Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a... See more
Company replied
Location
Switch location397-399 Mare Street, E8 1HY LONDON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mohamed’s customer service was outstanding and he went above and beyond to solve all the problems I had
Company replied
I have been using Vodafone for 13 years. Normally I Use the store at Mare Street, Hackney. The reason being is that the accessibility and customer service suits me. There have been a couple o... See more
Company replied
I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new pla... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hackney
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
397-399 Mare Street, E8 1HY, LONDON, United Kingdom
4.8
Excellent
103 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service
Very good customer service. Extremely helpful with helping me get an upgrade. Very happy and smiley
January 9, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Hortense,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service with Nikki &…
Excellent customer service with Nikki & abs ... They helped even though my ID was expired
January 6, 2026
Unprompted review
Reply from Vodafone UK - Hackney
Hey Wu,
Thanks for the lovely review and fantastic support for Nikki & abs.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
A quick and friendly customer service
A quick and friendly customer service
December 28, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hey Rufai,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent serive fro Abz and Nikki
Excellent serive fro Abz and Nikki, gave me a great deal on samsung phone and even offered me an addiotnal sim plan. Will defintly recommend in the Future
December 15, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hi Handan,
Thank you so much for your wonderful review and the amazing support you’ve shown for Abz and Nikki —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Abz gave Me a really good price and…
Abz gave Me a really good price and good service!
December 9, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I just visited Vodafone Hackney shop…
Visited Vodafone Hackney shop and get wonderful guys helped to fix the disconnected phone for days, now have unlimited good price package. Thanks for your hospitality. Cheers!
December 8, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hey Tewodros,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great communication and patience and…
Great communication and patience and loads of Knowledge! Ihab was brilliant
November 21, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hey Izzy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hackney
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
ihab put me on great guy gna slam him…
ihab put me on great guy gna slam him in mega drafts tho
November 14, 2025
Unprompted review
Reply from Vodafone UK - Hackney
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Umesh really helped me out with my…
Umesh really helped me out with my query and we got through getting me a plan with ease, I appreciate how kind he was throughout the process
November 8, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hi. We're happy to hear that you had a positive experience and appreciate you sharing your fantastic feedback with us. We're so glad we could help you get a plan with ease. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My experience was amazing
My experience was amazing , very quick and amazing staff , really do recommend and will be back for another phone
November 7, 2025
Unprompted review
Reply from Vodafone UK - Hackney
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amazing customer service from Muhammad…
Amazing customer service from Muhammad and Abs so helpful and made my process so easy .
November 5, 2025
Unprompted review
Reply from Vodafone UK - Hackney
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Really good and fantastic help on…
Really good and fantastic help on getting me a new sim card
November 3, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hi. We're so glad to hear that you received such fantastic support while getting your new SIM card! We appreciate you sharing this positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff is very helpful and good…
The staff is very helpful and good thank you
October 28, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hi. We're so happy to hear that you received such great support from our staff! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service
October 28, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Wonderful Experience Working w/ Nikki
I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new plan. Nikki was very patient and explained everything very clearly. It is much appreciated.
October 2, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hackney
Hey Ricky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Have been having issues with my…
Have been having issues with my previous network, came to Vodafone and got it sorted with them. Thank you.
September 6, 2025
Unprompted review
Reply from Vodafone UK - Hackney
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
My experience was lovely thank you to…
My experience was lovely thank you to Abs and Nikki that take they time to explain everything to me, very helpful customer service highly recommend
September 1, 2025
Unprompted review
Reply from Vodafone UK - Hackney
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Vodafone geat service forever
August 21, 2025
Unprompted review
Reply from Vodafone UK - Hackney
Hey Mehedi ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.