Will from the Hemel Vodafone store was really helpful the store was nice and clean with comfortable seating and we had a good chat where he helped me replace my sim. The server tried to give issue but... See more
Company replied
Location
Switch location220 Marlowes, HP1 1BJ Hemel Hempstead, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hayden was very helpful and communicated clearly. It's a shame he wasn't able to give me an even better discount.
Company replied
William from the Hemel Hempstead branch was exceptionally helpful with assisting with my upgrade. The first thing he did was save me money on my plan. His customer service skills were great! Thank you... See more
Company replied
Excellent service from Hayden. Slightly disappointed that very few phones in stock but Hayden was very helpful and organised delivery
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hemel Hempstead
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
220 Marlowes, HP1 1BJ, Hemel Hempstead, United Kingdom
4.9
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Hemel Hempstead
Hey Sally,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer care.
Very helpful.
Hayden in Hemel branch is new in post and very friendly.
Dersh his manager was also very helpful
April 25, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Jane,
Thanks for the lovely review and fantastic support for Hayden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service with William…
Great customer service with William today
stayed in until deal was sort it even after store closed
April 10, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Ionut,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Walked 8n with a question and they…
Walked 8n with a question and they quickly and patiently solved it. Hadn't and Sunny combination.
April 9, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great guys
Great guys, super super helpful, couldn't have asked for any more
April 8, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sunny + Hemel Vodafone - Nailed it!
I have had several great experiences with Vodafone but my recent trip to Hemel branch was awesome! Sunny, the store's new manager, took a genuine interest in me and my needs. Sunny then supported me with options identifying a great package/ sim card. He had me setup within minutes. Also, I love the guys worldview and energy. Rare exceptional service. Great work brother! See you again as and when.
April 7, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Dan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hayden at your hemel store gave…
Hayden at your hemel store gave exceptional customer service
April 5, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hi Gerrie,
We really appreciate your wonderful review and the amazing support for Hayden.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Alina is the best
Alina was absolutely amazing. I'm very nervous and unsure when it comes to technology but she was patient and made me feel at ease. Her product and technical knowledge was outstanding as she guided me through the best product and package for my needs. Thank you so much Alina for all your help and expertise.im delighted with my new phone.she set it up, transfered data and ensured I was comfortable and confident using my new device. Fantastic customer service, highly recommend seeing Alina. Thanks so much!!!
April 5, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Kelly,
Thank you so much for sharing your wonderful experience with Alina! We are thrilled to hear that she was able to provide you with exceptional service and make you feel at ease with your new phone. It's great to know that her product and technical knowledge helped you find the best product and package for your needs.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent and efficient service by…
Excellent and efficient service by sunny. Very happy with the service
April 5, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hi James,
We really appreciate your wonderful review and the amazing support for Sunny.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Helpful staff
Helpful staff
Hayden and William saw me thru a lengthy task to transfer me to a new phone. Doubt I'd have been able to do it.
William then refreshed my contract with a cash saving.
Thanks guys.
April 2, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Axel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alina & Hayden have been amazing
Alina & Hayden have been amazing. Helped me set up and sort out my phone.
April 1, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Soban,
Thanks for the lovely review and fantastic support for Alina and Hayden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff were very helpful Alina and…
The staff were very helpful Alina and sonny, helped to resolve my issue
April 1, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey,
Thanks for the lovely review and fantastic support for Alina and Sonny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
One and Only William from Hemel Store
Lovely chap who’s name is William from my local Vodafone Store has been outstanding today. Doubt I can do him justice to the level of professionalism and mannerisms that this man has. Even though I came in to get a broadband and 3 SIM card deals which will take a while anywhere, time flew by because William is a great person to speak to. Ask for him for a top notch customer experience
March 15, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hi Artur,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
William from the Hemel store was very…
William from the Hemel store was very helpful with finding us the best deal.
March 8, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hi Terri,
Thank you for your review for William. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Very professional and friendly service…
Very professional and friendly service full knowledge of products.
March 3, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hello David,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Colin is very good i always come to…
Colin is very good i always come to Hemel because of his fantastic customer service.
March 3, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hello Ann,
It's great to hear about the positive experience which you received in store from Hemel, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Colin and William at Hemel Hempstead…
Colin and William at Hemel Hempstead were absolutely fantastic.
They managed to upgrade my entire family (a new handset) and save me money in the process
Very engaging and pragmatic and exceptionally helpful
March 2, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hi Dan,
This is a great review for Colin and William. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media tea
Colin was amazing and best customer…
Colin was amazing and best customer service ever, well informed. Came to buy a phone and ended up upgrading the broadband and did some savings as well. Brilliant customer skills, well delivered , definitely we are super happy.
February 21, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hey Steila,
Thanks for letting us know what an amazing job Colin did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent help 👍from William in Hemel…
Excellent help 👍from William in Hemel store 🤗
February 14, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Thanks for the five star review, Lillian! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
William from Hemel Hempstead store was…
William from Hemel Hempstead store was Very helpful and explained everything very clearly to me
Would recommend him to friends and family as his customer service was excellent
February 11, 2025
Unprompted review
Reply from Vodafone UK - Hemel Hempstead
Hi Nuala. Thank you for your review for William. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.