I recently went into store to upgrade my phone and get a reduced monthly cost as the online offers were not great. My first visit took 1.5hrs and the staff were really helpful and got my a new phone a... See more
Company replied
9d Castle Street, LE10 1DA Hinckley, GB
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I recently went into store to upgrade my phone and get a reduced monthly cost as the online offers were not great. My first visit took 1.5hrs and the staff were really helpful and got my a new phone a... See more
Company replied
Staff were very friendly from the start and informative with what purchase was appropiate for me. The made this experience so much easier! Thanks to Aadam and Ricardo for all the help, we will be back... See more
Company replied
My phone signal went down and i couldnt recieve any calls or messages. Came into store and the store manager Ricardo who was brilliant. Updated my phone and got me back up and running within minutes.... See more
Company replied
Just got broadband installed at home came into to get my logins sorted because I was struggling with storing them safely. Met ricardo in store he was great helped me get my account up and running. Tha... See more
Company replied
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9d Castle Street, LE10 1DA, Hinckley, United Kingdom
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Reply from Vodafone UK - Hinckley

Reply from Vodafone UK - Hinckley
Coles service in the store was phenomenal , sorted out my main issue and then sorted me with a great deal

Reply from Vodafone UK - Hinckley

Reply from Vodafone UK - Hinckley
Cole was absolutely brilliant really no complaints customer service skills are phenominal and sorted me a grear deal

Reply from Vodafone UK - Hinckley

Reply from Vodafone UK - Hinckley
Ray and Cole were great amazing stuff and great humour and experience

Reply from Vodafone UK - Hinckley
The staff in the vodafone store have been highly informative respectful and professional every time I've been in.

Reply from Vodafone UK - Hinckley
Kieran in hinckley branch was amazing gave us good advise and saved us money. Definitely recommend him

Reply from Vodafone UK - Hinckley

Reply from Vodafone UK - Hinckley
Luke was super helpful with my mum who has no idea what she’s doing with phones!

Reply from Vodafone UK - Hinckley

Reply from Vodafone UK - Hinckley
Ray and Luke have given me a great service at vodiphone today was fantastic, ray especially is brilliant.

Reply from Vodafone UK - Hinckley
Great service from the staff in store today. Very friendly, knowledgeable and informative. Really happy with the service we received.

Reply from Vodafone UK - Hinckley
Luke has been a superstar. Very informative and patient dealing with 2 people who were clueless. Luke took his time with us to explain all the various offers and different phones available to us. He made sure we got the best deal possible that matched our needs. We feel very happy and confident. Excellent service.

Reply from Vodafone UK - Hinckley
Very knowledgeable, explained lots of options open to me, and absolutely no pressure.
Friendly and well mannered.

Reply from Vodafone UK - Hinckley
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