I came into the Vodafone store in an absolute panic because my phone was completely overrun with viruses. I was expecting to wait ages, but Danny served me right away—zero wait time! He sorted the who... See more
Company replied
Location
Switch location5 Southgate, HX1 1DL Halifax, GB
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See what reviewers are saying
The lady that served us Taz was super friendly, helpful, and really good fun, she was super patient with us and accommodated all of our needs. Great all round service from this lady, thank you.
Company replied
I recently visited Vodafone to purchase a new iPhone on contract, and I couldn’t be happier with the experience. Tommy looked after me from start to finish, giving his full attention and making sure... See more
Company replied
Danyal was exceptional at sorting out my data problem and was able to provide me with an excellent deal. He also sorted my husband out with a new phone and, again, an excellent deal. Lovely and ple... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Halifax
Written by the company
Contact info
5 Southgate, HX1 1DL, Halifax, United Kingdom
4.8
Excellent
200 reviews
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Lisa was amazing 🤩 best in the shop by…
Lisa was amazing 🤩 best in the shop by far
December 5, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Darren,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have had a great experience today
I have had a great experience today. Having damaged my current phone beyond repair....I was helped by Kirsty who provided me with the reassurance I needed and sorted out a wonderful new phone for me. I was also impressed with Kirsty's colleague, who was most helpful as well.
December 4, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
poor service
Gone to this shop 20 years to top up my PAYG the assistant Lisa was very unhelpful, I only wanted a £10 top up but obviously this was not beneficial for her and kept trying to sell me a plan, its for an alarm system I dont need a monthly plan! and she would not top up my voucher, this is first time this has happened, I have several Vodafone plans wont use this shop again
December 4, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Mario,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
“Today I bought a phone
“Today I bought a phone, and I want to give a big shout-out to Taz and Kristy for their outstanding customer service. They were patient, knowledgeable, and incredibly friendly. They made the whole process easy and enjoyable.” On Cursed Thursday 🥂💐
November 20, 2025
Unprompted review
Reply from Vodafone UK - Halifax
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
New phone & contract purchase.
Have just purchased a new phone and contract . Could not have asked for better service. Kirsty, Sharon & Tom were excellant in their approach and understanding. Highly recommend.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Halifax
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Kirsty made my experince very warm and…
Kirsty made my experince very warm and comfortable, she explained very well my speeds and how much i could save with a new broadband plan, everything was explained in detail and i was done in a matter of minutes will recomend not just Kirsty but the whole store to others if getting new contracts or just renewing, a massive thanks to Kirsty and her team at the Halifax branch.
November 13, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hi. We're so glad you had a positive experience. It's wonderful to hear that you appreciated the service you received. Thank you for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Taz was amazing
Taz was amazing; she helped me and my husband out with our issue with upgrading. She got us the best price within our budget and explained everything to us with ease. She is extremely good at her job!!
November 7, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi. We're so glad to hear that you had such a positive experience! We appreciate you taking the time to leave us this lovely review regarding the assistance you received with your upgrade. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amaz balls
Taz was amazing super funny and very helpful she new how to keep my mum calm 😊
November 4, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi. We're happy to hear that your experience was amazing! We appreciate your kind words and are so glad we helped keep your mum calm. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone and Broadband upgrade
Went into the Halifax branch today looking to upgrade my phone, I dealt with Tommy who couldn’t have been more helpful, he sorted my phone upgrade and broadband without any issues, highly recommended 5 stars 🌟 🌟 🌟 🌟 🌟
October 29, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hi. We're happy to hear that you had a positive experience in our branch. We appreciate your high recommendation and are so glad that we could sort out your phone and broadband upgrade without any problems. Thank you for your fantastic feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kirsty was amazing
Kirsty was amazing! Really helpful and personable, got me the best deal. Definitely got a customer of 16 years returning again!
October 18, 2025
Unprompted review
Reply from Vodafone UK - Halifax
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Kirsty @ Vodafone
I was served by Kirsty who was so patient and knowledgeable! Definitely recommended
October 22, 2025
Unprompted review
Reply from Vodafone UK - Halifax
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Exceptional Service at Vodafone – Thanks to Tommy!
I recently visited Vodafone to purchase a new iPhone on contract, and I couldn’t be happier with the experience. Tommy looked after me from start to finish, giving his full attention and making sure I was completely set up before leaving the store. He walked me through everything I needed to know—clearly, patiently, and thoroughly—so I left feeling confident and connected.
It’s rare to receive such attentive, personalised service these days, and Tommy truly went above and beyond. I’ll definitely be recommending Vodafone (and Tommy!) to friends and family. Top marks!
October 21, 2025
Unprompted review
Reply from Vodafone UK - Halifax
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Lisa was great
October 23, 2025
Unprompted review
Reply from Vodafone UK - Halifax
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great service
Great service , so helpful and quick highly recommend Lisa
October 23, 2025
Unprompted review
Reply from Vodafone UK - Halifax
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
A Great Store
Kirsty was a great help - I had problems trying to pick a phone that best suited my needs and Kirsty and the whole store were so friendly and helpful in finding me the perfect phone for everything I wanted. Would highly recommend this store to anyone.
October 20, 2025
Unprompted review
Reply from Vodafone UK - Halifax
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service yesterday...called in to…
Great service yesterday...called in to get some advice about transferring my current phone package to Vodafone ....very friendly and very helpful staff ...think she was called Kirsten/Kirsty? I was having a generally bad day but she cheered me up a lot with her warmth and super smile
October 22, 2025
Unprompted review
Reply from Vodafone UK - Halifax
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Happy customer
Great service. Spent the time to help me select the right package. Didn't force a sale on me but made sure to offer everything.
A very professional, positive person think his name was Tommy.
Thanks for taking the time with 10 out of 10 for customer service
October 18, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Kirsty was absolutely fantastic at…
Kirsty was absolutely fantastic at solving an issue I had with my iPhone. She was thorough and patient. Really friendly and would highly recommend. Thanks Kirsty!
September 27, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Ilyas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tommy is a gooden!
Came in store to upgrade my phone. Tommy did not disappoint :)
September 23, 2025
Unprompted review
Reply from Vodafone UK - Halifax
Hey Elaine,
Thanks for the lovely review and fantastic support for Tommy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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