Vodafone UK - Hinckley Reviews 

466
TrustScore 5 out of 5

4.9

9d Castle Street, LE10 1DA Hinckley, GB


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Rated 5 out of 5 stars

I recently went into store to upgrade my phone and get a reduced monthly cost as the online offers were not great. My first visit took 1.5hrs and the staff were really helpful and got my a new phone a... See more

Company replied

Rated 5 out of 5 stars

Staff were very friendly from the start and informative with what purchase was appropiate for me. The made this experience so much easier! Thanks to Aadam and Ricardo for all the help, we will be back... See more

Company replied

Rated 5 out of 5 stars

My phone signal went down and i couldnt recieve any calls or messages. Came into store and the store manager Ricardo who was brilliant. Updated my phone and got me back up and running within minutes.... See more

Company replied

Rated 5 out of 5 stars

Just got broadband installed at home came into to get my logins sorted because I was struggling with storing them safely. Met ricardo in store he was great helped me get my account up and running. Tha... See more

Company replied


Company details


Contact info

  • 9d Castle Street, LE10 1DA, Hinckley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

466 reviews

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1-star

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4.9

All reviews

(466)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

March 12, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service in store

Great service in store

March 12, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Alec,

Thank you for the wonderful review. It's a pleasure to receive such kind comments .

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing .

Amazing .. Thank you Cole,Hinckley Store

March 11, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Coles service in the store was…

Coles service in the store was phenomenal , sorted out my main issue and then sorted me with a great deal

March 11, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Norman,

Thanks for the lovely review and fantastic support for Coles.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service was awesome

Service was awesome

March 10, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Rosemarie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cole was absolutely brilliant really no…

Cole was absolutely brilliant really no complaints customer service skills are phenominal and sorted me a grear deal

March 10, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey David,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service was very good

Service was very good

March 7, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Vicky,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience

March 7, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Tracy ,

Thanks for the lovely review and fantastic support for Vodafone.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ray and Cole were great amazing stuff…

Ray and Cole were great amazing stuff and great humour and experience

March 7, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Cee,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Ray amazing staff

March 7, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff in the vodafone store have…

The staff in the vodafone store have been highly informative respectful and professional every time I've been in.

March 6, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Kieran in hinckley branch was amazing gave us good advise and saved us money. Definitely recommend him

March 4, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Michelle,

Thanks for the lovely review and fantastic support for Kieran.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experiment

Great experience

February 26, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Suetying,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Luke was super helpful with my mum who has no idea what she’s doing with phones!

February 26, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Kirbie,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff were good

February 26, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Melissa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect service

Perfect service. Ray and Ash were superb.

February 25, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Paul,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ray and Luke have given me a great…

Ray and Luke have given me a great service at vodiphone today was fantastic, ray especially is brilliant.

February 23, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Daniel,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from the staff in store…

Great service from the staff in store today. Very friendly, knowledgeable and informative. Really happy with the service we received.

February 14, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke has been a superstar

Luke has been a superstar. Very informative and patient dealing with 2 people who were clueless. Luke took his time with us to explain all the various offers and different phones available to us. He made sure we got the best deal possible that matched our needs. We feel very happy and confident. Excellent service.

February 6, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Helen,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great visit.

Very knowledgeable, explained lots of options open to me, and absolutely no pressure.
Friendly and well mannered.

February 5, 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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