Kirsty (and I think the other lady was called Taz)) were both absolutely brilliant. They showed brilliant customer service skills, breaking the info down well for me and my mum who struggle to navig... See more
Company replied
Location
Switch location5 Southgate, HX1 1DL Halifax, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the Halifax branch today as my mum was looking for a new contract. We were served by Kirsty and she was very helpful explaining the various deals. It was very hot in the shop for all of us... See more
Company replied
I recently visited Vodafone to purchase a new iPhone on contract, and I couldn’t be happier with the experience. Tommy looked after me from start to finish, giving his full attention and making sure... See more
Company replied
Visited the Halifax store in an emergency! The staff were so very helpful especially Tommy who I was served by. He was very attentive, understood my needs, looked for best options for me (and the chi... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Halifax
Written by the company
Contact info
5 Southgate, HX1 1DL, Halifax, United Kingdom
4.8
Excellent
186 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Halifax
Hey Lynda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lovely lady really helpful and really…
Lovely lady really helpful and really polite.
June 1, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey Michaela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We visited the Halifax branch today as…
We visited the Halifax branch today as my mum was looking for a new contract. We were served by Kirsty and she was very helpful explaining the various deals. It was very hot in the shop for all of us but Kirsty was very professional and my mum is happy with her new contract. Thank you Kirsty
May 12, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey Jane,
Thanks for the lovely review and fantastic support for Kirsty.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The lady in the store was first class
The lady in the store was first class. We had been to a couple of other stores and tried to keep my son’s number but it was too much trouble for them all. Not this lady. She went through it all painstakingly to keep his number. She also got him a cracking deal on his sim. The ladies name was Kirsty I think in the Halifax store. What a true professional.
April 29, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Taz was really helpful and talked me…
Taz was really helpful and talked me through my new deal for sim and phone
April 22, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visit on 17th April
The advisor, Lisa, was helpful and informative and did not use pressure tactics
April 17, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey Paul,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Kirsty (and I think the other lady was…
Kirsty (and I think the other lady was called Taz)) were both absolutely brilliant. They showed brilliant customer service skills, breaking the info down well for me and my mum who struggle to navigate phones. As well as being incredibly down to earth and taking care to get us the best deals.
These ladies deserve a pay rise!! Thankyou ladies
April 13, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
Thanks for the lovely review and fantastic support for Kirsty.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kirsty was an absolute gem
Kirsty was an absolute gem. Sorted me out while being funny and easy to get along with. Top service
April 10, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey Matt,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phone and broadband
Sharon went out of her way to sort out the phone contracts and broadband, even getting a good discount. 10/10.
April 5, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kirsty was brill better than ever
Kirsty was brill better than ever. Helped out with a fraud call i received and again with a watch i had been looking at for a while .
March 19, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Lisa was very helpful just needed a cup…
Lisa was very helpful just needed a cup of tea
March 16, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Kirsty was amazing
Kirsty was amazing, got me best deal and what an amazing team. Highly entertained
March 10, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey Taz,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kirsty at the halifax store was lovely…
Kirsty at the halifax store was lovely and freindly will be asking for her to help me in the future and you should definitely consider her for store manager 😀
March 6, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey Liam,
Thanks for the lovely review and fantastic support for Kirsty.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tasmia was an absolute star
Tasmia was an absolute star. As soon as I sat down, she had me howling and looked after me. Couldn't have asked for more.
February 24, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service by Kirsty
Great service by Kirsty. Very informative and patient. Would come back and see her again. Halifax store really helpful.
February 18, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey Chris,
Thanks for the lovely review and fantastic support for Kirsty.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The online Vodaphone support has become…
The online Vodaphone support has become rubbish. 1. They did not recognise the card I used many times to top up online, so my payment didnt go through. 2. No reason was stated online. 3. The support agent spoke with such a strong accent that I could not understand him - he said "is it your only phone number?" refused to explain why he asks, was rude, - and when I called again, since this one dropped the line, another agent asked "are you the OWNER of this phone?" which at least made sense. 4. but she still could not see that I d used that card numerous times to pay for thos number. 5. again, after this conversation the payment failed, she proposed me to go to the store on foot for topping up
February 16, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hi Tanya,
I’m really sorry to hear about your recent experience, it’s absolutely not the level of service we want anyone to have. Thank you for taking the time to share this, and I completely understand how frustrating it must have been to repeat yourself, face long hold times, and not feel listened to.
If you’re open to it, I’d love to help you here and make things right. You can chat with our LiveChat Advisors - vodafone.uk/2LCJiTm or call us on 191 from your Vodafone mobile or 0333 304 0191 from any other phone.
You can also reach out to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Kirsty helped me upgrade my phone at…
Kirsty helped me upgrade my phone at such a low price and made it very clear and understanding, making my experience feel at ease and enjoyable.
February 10, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey Alice,
Thanks for the lovely review and fantastic support for Kirsty.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone
Kirsty was lovely very helpful and had a good chat got me a new sim quick and easy informed me of when I’m due for an upgrade which was also nice
January 31, 2026
Unprompted review
Reply from Vodafone UK - Halifax
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hey Diane,
Thanks for the lovely review and fantastic support for Lisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.