Vodafone UK - Haverfordwest Reviews 

174
TrustScore 5 out of 5

4.9

Unit 14 , Riverside Quay Shopping Centre, SA61 2LJ Haverfordwest, GB


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Rated 5 out of 5 stars

Bethan helped me to restore my iPhone as I had been locked out and didn’t have any clue. She was very patient and understanding despite me not being on Vodafone, although as soon as my current contrac... See more

Company replied

Rated 5 out of 5 stars

I have just visited Haverfordwest store. After experiencing no help at all yesterday on my land because my phone had locked me out in the end they said there was nothing more they could do. So I wou... See more

Company replied

Rated 5 out of 5 stars

Always had the best customer service. Got my first ever contract with them last year, painless experience. Bethan has helped me both times last year and now again today choosing broadband. Best custo... See more

Company replied

Rated 5 out of 5 stars

When i visited the vodafone shop in haverfordwest a week ago i was pleased to be attended by Bethan. It was her help nearly two years ago that made my decision to get an iphone an easy one. This time... See more

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  • Unit 14 , Riverside Quay Shopping Centre, SA61 2LJ, Haverfordwest, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

174 reviews

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4.9

All reviews

(174)

40,947 reviews in the last 12 months

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Rated 5 out of 5 stars

Luke was incredible a true asset to the…

Luke was incredible a true asset to the store!!

January 4, 2024
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Frank,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help

Simon was very helpful in swapping my sim card and setting up my new device

December 27, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Margaret,

Thanks for letting us know what an amazing job Simon did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone Setup

Alan & Simon were a great help in setting up my handset. I had lost my previous phone and they got me set back up and helped restore my contacts and photographs. 5*

December 7, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Steve,

Thanks for letting us know what an amazing job Alan and Simon did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lost Phone

Luke was really helpful in setting me back up after I lost my phone. So happy with my new unlimited plan at a great price too!! Thank You

December 1, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Stephen,

Thanks for letting us know what an amazing job Luke did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bethan was totally amazing I picked up…

Bethan was totally amazing I picked up my phone and she backed it up and was totally helpful.Fantastic customer service highly recommend her x

November 21, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Michelle,

Thanks for your lovely review for Bethan. We appreciate your support.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Bethan was very knowledgeable and…

Bethan was very knowledgeable and understood the task. She also kept my young son occupied and involved whilst we were in the store. Well done she's a credit to you

November 18, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Lee,

Thanks for the lovely review and fantastic support for Bethan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simon in Haverfordwest store was…

Simon in Haverfordwest store was amazing. Lost my phone a he sorted me with a new one was very helpful and efficient. Definatly recommend.

November 15, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Charlotte,

It's lovely to hear you had such a positive experience with Simon. This is absolutely what we aim for! If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

What a lovely store manager you have in…

What a lovely store manager you have in Vodaphone Haverfordwest. Simon was in his best form during my transaction today. I commend him for his willingness to help and serve customers. Very friendly and accommodating. The skills he possesses are top-notch. He deserves a pay rise and promotion for the wonderful service he does. All the best Simon. Great time to be served by you. -Landel

November 12, 2023
Unprompted review
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Reply from Vodafone UK - Haverfordwest

Hi Lan,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Switching contracts

Bethan was absolutely amazing and very patient with me and my relatives while sorting contracts out. Never been happier with customer service

November 1, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey there,

Thanks for the lovely review and fantastic support for Bethan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super-helpful and…

Alan was super-helpful and knowledgeable, and saved us money. It doesn't get better than that

October 28, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Andrew,

We're pleased to hear about your recent experience. Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Had a billing issue

Had a billing issue, very helpful

October 24, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Robynne. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bethan is a very helpful kind and full…

Bethan is a very helpful kind and full of fun person. The last two phones we have purchased here have been with Bethan as the sales person and we cannot fault her or the service provided.

October 20, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Cathy,

Thanks for letting us know what an amazing job Bethan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simon was a great help

Simon was a great help, couldn't do enough to assist!!

October 10, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi David,

Thanks for your review for Simon. We appreciate your support.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Very helpful with upgrade of two…

Very helpful with upgrade of two mobiles and broadband. Thanks Alan & Luke

September 28, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Michael,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a very good experience due to the…

I had a very good experience due to the help from Bethan. Bethan had a great understanding of the products and guided me through the process with ease

September 13, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Lucas,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simon

Simon
Fixed my phone very cheerfully and quickly - marvellous

September 9, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Chris,

Thanks for letting us know what an amazing job Simon did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Had a fantastic experience with Simon today, massively helpful and made what is normally a painful experience thorough but quick

August 27, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Kate,

Thanks for the lovely review and fantastic support for Simon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

Luke and Alan were very helpful on my recent visit.

August 25, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hi Amelia. Thank you for your review for Luke and Alan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was brilliant today in Vodafone…

Luke was brilliant today in Vodafone Haverfordwest sold me a lovely new phone and set it up in milliseconds

August 1, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Hey Edward,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Help from Luke

Luke has been so very helpful and very knowledgeable. Thankyou very much Luke for your help.
You are very patient and kind.

July 8, 2023
Unprompted review
Vodafone UK - Haverfordwest logo

Reply from Vodafone UK - Haverfordwest

Thanks for your feedback Annabel. It's great to see Luke was patient and helpful while you made your decision.
Thanks, The Vodafone Social Media Team

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