Vodafone UK - Haverfordwest Reviews 

174
TrustScore 5 out of 5

4.9

Unit 14 , Riverside Quay Shopping Centre, SA61 2LJ Haverfordwest, GB


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Rated 5 out of 5 stars

Bethan helped me to restore my iPhone as I had been locked out and didn’t have any clue. She was very patient and understanding despite me not being on Vodafone, although as soon as my current contrac... See more

Company replied

Rated 5 out of 5 stars

I have just visited Haverfordwest store. After experiencing no help at all yesterday on my land because my phone had locked me out in the end they said there was nothing more they could do. So I wou... See more

Company replied

Rated 5 out of 5 stars

Always had the best customer service. Got my first ever contract with them last year, painless experience. Bethan has helped me both times last year and now again today choosing broadband. Best custo... See more

Company replied

Rated 5 out of 5 stars

When i visited the vodafone shop in haverfordwest a week ago i was pleased to be attended by Bethan. It was her help nearly two years ago that made my decision to get an iphone an easy one. This time... See more

Company replied


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  • Unit 14 , Riverside Quay Shopping Centre, SA61 2LJ, Haverfordwest, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

174 reviews

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4.9

All reviews

(174)

40,694 reviews in the last 12 months

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Rated 5 out of 5 stars

Hannah was absolutely fantastic

Hannah was absolutely fantastic, helped me no end.... thank you

May 27, 2025
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Malcolm. Thank you for your review for Hannah. It's always lovely to read fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer services

Excellent customer services. Alan was extremely helpful and knowledgeable. I would recommend going into this store.

May 22, 2025
Unprompted review
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Reply from Vodafone UK - Haverfordwest

Hey ,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

I have just visited Haverfordwest…

I have just visited Haverfordwest store. After experiencing no help at all yesterday on my land because my phone had locked me out in the end they said there was nothing more they could do. So I would definitely give the young gentleman who looked after me 5stars his name was ALAN. Thankyou

May 10, 2025
Unprompted review
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Reply from Vodafone UK - Haverfordwest

Hey Christine,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service…

My husband and I Upgraded our phones from iPhone 11 to 16 plus under our existing contracts. We were able to use the trade in which meant we each received £160 back. Hannah on Thursday 17 April took time to change my husband’s Bermuda registered apple account to Uk so he could receive the trade in code which was above and beyond. Simon seamlessly dealt with my upgrade on Saturday 19 April.

April 17, 2025
Unprompted review
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Reply from Vodafone UK - Haverfordwest

Hey Vanessa,

This is really lovely to hear, thanks for the review! We are thrilled to hear about your positive experience with Hannah and Simon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great instore experience

Invaluable in person support from Hannah and Simon in store. Much better than the online support last night. Thanks ever so much.

April 11, 2025
Unprompted review
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Reply from Vodafone UK - Haverfordwest

Hey,

Thanks for the lovely review and fantastic support for Hannah and Simon.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simon was extremely helpful

Simon was extremely helpful, he went above and beyond to help with my issue. He also has a lovely sense of humour

April 5, 2025
Unprompted review
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Reply from Vodafone UK - Haverfordwest

Hi Luke,

We really appreciate your wonderful review and the amazing support for Simon.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beth is just amazing

Beth is just amazing

March 28, 2025
Unprompted review
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Reply from Vodafone UK - Haverfordwest

Hey Leuan,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Haverfordwest

Alan has been so helpful to me over the last few months when I bought a new phone and didn't know how to use it. His patience had been outstanding. He is so welcoming and nothing is too much trouble and believe me, I have been in trouble! Well done Alan!

March 13, 2025
Unprompted review
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Reply from Vodafone UK - Haverfordwest

We really appreciate your wonderful feedback, Jan! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Simon was a great help in transferring…

Simon was a great help in transferring my information to my new device! Thank you

March 9, 2025
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff and very friendly…

Very helpful staff and very friendly always finding you the best deals also

February 16, 2025
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Lewis, Thanks for letting us know how friendly and helpful our team were recently 😊 All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Bethan was very helpful

Bethan was very helpful helped calm my anxiety and gave me so much helpful advice all the staff in this shop are great

February 14, 2025
Unprompted review
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Reply from Vodafone UK - Haverfordwest

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Haverford West Vodafone Review

Hi all. Topped up a Vodafone sim at Haverford West Vodafone today. Simon and the team were very helpful and receptive. They walked me thought all steps of the process and made life simple. Great store - great employees!

February 8, 2025
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Lachlan. Thank you for your review for Simon and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful with my phone…

Extremely helpful with my phone problems which were resolved at the shop

January 29, 2025
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Robert,

It's great to see you had a positive experience at our Haverfordwest store. This is absolutely what we aim for! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Bethan is amazing!

When I first joined vodafone a few years ago I was served by Bethan, she was so helpful and friendly. Anytime I need to return to the store I make sure I am served by her as no query is too small and she always makes sure everything I need is sorted and I'm happy. 10/10 service everytime! Thankyou

January 22, 2025
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Katarzyna. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simon understood our needs and came up…

Simon understood our needs and came up with the perfect solution Haverfordwest branch

January 19, 2025
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hello, Andy,

It's great to hear about the positive experience which you had with Simon. We appreciate you taking the time to write in a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Stevie for saving me money on…

Thank you Stevie for saving me money on my sim and helping me set up my husbands new phone

January 6, 2025
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hello, Barbara,

It's great to hear about the positive experience which you've had with Stevie. Thanks for taking the time to write in a review about the service you received.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hannah was very patient and kind

Hannah was very patient and kind, very knowledgeable and an asset to the company.

December 29, 2024
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Kevin. Thanks for letting us know how great Hannah was today ☺️All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely fantastic service by Beth

Absolutely fantastic service by Beth, clear information given and a very happy customer!

December 8, 2024
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Tiffany,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Hannah was a great help to me

Hannah was a great help to me, setting up my new device

December 1, 2024
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Martin. Thank you for your review for Hannah. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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