This was my first time in the store and although I had a bit of a wait to be served, I realized when it was my turn that this was because the staff spend as much time with each customer as is neede... See more
Company replied
Location
Switch location12 Union Parade, Eden Shopping Centre, HP11 2BQ High Wycombe, GB
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See what reviewers are saying
The manager of the store Jamal is outstanding. I am really impressed by how much he went the extra mile to resolve a number of issues I had been left with from terrible service from another store. Wh... See more
Company replied
Was in the Vodaphone shop in the Eden Centre High Wycombe today and was seen by Shimal, he resolved my phone issue very quickly and talked me through waht to do to use the fix. After this he was look... See more
Company replied
Visited my local High Wycombe branch today and was helped by Jeremiah Patel who was nothing short of phenomenal. He went above and beyond to help me with a pretty difficult situation staying well beyo... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - High Wycombe
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
12 Union Parade, Eden Shopping Centre, HP11 2BQ, High Wycombe, United Kingdom
4.8
Excellent
116 reviews
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This company invites their customers to review, whether positive or negative
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Amazing stuff
Amazing stuff, they were really quick and helpful. I recommend.
December 28, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Thanks for your feedback Rio. It's great to see we were able to get everything sorted for you, without taking up too much of your day ☺️
All the best, The Vodafone Social Media Team
Chet 10/10 great service received as…
Chet 10/10 great service received as usual in high Wycombe store. Got a new phone as old one stopped working and helping set up and get things working again.
November 13, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi David,
This is lovely feedback for Chet. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Vodafone High Wycombe
I had some questions about my current account with Vodafone, and the High Wycombe store advisor, J (not full name for discretion reasons) gave all the information I needed, and pointed me to the correct direction with very professional manner! J is a very valuable member for Vodafone! Thanks!
October 20, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hello, George
It's great to hear about the positive experience which you received in store, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - High Wycombe
Hi Kyle,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
Thanks,
The Vodafone Social Media Team
Very insightful and cooperative
Very insightful and cooperative. Gabriel was really good !!
October 8, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi Vijayasaradhi,
Thanks for your review and your lovely words for Gabriel! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very good service in store
Very good service in store, pop in store for a upgrade very fast and easy
September 21, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hey Tak,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good service
Very good service. Spoke to Chet.
Had issue with sim not working after being replaced. Also had issue with phone. Chet was patient and understanding. My English is not very good.
September 21, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hey Valentina,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service!
The customer service I received from the Vodafone store advisor was great, and beyond my expectations, as I have been pointed to the correct direction. Most important, a very professional manner. Many thanks to the advisor (not providing any names for discretion reasons).
September 1, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Vodafone employs helped me with my issue
July 22, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hey Charles,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Wonderful reassuring service from Lola…
Wonderful reassuring service from Lola at Vodafone High Wycombe. I was relieved to find her in the shop. She has assisted me before in buying a new phone which has been great.
July 17, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hello Diane,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Lola.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
HIGH WYCOMBE STORE 10/10
HIGH WYCOMBE Store. My daughter when looking for a new deal on her Vodafone contract online got confused and selected the wrong options and ended up costing her more than the original contract. Sadly the online chat support were terrible, but thankfully we went to our local store and spoke to the team there. They were so knowledgeable and understanding and were able to sort out all the issues. They even took the time to take the human approach and while i was waiting even talked about our love for cars ! WE walked into that store with worry and anxiety....but we came out feeling great like a massive weight taken from our shoulders. Sadly i didn't get the name of the man who served us... but he is the guy that loves his customer service as much as his cars and for that i will be forever grateful !
July 6, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hey Neil,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Exceptionally professional and…
Exceptionally professional and outstanding service for my upgrade.
June 29, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi Imma,
We're so happy you received a 5 star level of service, thanks for sharing your feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Helpful but not pushy
June 24, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi Dani,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Absolutely fantastic customer service…
Absolutely fantastic customer service today from Chet. He actually listened and understood what we needed and gave great options.
June 8, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi Jen,
Thank you for your review. It’s great to hear of your positive experience with Chet. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Lola was excellant
Lola was excellant, helped me with a new phone and contract and saved me money too. She made the transfer process easy and helped every step of the way. I can thoroughly recommend Vodafone and LOL if you need anything.
April 3, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi there,
Thanks for your feedback! We're delighted you had such a great experience with Lola whilst getting things sorted. Enjoy your new phone!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I am very pleased with the service…
I am very pleased with the service received. Very impressive and professional knowledge by Vodafone staff who served me. The staff was polite and ever ready to give her best. Am very happy with the service.
March 14, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi Frank,
Thanks for taking the time to share your feedback. It's lovely to hear you had such an exceptional experience!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Vodafone Broadband - such a wrong decision
Switched from BT to Vodafone, worst broadband experience ever, connection dropping all the time, not stable broadband. Same Fibre2 package as before, so underperforming.
Tech support advised going for the higher package, paying a lot more. Why does one have to take the Pro package to meet basic internet needs? Can Vodafone consider a better router as this issue has been ongoing for a long time?
It has been a devastating experience so far, and I hope Vodafone will sort this out soon.
23/03 It is nearly 4 weeks, such a useless broadband and the technical support, they don't know anything at all, I am struggling like anything my broadband simply don't work...
Given my experience, I am confident that any xyz company will be a better option than Vodafone.
February 29, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi Mr Saha,
Thank you for taking the time to review. We're sorry you're left feeling this way, this isn't the experience we want to provide. We'd love the opportunity to help you.
For any technical broadband queries, troubleshooting can be actioned here: https://www.vodafone.co.uk/help-and-information/broadband-support Or via our dedicated Broadband App: https://www.vodafone.co.uk/broadband/wi-fi-hub-and-broadband-app
Faults can be diagnosed and escalated via these self serve options. If you'd prefer to troubleshoot this with our dedicated Broadband Team directly, please reach out to them on 03333040191 or Live Chat: https://www.vodafone.co.uk/contact-us/
Thanks, Vodafone Social Media Team
Gabriel was an absolute pleasure to…
Gabriel was an absolute pleasure to work with. Polite , friendly and approachable, he went out of his way to assist and answer product questions. A real credit to your organisation and branch.
March 6, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi Russell,
Thank you for taking the time to review, and share this feedback for Gabriel.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jeremiah was incredibly helpful and…
Jeremiah was incredibly helpful and knowledgable and very personable. Very good customer service.
March 2, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hey Katie,
Thanks for the lovely review and fantastic support for Jeremiah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I’m extremely grateful to Chet for…
I’m extremely grateful to Chet for taking the time to fix my iPhone after this weekends iOS upgrade had disabled the SIM port.
February 27, 2024
Unprompted review
Reply from Vodafone UK - High Wycombe
Hi Shaun,
Thank you for your review. It’s great to hear of your positive experience with Chet. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
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