Amy was incredibly helpful, friendly, and professional. She took the time to understand my needs, explained everything clearly, and made the whole experience easy and stress-free. Excellent customer s... See more
Company replied
Location
Switch locationUnit E4 , 40 Friargate, DN31 1ED Freshney Place, GB
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See what reviewers are saying
Went into Vodafone in Grimsby today as my phone had water damage and I couldn’t use it. Amy spent a long time finding ways to get into the phone so we could back up all of my photos and apps while... See more
Company replied
Spoke with chloe at the gy branch, she couldn't be more helpful, had a few issues, which she sorted out for me. Ended up getting a new fone with more gb & cheaper than my previous monthly payments, v... See more
Company replied
Our sales assistant was fantastic, Chloe was her name. The previous customer was a little irate about something but we witnessed Chloe handle the situation in a very professional manner. She also sa... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Grimsby
Written by the company
Contact info
Unit E4 , 40 Friargate, DN31 1ED, Freshney Place, United Kingdom
4.9
Excellent
351 reviews
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Good deal
Amy helped me get my phone set up for me and sorted me a great deal. Always helpful staff.
December 2, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Mr & Mrs Moore,
It's great to hear about your recent experience and feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Extremely helpful and pleasant staff
There was a problem with Vodafone computer system so staff (Chloe) unable to complete our new contract on Friday. Went home having been told she would contact us as soon as problem resolved. It was resolved by Saturday morning & got a phone call from Chloe. Returned to store & both Chloe & her colleague worked fast to complete the changeover & finalise the contract as we’d told them we had another engagement to get to! So impressed by their professionalism, calm & pleasantness. Felt Chloe did all she could to help us out. Thank you Chloe!
November 29, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Brenda. Thank you for your review for Chloe. Minus the hurdles and issues faced, it's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone deal
Amy was great and got my new phone sorted ready to go for me. A good deal too.
December 1, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Graham. Thank you for your review for Amy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe has been helpful
Chloe has been helpful, friendly and patient through the whole process. Absolute star and brilliant at her job. Thanks.
November 27, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Terry and Sue,
These are lovely kind words of feedback for Chloe. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Chloe
It was absolutely fantastic the girl who helpus was awesome
Thank you Chloe
November 25, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hello, Ashley,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amy is an absolute super star lovely…
Amy is an absolute super star lovely lady twice me and my husband have been in store and been served by Amy and she went above and beyond to sort out our new phones and broadband she made our visit fabulous 👌
November 22, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Chloe was extremely helpful and made…
Chloe was extremely helpful and made every aspect of the sale very clear and was very efficient I wasn’t expecting to walk out the store the same day with my upgrade a quick sale and a great service.
November 10, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hello, Richard,
It's great to hear about the positive experience which you had with Chloe. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Chloe gave me excellent service
Chloe gave me excellent service! Thank you, would definitely recommend using Vodafone.
November 10, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
New phone
Great help to get a new phone for my husband from Chloe in the Freshney Place Vodafone shop in Grimsby.
Only drawback was the music from outside in the shopping centre causing difficulty for my husband who has poor hearing or me whose hearing is ok!!
November 6, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hey AJ,
Thanks for letting us know what an amazing job Chloe from our Freshney Place Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe was really good and helped with…
Chloe was really good and helped with my upgrade
November 6, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Peter,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amy was very helpful and understanding.
Amy was very helpful and understanding.
Many thanks
November 3, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Kerry,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a great experience with us and the great customer service Amy has provided.
Thanks,
The Vodafone Social Media Team
Chloe was amazing and helped me with my…
Chloe was amazing and helped me with my upgrade and also the setting up of my phone
November 4, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Myra,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
The whole experience from start to…
The whole experience from start to finish was exceptional. Chloe was extremely helpful throughout the whole process. A real credit to Vodafone.
October 14, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hello, Andy,
It's great to hear about the positive experience which you had with Chloe. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Samsung S24 FE
I went into the Vodafone store at Grimsby where I was greeted by Chloe who was amazing at going through the different plans and specs of the Samsung range. I came out with the new Samsung S24 FE and couldn't be happier. Thanks to Chloe!
October 6, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hello, Nathan,
It's great to hear about the positive experience which you had with Chloe. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amy is a fantastic sales assistant
Amy is a fantastic sales assistant, very helpful in setting up new mobile phone and broadband services, she even managed to save more money in my phone contract and set up my new device, we were so impressed my wife will be switching to Vidafone when the current contract ends and hopefully Amy will be there to help us, brilliant service and Amy is a credit to herself and Vodafone
October 13, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hello,
It's always our aim to provide a helpful service, so it's great to hear that Amy delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
In store visit
Amy helped sort out my phone for me and connected in the same day!
October 12, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Wendy,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in store.
Thanks,
The Vodafone Social Media Team
Thankyou!
Chloe saw to our every need and was very accommodating. She answered all of our questions and was incredibly helpful.
October 9, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Claire,
Thank you for taking the time to leave us a 5 star review and the amazing feedback on Chloe's customer service.
Thanks,
The Vodafone Social Media Team
Amy was an absolute joy and pleasure to…
Amy was an absolute joy and pleasure to be served by an asset to your company 😀
October 10, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Charles. Thank you for your review for Amy. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was really helpful
Amy was really helpful, lovely girl. Good at her job, very knowledgeable and made everything really straightforward. A pleasure to deal with.
October 7, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Alan,
Thanks for taking the time to write such a great review! We're delighted that Amy was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
fantastic service.very helpfull.5 stars…
fantastic service.very helpfull.5 stars all around.
October 5, 2024
Unprompted review
Reply from Vodafone UK - Grimsby
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
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