Vodafone UK - Hackney Reviews 

109
TrustScore 5 out of 5

4.8

397-399 Mare Street, E8 1HY LONDON, GB


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Rated 5 out of 5 stars

Can not thank the gentlemen enough - friendly , efficient , fantastic service. It’s a pleasure visiting the store. Thank you so much guys !

Company replied

Rated 5 out of 5 stars

Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a... See more

Company replied

Rated 5 out of 5 stars

I have been using Vodafone for 13 years. Normally I Use the store at Mare Street, Hackney. The reason being is that the accessibility and customer service suits me. There have been a couple o... See more

Company replied

Rated 5 out of 5 stars

I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new pla... See more

Company replied


Company details


Contact info

  • 397-399 Mare Street, E8 1HY, LONDON, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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4.8

All reviews

(109)

40,660 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

October 28, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful Experience Working w/ Nikki

I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new plan. Nikki was very patient and explained everything very clearly. It is much appreciated.

October 2, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

New business

Retail team set my new business with ease

September 27, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Ricky,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Have been having issues with my…

Have been having issues with my previous network, came to Vodafone and got it sorted with them. Thank you.

September 6, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience was lovely thank you to…

My experience was lovely thank you to Abs and Nikki that take they time to explain everything to me, very helpful customer service highly recommend

September 1, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone geat service forever

August 21, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Mehedi ,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Azmol was just out of this world

Azmol was just out of this world! The best service! 5/5 on everything.

August 12, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Mburu,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mohamed he s very helpfull person

Mohamed he s very helpfull person , thanks for everythink

July 27, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey,

Thanks for the lovely review and fantastic support for Mohamed.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and polite

Mohammed was very helpful and found me the best deal for the renewal of my contract. Thanks Mohammed!

July 17, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Gabrielle,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

This shop has some very good and…

This shop has some very good and professional staff

July 16, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hi Ama,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Thank you to abz, great help!

July 15, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional and Keen to help

Abs was incredible solving my problem of subscribing to a new offer and switching to Vodaphone. Really professional. I was very please with the service.

July 3, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Michael,

Thanks for your review. It's delightful to receive such nice comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great costumer service

This employee named Muhammad made my experience very peaceful and enjoyable while sorting certain things.

Very helpful must I say also.

Great overall 👌

June 13, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hi Daniel. Thank you for your review for Muhammad. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mohamed was brillant and fixed my phone…

Mohamed was brillant and fixed my phone within 10 mins after 4 hours on the phone to support, thank you!

June 5, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hi Romy. We're happy to hear that the issue is resolved! We appreciate you sharing your experience and are grateful for your positive feedback regarding the service you received.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

After a week of hell

After a week of hell. Speaking to customer service advisor over the phone. I came to the Hackney branch and spoke to Mohamed. He received excellent customer service. He was very helpful. He went through everything with me. He was very patient. I'm so happy now Thank you Mohamed. ☺️

June 3, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Meds,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Mohamed.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mohammad changed my world for the…

Mohammad changed my world for the better:) after hours of dealing with VOXi and two weeks of nothing, Mohammad, fixed everything in minutes!!! Employee of the month. Or year. Thank you.

May 16, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Olga,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have been to the Vadafone Hackney

I have been to the Vadafone Hackney, and the sales assistant Name Mohamed was very helpfull and very good customer service.

May 7, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Elsa,

Thanks for the lovely review and fantastic support for Mohamed. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service Mohamed has helped us…

Great service Mohamed has helped us through out the whole process, I cannot thank him enough for the help today

May 4, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Nur,

Thanks for the lovely review and fantastic support for Mohamed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very proud and happy i got a new iPhone…

very proud and happy i got a new iPhone 16 pro and I’m very excited the service was very good and fast I’m very pleased

May 3, 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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