I came into the Vodafone store in an absolute panic because my phone was completely overrun with viruses. I was expecting to wait ages, but Danny served me right away—zero wait time! He sorted the who... See more
Company replied
Location
Switch location5 Southgate, HX1 1DL Halifax, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady that served us Taz was super friendly, helpful, and really good fun, she was super patient with us and accommodated all of our needs. Great all round service from this lady, thank you.
Company replied
I recently visited Vodafone to purchase a new iPhone on contract, and I couldn’t be happier with the experience. Tommy looked after me from start to finish, giving his full attention and making sure... See more
Company replied
Danyal was exceptional at sorting out my data problem and was able to provide me with an excellent deal. He also sorted my husband out with a new phone and, again, an excellent deal. Lovely and ple... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Halifax
Written by the company
Contact info
5 Southgate, HX1 1DL, Halifax, United Kingdom
4.8
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visited the Halifax store in an…
Visited the Halifax store in an emergency! The staff were so very helpful especially Tommy who I was served by. He was very attentive, understood my needs, looked for best options for me (and the children!) I left very happy and very please with the service outcome and my new products 😊 I really appreciate the time that Tommy took in dealing with my request.
June 25, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Laura,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phones
As soon as we entered the shop in Halifax we were greeted by an assistant and asked to take a seat and wait as they were busy. We were served by Millie who was very knowledgeable and friendly. She dealt with myself and my husband and in no time at all provided us both with new phones and excellent phone plans. Millie is an absolute treasure and advocate for the business.
June 21, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi Jayne. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service
Taz was brilliant 👏 great customer service and great deals. She's the best 👌 what a great asset to Vodafone!
June 21, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi Paul. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hi Gary. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lisa has been brilliant with helping…
Lisa has been brilliant with helping with our upgrades
May 30, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Faye,
Thanks for the lovely review and fantastic support for Lisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
lisa was wonderful and beautiful and…
lisa was wonderful and beautiful and approachable very knowledgeable
May 23, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Margaret,
Thanks for the lovely review and fantastic support for Lisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic staff very helpful and my…
Fantastic staff very helpful and my problems sorted . Couldn’t have done it myself. Many thanks
May 16, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Kathleen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service was fast reliable and great…
Service was fast reliable and great conversations, funny and helpful while trying to give customers the best price for what they want
May 8, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Adam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tommy at Vodafone in Halifax was really…
Tommy at Vodafone in Halifax was really good and helpful and his customer service was very. Good ,Thankyou !!:)))
May 7, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Bryony,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Tommy.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hey Peou,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent staff with good knowledge of…
Excellent staff with good knowledge of products and solving phone issues
May 3, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Kaye,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service
Very patient assistant guided me through everything when buying my new phone (iPhone 16e). Explained everything thoroughly, that’s why I bought the phone, because I value excellent customer service which Taz has provided 110%
April 16, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hey Stan,
Thanks for the lovely review and fantastic support for Tommy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, what an amazing advisor, her name was Taz such an asset to the team. Don't bother with anyone else, Taz is the best 👌
April 14, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Michael,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served by Tommy great lad
April 11, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Joanne,
Thanks for the lovely review and fantastic support for Tommy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great professional service from Lisa…
Great professional service from Lisa who knows her stuff.
April 8, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Peter,
Thanks for the lovely review and fantastic support for Lisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hey Jay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lisa was fantastic
Lisa was fantastic ! Down to earth plain speaking and a breath of fresh air in this day and age. First class
March 27, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service by Sharon could not do…
Great service by Sharon could not do enough for me very helpful and explained everything great service
March 16, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi Stephen,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
If there was a 10 rating I'd put a 10 for taz
Taz was brilliant, informed me of everything and helped me setting up. Took me from A to Z. Angel in disguise, I was terrified to change my phone, delayed it over a year but she helped me so much and reassured me. Thank God Taz is here!
March 11, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi Lesley,
This is lovely feedback for Taz. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.