smooth and easy process! (Grimsby store!)
September 14, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Amy helped set up my new phone and was…
Amy helped set up my new phone and was a delight to speak to, very happy with the service will come back
September 10, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Sam,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great experience
Amy did really well advising us and getting everything sorted
September 6, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amy helped me get a new phone when mine…
Amy helped me get a new phone when mine broke and was unable to be used. We was unable to set my new phone fully on the day so I returned next day with my Google account details and she was able to get this set up for me. I am very happy with the service she provided.
September 4, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're happy to hear that you had a positive experience. We appreciate you sharing your experience and are glad we could assist you with setting up your new phone. Thank you for your feedback.
Thanks,
Vodafone Social Media Team
Amy was great
Amy was great, sorted me a new phone and was lovely to chat to
August 23, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Despicable Sales staff - Grimsby store
Writing this review on behalf of my elderly Mother.
She called into Vodafone Grimsby store to ask staff to simply take her Vodaphone contract sim card out of her old Doro phone & put it into her new smart phone.
She told salesperson she was happy with her existing contract.
However, sales staff insisted she sit down to go through her contract.
An hour later she was quite bamboozled by all the technical & sales talk.
She walked out having been coerced into signing a new 2 year contract costing double what she was already paying.
She advised my brother & I of what had happened. We are now in the process of trying to have her former contract reinstated. Vodaphone staff at Freshney Place store in Grimsby - You are absolutely despicable.
March 18, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey there,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Came in store for a check on the…
Came in store for a check on the account and fame out with a new phone. Amy was amazing in sorting out my phone.
August 11, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe was absolutely fantastic found us…
Chloe was absolutely fantastic found us the best deals thank you soo much
August 2, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Kay,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amy was great in setting up my new…
Amy was great in setting up my new phone for me and transferring my data over
July 8, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Stephen,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe was great she helped set me up…
Chloe was great she helped set me up after damage to my old phone thank you Chloe would not of been able to do it without your help
July 7, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aaron helped me get a upgrade on my…
Aaron helped me get a upgrade on my phone and helped me set it up
July 5, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Mandi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amy was excellent organising my upgrade…
Amy was excellent organising my upgrade and new tablets. Very informative and helpful. Thank you
June 3, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Sophie,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aaron was Very helpful and reduced my…
Aaron was Very helpful and reduced my broadband bill.
June 20, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Christine, thanks so much for the review and great to hear Aaron was helpful :)
Vodafone Social Media Team
Switch to Vodafone
I made a decision to switch provider and after research settled on going back to Vodafone as I had been a customer before. I chose to go into the shop as I needed assistance with set up. Amy attended to me. Amy's professionalism and clear explanations of available options confirmed to me I was in the right place.
After going through my needs and level of usage, Amy went through the options I had as I was also switching from android back to iPhone.
The whole process from start to end was smooth. It took just over an hour for me to leave with a functioning phone. The full switch will occur within 24hours. I was reassured I can go back to the shop if I need further assistance, but I'm confident with all the set up and information. I appreciated that I did not feel pressured - just excellent information to make an informed choice. Many thanks to Amy and her colleague.
June 10, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
We're happy to hear that you had a smooth experience returning to us. It's great that the agent Amy was able to assist you with your setup and provide clear explanations.
Thank you for your positive feedback,
Vodafone Social Media Team
Came in originally to check when my…
Came in originally to check when my contract ended. Aaron was very helpful from the get go, especially since I had no clue what I was doing! He recommended multiple options for a cheaper price and answered all my questions. I ended up with a new phone there and then with a great plan. He even answered questions and gave my mum a quote for her phone and got her a cheaper deal. Overall a great service and super super helpful. Lastly I enquired about the broadband Vodafone offer, as I am moving house, him and his colleague answered all my questions on this which will help me make my choices. I’ve loved Vodafone for years, this experience added to that completely. :)
May 28, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Elise. Thank you for your review for Aaron. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe helped me today with a new sim…
Chloe helped me today with a new sim and brought my number over to Vodafone thank you chloe
May 19, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Kathleen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Supportive staff
The staff in the Grimsby store, particularly Aaron were very helpful and went out of their way to find the best broadband package, despite the property being in Yorkshire.
Unfortunately, and through no fault of the staff, it has proved impossible to supply the system offered to the designated building, resulting in us having to cancel our order.
May 14, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Goodwin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I spoke to a lovely young lady called…
I spoke to a lovely young lady called Chloe who was extremely helpful. She was very polite and nothing was too much trouble. She was very patient too. Everything was explained to me and she took the time to go through all the plans and not once did she pressure me into buying something I didn’t want. I would happily recommend anyone go into the store and speak to this lady.
April 18, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Amy,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Purchase
Chloe was very helpful and not pushy and was able to answer my questions.
April 14, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Catherine,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dave helped bring me over from Tesco to…
Dave helped bring me over from Tesco to Vodafone, lovely staff and easy to do
April 14, 2025
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Amy,
Thank you for your review and fantastic support for Dave. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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