Sam is an awesome dude that properly and thoroughly explained to us the nitty gritty stuffs for our phones. Made it fun and exciting experience. Keep it up man and best of luck! And cheers to Vodafone... See more
Company replied
Location
Switch locationUnit 23 Garrick Lane , The Old Market, HR4 9HU Hereford, GB
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See what reviewers are saying
Such lovely customer service here! Brad has been nothing but helpful he was such a star and made the whole process so easy! Will definitely continue to use Vodafone and will always look out for Brad!!... See more
Company replied
I have been coming to this store for almost 20 years and I have found the staff to be polite, helpful and very supportive whether it is to upgrade a phone or to sort out any lost or stolen phones for... See more
Company replied
The team at Vodafone Hereford are always helpful, knowledgeable and good-spirited. The employee who helped me during my last visit did so with a clear explanation of my new broadband contract in a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hereford
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 23 Garrick Lane , The Old Market, HR4 9HU, Hereford, United Kingdom
4.9
Excellent
368 reviews
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Hereford store customer service
I have a problem with the service on my Samsung S23. I have been dealing with Vodafon customer service and feel like I have been pushed from pillar to post. I felt I had no option but to try and get this sorted face to face in store. Although the problem is not sorted as yet I can't thank Brad enough in the Hereford store for his understanding, listening ear, being totally professional and going above and beyond with customer service. When my phone is due for upgrade I will be back to see Brad in store, credit to the company. Thank you Brad 😊
May 18, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi James. Thank you for your review for Brad. Minus your experience prior to your store visit, It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
IMOGEN was very helpful
IMOGEN was very helpful, knowledgeable and explained everything very well. She was also very kind and cheerful
May 11, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hey Jacqui,
Thanks for this amazing feedback regarding your experience with Imogen.
If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Help by fil came for but ended up with…
Help by fil came for but ended up with better phone and contract could be more happy going on my honeymoon when we going to sort out watch so could be happy great to have a chat thank you very much fil
May 17, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi Jason,
We're delighted you had such a great experience. Enjoy your honeymoon!
If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Brad was great
I had a very helpful advisor named Brad who helped me restlessly for about an hour as there was an issue with collecting my phone due to some checks. Would highly recommend him if you need assistance in store. 10/10
May 9, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi Kajo,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Fil was great
Fil was great, very helpful and friendly and even gave me a maoam. Got exactly what I needed, great service.
May 8, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi Francesca. Thank you for your review for Fil. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store to change my address…
Visited the store to change my address details. The adviser File was lovely and very helpful
May 8, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi Warren. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brad was soo helpful
Brad was soo helpful, advising us on our options for a Broadband deal through Vodafone. He was very knowledgeable and answered all our questions. Will definately be back to organise a new mobile phone too. Thank you
May 7, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi Jan. Thank you for your review for Brad. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Charlee at Vodafone in Hereford was…
Charlee at Vodafone in Hereford was very friendly and helpful when an autistic friend of mine lost her phone and couldn’t remember lots of important info she needed to organise getting a replacement. Infinite patience and kindness was shown to Amelia and Charlee made the whole experience hassle free whilst also explaining everything in a way that Amelia could take in. Cheers Charlee!!
May 3, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi there,
Thanks for this amazing feedback! We're delighted that Amelia and Charlee went above and beyond to provide a great service.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Amazing service
Amazing service from Imogen and Simon today. Helped me with handset issues and definitely converted me join Vodafone with my husband.
April 28, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hey Meriel,
Thanks for letting us know what an amazing job Imogen and Simon did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service from Charlie
Excellent service from Charlie, finally got to get on MY VODFONE after trying for 4 weeks, she really got all things working, will go back to Hereford shop for future products
April 26, 2024
Unprompted review
Reply from Vodafone UK - Hereford
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Hereford Help
We visited the store in Hereford to ask for help with my phone not syncing and seemingly having lost my email group. We were helped immediately by Chris who was extremely helpful and sorted everything out plus giving me some helpful new tips on using my phone.
April 19, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi Robert,
Thank you for your review and feedback for Chris and the team.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I needed to return a phone and re-order…
I needed to return a phone and re-order an upgraded phone, Simon was very helpful whist in store and made the daunting experience a much simpler one. Thank you
April 4, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi Leslie. Thank you for your review for Simon. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful Shax got me the best…
Very helpful Shax got me the best solution for my needs, patient and empathetic
April 4, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Shax was really helpful
Shax was really helpful, very professional and gave me plenty of options without any pressure. Glad I visited today. Thank you.
April 3, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hey Nick,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Outstanding service from Simon
Outstanding service from Simon. I bought my elderly mother in to set her up with a new tablet, broadband plan etc.
He slowly explained everything, along with good recommendations and also set up the new tablet so it was all ready for use.
I could not fault his customer service!
Well impressed! Thank you Simon for your advice and help.
March 26, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hey Jonah,
Thanks for letting us know what an amazing job Simon did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service!
Imogen was fantastic and made my upgrade really easy and stress free. Brilliant service!
March 23, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi Steph,
Thanks for taking your time to leave this review for Imogen.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Helpful staff
The help,support and advice I received from the staff member at Hereford branch yes fantastic. She took the time to explain and look at the best options for me
March 23, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hi Tara,
Thank you for your 5 star review! We're so happy you had a great experience in store.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Came in for a phone served by Phil…
Came in for a phone served by Phil friendly service...very happy
March 22, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
SHAX was so helpful explaining a new…
SHAX was so helpful explaining a new and better plan for me and helped set it up on my phone. Thank you for your patience.
March 15, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Hey there,
We're delighted you had such a positive experience. Thank you for this great review about Shax!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Imogem was fantastic
March 11, 2024
Unprompted review
Reply from Vodafone UK - Hereford
Thanks for the brilliant feedback, Andrew! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thank, Vodafone Social Media Team
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