Thank you so much to Connor & Luke at Vodafone Hastings - amazing customer service. Fixed my phone - no free if virus and so very very helpful at explaining everything 🙂. Amazing boys 😊 Thank you... See more
Company replied
Location
Switch location46B, Priory Shopping Centre, TN34 1PH Hastings, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Katie and Frankie were absolutely fantastic helped me with broad band for a new apartment and contract for my son and myself. Could nt of been more helpful. To say Iam happy with their service is a... See more
Company replied
Maz and Ben in the Hastings store were so helpful, and despite recently merging, they worked great together as a team to help me find the best deal and get a new contract. Would recommend both of them... See more
Company replied
My husband and I visited Vodafone today to change contracts. We were lucky enough to be greeted by 1 of the most helpful assistants I think I've ever seen. Emily helped us through an extremely frust... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hastings
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
46B, Priory Shopping Centre, TN34 1PH, Hastings, United Kingdom
4.9
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lewis served me today
Lewis served me today. He was extremely patient and helpful and didn't just try to sell me the biggest deal.
June 29, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Sophie,
Thank you for your great feedback! We're delighted you had such a positive experience with Lewis.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Helpful advice
Helpful advice , not pushy . Understood what I wanted with plenty of questions . Friendly and pleasant experience.
June 25, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi, Mark,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you ever need help, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Was served by mark today.
Was served by mark today.
He was extremely knowledgeable, helped me pick out the right contact for me with the phone I wanted.
After being messed around with 02 for many years, spending literally hours on phone calls which got me no where! Mark sorted my contact phone out super quick and super easy!
Also had Conversations with a girl that works there (can’t remember her name) but she was also extremely helpful and knowledgeable.
Highly recommend!!!
June 22, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Abbie. Thank you for your glowing review for Mark. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful & Professional
Lewis was particularly helpful and friendly. He dealt with all my queries professionally and put my at ease. He supported me cancelling my old contract with O2, and waited patiently. He then talked me through setting up my new phone.
June 8, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Charlotte.
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Lovely customer service experience
Quick service, kind & present staff, great value for money. Marnie was extremely helpful, open and instructive!
June 7, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey there,
We're delighted to hear this. We're so happy you had such a great experience with Marnie.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Incredibly friendly and helpful staff.
Incredibly friendly and helpful staff.
I arranged to collect my new handset from the Hastings store. On arrival all assistants were engaged with other customers, but they made the time to welcome me and informed me of the wait, which wasn't more than 5 minutes.
The young man who served me was really friendly and chatty. He informed me of all my upgrade dates coming up and advised me on a few options on some that were arriving soon.
During my visit a saw a young woman help several older customers with devices they already owned and assist them with the technical issues they were having. All staff were approachable, friendly and incredibly helpful.
I would highly recommend.
May 16, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi F D Hathaway,
Thanks for your review for our Hastings store. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Mark did an amazing job of helping us…
Mark did an amazing job of helping us buy an iPhone 15.
He went well beyond what he needed to do and got us a great deal and a package that does exactly what we need.
May 6, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi. Thank you for your review for Mark. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Beth set up my new iPhone for me
Beth set up my new iPhone for me. She was quick and very helpful and took the stress away from me about moving over all my data
May 7, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Lizzie,
Thanks for taking the time to leave a review and feedback for Beth, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great deal given from Vodafone…
Great deal given from Vodafone Hastings. Always polite and helpful, very happy with the service
April 12, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Ian,
Thanks for your review! We're delighted you managed to find a great deal and had such a positive experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Marnie was extremely helpful and…
Marnie was extremely helpful and informative
A good experience
April 9, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Steven,
It's great to hear about your recent experience, and feedback for Marnie. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Best customer service from Marnie
April 9, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Maria,
Thank you for your review and great feedback for Marnie.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I was applying for wifi and I got…
I was applying for wifi and I got offered to have a sim contract and I was very happy to go for it Marnie helped and offered great customer service very patient and friendly Marnie thank you for your support and for your help very appreciated
March 10, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Rehab,
Thanks for sharing your fabulous feedback for Marie. If you need any help in the future, please message us via:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
I saw Beth the store manager who was…
I saw Beth the store manager who was very helpful. She set up my new phone for me and made sure I knew how it worked. Will definitely return
March 8, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Allie,
Thanks for reviewing and sharing this feedback for Beth, this is great to hear.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Renewing contract
Lewis explained everything fully and found the very best plans for our needs
March 1, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey Trevor,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Marnie was super helpful and dealt with…
Marnie was super helpful and dealt with a sensitive situation perfectly. There was also an urgency to my purchase which not only did Marnie understand, she made sure it was executed in a very timely manner.
February 16, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Jane,
We're so glad Marnie went above and beyond to ensure your urgent request was dealt with! Thanks for taking the time to highlight this great customer service with a 5 star review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Hastings Priory Meadow Branch Vodaphone
Hastings Priory Meadow Branch very helpful and . Couldn't have been more helpful - will go back there rather than anywhere else
February 11, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great experience
Marnie at the Hastings branch was extremely helpful and nice and made the whole experience of upgrading my phone very easy and pleasant.
February 5, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Susan,
Thanks for taking the time to leave us a review, and share this feedback for Marnie.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Staff are knowledgeable
Staff are knowledgeable, polite and professional.
Always get my needs met when I visit your store in Priory Meadow.
January 10, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey Anne,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Customer service
We went to the Vodafone store in Hastings today to start a new contract. The server, Emily, was very helpful. She explained everything we needed to know,
We’ve had bad customer service with our previous provider, so we were very happy with the service and advice Emily gave us. I would recommend this store for service and value
January 8, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Peter & Nita,
This is lovely feedback for Emily. Thanks for taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Lewis was amazing
January 5, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey Noureldin,
Thanks for the lovely review and fantastic support for Lewis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.