Thank you so much to Connor & Luke at Vodafone Hastings - amazing customer service. Fixed my phone - no free if virus and so very very helpful at explaining everything 🙂. Amazing boys 😊 Thank you... See more
Company replied
Location
Switch location46B, Priory Shopping Centre, TN34 1PH Hastings, GB
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See what reviewers are saying
Katie and Frankie were absolutely fantastic helped me with broad band for a new apartment and contract for my son and myself. Could nt of been more helpful. To say Iam happy with their service is a... See more
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Maz and Ben in the Hastings store were so helpful, and despite recently merging, they worked great together as a team to help me find the best deal and get a new contract. Would recommend both of them... See more
Company replied
My husband and I visited Vodafone today to change contracts. We were lucky enough to be greeted by 1 of the most helpful assistants I think I've ever seen. Emily helped us through an extremely frust... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hastings
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
46B, Priory Shopping Centre, TN34 1PH, Hastings, United Kingdom
4.9
Excellent
289 reviews
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I was served by Marnie in the Hastings…
I was served by Marnie in the Hastings storw today, I had a very high bill and she sorted me out with a much better deal, with much better value for money! I highly recommend her and Vodafone. A credit to you guys!
September 6, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Lawrence,
Thanks for taking the time to write such a great review! We're delighted that Marnie was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I just find their website terrible
I just find their website terrible! Every month I struggle to login to pay my bill and then frequently I put in all my details to pay and error technical difficulties pop up. I’m on two days in a row so far this month.
Also, I’ve asked 5 times for my address to be changed and they tell me they’ll do it and it still remains the same.
I also think it’s rubbish you have to pay more money just to have it refunded back two weeks later each month.
Definitely leaving after my contract ends.
August 30, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey Anna, you might find it more convenient to set up a direct debit - this means your bill will be taken automatically every month. You can find out how to set one up here: https://www.vodafone.co.uk/support/articles/how-do-i-pay-my-bill----fcdddeed-cbed-4cf3-8f2e-49f25686d0a6
Your address should be getting updated for you if you ask for it. You can update your address via your online account. You can find out how to do this here: https://www.vodafone.co.uk/support/articles/how-do-i-update-my-current-home-address----1d39cd1b-c479-4b8e-a2a1-239392fd3a95
If you still need any help or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB, via Twitter vodafone.uk/3nfdPyY or on Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Helpful Harvey!
I visited the Hastings Vodafone branch today to upgrade my phone. Harvey was extremely helpful and informed me about the best available plan. He was friendly and quick at setting up my new plan.
August 27, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Batu,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Hastings
Thanks for your feedback. It's great to see one of our team were so patient while you made your decision today.
Thanks, The Vodafone Social Media Team
Marnie at the Hastings store gave us…
Marnie at the Hastings store gave us the best customer service she was polite professional and knowledgeable only had our best interests at heart.
August 7, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Thanks for your awesome feedback for Marnie. It's good to see she left such a positive impression.
All the best, The Vodafone Social Media team
Helpful, efficient and knowledgeable service and competitive pricing
I was offered a very competitive package. In store (Hastings) Marnie and Mark were both extremely helpful, efficient and knowledgeable assisting me with my new phone and explaining my plan and at the same time, helping my husband to change his sim only plan to Vodafone, again at a very good price. Thanks Marnie and Mark for all of your help.
August 11, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey Wendy, It'd great to see Marnie and Mark were so helpful today and helped sort your upgrade and husbands deal. Hope you're loving your new phone 😍
All the best, The Vodafone Social Media team
The service provided by Lewis Hastings…
The service provided by Lewis Hastings branch was exemplary. I went into branch for upgrades and Lewis was informative helpful and professional. I always prefer dealing face to face and have always used Hastings branch. Staff there are always very welcoming and knowledgeable.
August 16, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey Peters,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
16yr old son broke phone
16yr old son broke phone, came down to the store & Mark & his team looked after us so well & found us amazing deals sorted the phone issue & our home broadband etc!!
We’ve always found them very help in the Hastings store & really supportive!!
August 17, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incredible store service
Visited the store due to technical difficulties, found the A.Manager Mark. He resolved the issues immediately with ease, and went above and beyond! Left the store with a fully working phone, and faster/cheaper broadband than I had started with!
Amazing customer service, so friendly, and really felt at ease!
Definitely recommend for great service and staff!
August 16, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hello Becky,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience with Mark, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Top service
The most helpful and friendly staff. Mark was so knowledgeable and helped to fix all the issues I had with my current account, bringing it up to where it needed to be. He also helped to upgrad my broadband.
Very impressed and thankful to be with Vodafone.
August 5, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hello Daniella,
It's always our aim to provide a helpful service, so it's great to hear that Mark delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I have been a Vodafone customer for…
I have been a Vodafone customer for many years and have probably dealt with every department they have, and so far I've been a happy customer who would not consider moving elsewhere.
August 4, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi James,
This is great to hear! Thanks for the review and support.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Poor service has lead to us switching to a better service provider.
Unreliable service.
July 27, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey Thando, I'm sorry to hear you've not been happy with our service and this has led you to move to another provider 😔 If there's anything we can help with in the future, don't hesitate to reach out via one of our social channels.
Thanks, The Vodafone Social Media Team
Mark in Hastings was a legend
Mark in Hastings was a legend. Knew his stuff and was super patient and easy to deal with.
10/10
August 1, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Cr,
It's great to hear about your recent experience and feedback for Mark. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Hastings
Hi Izzy,
Thank you for your review and great feedback for Mark.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
friendly staff
July 23, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Sam,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Outstanding Service from Marnie
Marnie was very helpful and polite as I thought I had lost my phone she went through all the options and realised I was paying far to much on my sim .I left there very satisfied and Marnie is a credit to your company .Outstanding Service.Rachael (Bournemouth )
July 20, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hey ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
The conversation with Lewis helped me…
The conversation with Lewis helped me out a lot with reducing my bill, inputting in my calendar reminders upgrade dates and when the price changes and just listening to my rants about life and baby.
July 17, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Serena, It's great to see you were able to unload on Lewis 😆 And they were able to save you a little too.
Thanks for your feedback, The Vodafone Social Media team
Amazing customer service
I am ND, and have sensory processing issues ~ for this reason I can find choosing new phones/deals/upgrades overwhelming and stressful. So I decided to visit in store to speak with someone in person, and I'm glad that i did.
Marnie assisted me and she was amazing. So helpful and kind, she went through all of the different options with me and even found better deals for my existing broadband and my sons sim. What a lovely lady, she went above and beyond 🌟
July 16, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi,
It's great to hear about the positive experience which you've had with Marnie. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Today i got a new Samsung ultra 24 in…
Today i got a new Samsung ultra 24 in your store I'm very happy and so kind of explain to everything thank you for marnie 😊 ☺️
July 9, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hello Aravind,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thanks very much Vodafone hastings not…
Thanks very much Vodafone hastings not only was your service very helpful and informative I was keep amused by the good banter whilst waiting for the phone application to complete, on the whole a very good experience.
June 30, 2024
Unprompted review
Reply from Vodafone UK - Hastings
Hi Neil. Thank you for your review for the Hastings team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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