I came into store a couple of days ago with a few queries relating to both phone and broadband and was so pleasantly greeted by Jack, the store manager. When I explained I was unsure if they’d be ab... See more
Company replied
Location
Switch location78 South Rd, RH16 4LA Haywards Heath, GB
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See what reviewers are saying
Couldn’t have asked for a more helpful assistant with my upgrade today. Thomas in the Haywards Heath store thank you for sorting out a well overdue upgrade!
Company replied
Good advice on saving money and the in store experience was fine , my phone was due to be picked up today and I was going to get a text about picking it up. I have had no text and there is no way of... See more
Company replied
Such a FANTASTIC service. Very polite and could not wish for better help. Would highly reccomend 19 anyone
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Haywards Heath
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
78 South Rd, RH16 4LA, Haywards Heath, United Kingdom
4.8
Excellent
152 reviews
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Lovely mark fixed my phone for me
Lovely mark fixed my phone for me
January 16, 2025
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Marie. Thank you for your review for Mark. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hands tied due to it being a franchise!
I’m sorry to say that in recent months we have found Vodafone in Hayward’s Heath absolutely diabolical in being helpful with situations that do not include signing a contract and buying a new phone.
For example, my phone stopped working, we went into the store and we were told to send the phone off for assessment and repair as it was still under warranty. This was done and then two weeks later - without a phone, I received a letter that was sent back to say this was not done due to it being not under warranty. This was checked in store. I was without my phone for a month due to issues and mis communication and it is still not resolved. I had to buy a new phone with a new provider. It was blamed on them being a franchise and its Vodafone fault. That doesn’t help the customer and it’s just passing the buck. Personally, once the contract is up, I will not be going with Vodafone again. Apparently they can’t close accounts in store due to it being a franchise!
November 11, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hello, Becky,
We're sorry to hear about the recent experience which you had in-store, as this isn't the service we expect our customers to receive. We appreciate all feedback which is given to help us improve.
Thanks,
Vodafone Social Media Team
the manager helped me to get new phone…
the manager helped me to get new phone and transfer my information over, great service like always thank you
December 21, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Kaspa,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
I had ti get a sim change done as my…
I had ti get a sim change done as my family brought me a new phone, the manager call Matt helped me to get my contacts over and a new sim with my same number, I have always had Vodafone as the best service and always get help from the store
December 20, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Sam, It's great ot hear you're so happy with our service and that our team in store are always there to help. All the best, The Vodafone Social Media Team
I brought a new phone last week and…
I brought a new phone last week and Matt helped me to move all the information over from my old device to new device, the service was amazing and thank you for being the best network
December 20, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Sarah, Thanks for your feedback for Matt. It's great ot see they were so helpful and transferred everything to your new phone.
All the best, The Vodafone Social Media Team
Nikolett was really helpful and…
Nikolett was really helpful and provided excellent customer service.
December 17, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Anthony. Thank you for your review for Nikolett. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very very helpful staff and sorted…
Very very helpful staff and sorted everything we needed
November 26, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hello, Emma,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mark helped me look foe a new device…
Mark helped me look foe a new device and helped me move my information over, thank you mark and vodafone
November 23, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hello, Bernadette,
It's great to hear about the positive experience which you've had with Mark. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mark helped me reduce costs on my plans.
November 16, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Ian,
Thank you for taking the time to leave us a 5 star review! We're glad to hear Mark has helped bring the costs down for you on your plan.
Thanks,
The Vodafone Social Media Team
Reply from Vodafone UK - Haywards Heath
Hey Gary.
Thanks for the lovely review and fantastic support for Nicky.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt helped me with upgrade and moving…
Matt helped me with upgrade and moving my information over, thank you for great service
November 4, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Trevor,
Thank you for your review for Matt. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Poor Customer Service
I had a very bad experience with vodafone in Haywards Heath on the 1st of Nov. I went in there to check on an order which I thought was done on 31st Oct at Haywards heath branch. The Customer service at haywards said the order was not completed on 31st Oct. Then She said you have two options cancel the order and thats it or start over again(which I spend two hr with my pregnant wife on 31st oct at store). The way they treated us on 1st of Nov was not right as I think as a customer when you spend time for a product you really want to buy the company should also make sure that the customer for their product is treated well and not come back and say you need to cancel it and do nothing. Instead to get the order sorted out they just wanted to cancel it and finish it. If vodafone doesn’t want customers to purchase phones from their outlets don't advertise saying you have got offers and so on. If you think customers can be treated like this then you’re wrong.
Have been using for Vodafone for long and I would say Burgess Hill Store is better that HH.
November 1, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hello,
Thanks for taking the time to provide feedback on your recent experience in store. We're sorry to hear that your order wasn't correctly processed on your first visit, as it's always our aim to get things right first time. Your feedback on this is appreciated, so that we can do better next time.
If you need help in the future, please reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Shop experience. Excellent
Thomas, was extremely helpful and found me the plan I wanted
October 27, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Thanks for your brilliant review, Jill. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thomas was very helpful and explained…
Thomas was very helpful and explained everything to us. Also went through our phone plan to see if they could save us money too.
October 31, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Michael,
Thanks for the great feedback for Thomas, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Josh at the Haywards heath store helped…
Josh at the Haywards heath store helped me with arranging a new plan device and ended up saving money on broadband and other two pay as you go accounts.
100% reccomend. Extremely helpful and explained everything clearly so I could understand.
September 30, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Tracy
Thank you for taking the time to review and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgrade phone switch
Visited the store multiple times due to an ongoing issue with my mobile phone and the staff both Josh and Ryan were always very helpful polite and eager to resolve the issues.
September 26, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Nicki,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Sanjay helped me get what I asked for
Sanjay helped me get what I asked for. Very happy with his help.
September 21, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Mark,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent assistance and very helpful…
Excellent assistance and very helpful advice from Josh and Ryan much appreciated
September 1, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Friendly despite being very busy.
August 23, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Fiona,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Both members of staff who helped me, Phil and Josh, were extremely knowledgeable and went out of their way to assist me. I would definitely recommend them.
August 20, 2024
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi Trish,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
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