Akila was totally brilliant!!! I was very apprehensive about getting a new phone & she was so knowledgable, kind & patient - excellent service, thank you.
Company replied
Location
Switch location13 High Street, SG5 1AT Hitchin, GB
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See what reviewers are saying
Visited Vodafone Hitchin on 15 July to update my rather antiquated contract. Very lucky to have had the pleasure of dealing with Glenn. He ran through all my options and arranged a switch to a... See more
Company replied
Nafisa was very friendly and professional. She took the time to find the best options for me and made the whole experience very easy for me and she was able to answer all of my questions that I had so... See more
Company replied
Glenn was patient and helpful. Explained everything so I could understand. Thank you
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hitchin
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
13 High Street, SG5 1AT, Hitchin, United Kingdom
4.9
Excellent
217 reviews
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Glenn explained everything thoroughly…
Glenn explained everything thoroughly and even kept his cool with me, the techno-phobe. He devoted ample time before securing a good deal. He's an asset to the team.
November 6, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hey Helen,
Thanks for letting us know what an amazing job Glenn did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks
Hi, I have been a Vodafone customer for many years now and have always received good service. I had several problems with various phones, simms etc so popped into the Hitchin branch. Glen helped me over 2 days (only because of a computer glitch) he was welcoming, knowledgeable, patient as I had lots of questions, he explained everything very simply, writing down notes for me to take home and made sure I got the best deal. Great service
October 9, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi Nick,
This is an amazing review for Glen. We’re glad to hear you found the best deal for you when visiting our Hitchin store. Thanks for sharing this.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Hitchin
Hi Tom,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Luke was incredibly helpful and…
Luke was incredibly helpful and friendly, and was very patient with my (many) questions!
October 6, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi Hannah. Thank you for your review for Luke. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Hitchin Store 5* service
The Vodafone Hitchin shop were fantastic with my elderly parents today. Sorted out home phone, broadband package and their mobiles onto one straightforward package that was far cheaper and easier for them to understand. Thank you to Glenn and Mutzy for 5* service and patience!
October 4, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Glenn was very helpful
Glenn was very helpful! Highly recommend, great customer service
September 28, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hello, Steven,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, great patience with my elderly mother , great at explaining the process
September 25, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi Helen,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent technical knowledge and able…
Excellent technical knowledge but able to communicate to a customer who is not a techie! V good advice and saved me money. Sense of humour too! Great customer service 👍
September 5, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi Clare,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Just to say Mutzy the store manager and…
Just to say Mutzy the store manager and Luke are members to be valued as they both go above and beyond their lines of duty to help their customers!!! Their friendly manner is so very welcome too, well done to the both of them,!
August 26, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi Gordon,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Mutzy and Luke's great service.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Very informative
Very informative, identified my need quickly and provided me with a solution, in a very pleasant way with mutzy the store manager
August 26, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi Ian,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Great experience!
Dealt with Glenn at the Hitchin Vodafone branch. Excellent knowledge and very helpful. All of the possible permutations were discussed and clearly explained with the best option for me personally chosen in the end.
August 16, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hello Dan,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hitchin shop
Glenn at the Hitchin shop; good man. Very helpful. Sorted what I needed and saved me a few quid by swapping plans.
August 12, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi Paul,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Hitchin
Hey Tallulah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service highly recommended…
Brilliant service highly recommended from luke at hitchin store
August 3, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi Nicholas, thanks for reaching out the awesome service you received from Luke today. All the best, The Vodafone Social Media Team
New Phone, No Rush
Dropped into the store after my old phone died. Glen took great care of my needs ensuring the upgrade covered what I wanted from it. No rush or drama and the end result is I'm very happy with my new phone.
July 12, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hey there,
We're delighted you received such a great level of service and got your issue resolved promptly. Enjoy your new phone!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent help today from Glenn to…
Excellent help today from Glenn at Hitchin branch to reset my phone when I had accidently turned Bixby on whilst in Crete ... which sounds an easy fix but it was not for me I can assure you caused all sorts of issues.
Glenn was super helpful and knowledgeable, and then also went through my plan for me just to check I was getting the best deal, and also explained roaming for when i go away next.
Phone fixed .. very happy, thanks Glenn!
June 26, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hello,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Glenn in our Hitchin store, and that they got everything sorted for you.
If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Excellent service ...very friendly and…
Excellent service ...very friendly and helpful
June 11, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Thanks for your fab feedback Clifford. It's great to see our team were so friendly.
All the best, The Vodafone Social Media Team
came into Vodafone today after getting…
came into Vodafone today after getting a terrible quote from ee.
my sales advisor Naia was so lovely and patient with me and got me the same phone for less than half the price and double the data.
June 3, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi Rachel,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful advisor Luke
Very helpful advisor Luke - informative - friendly and advised us of best mobile plans
May 27, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hey there,
This is fantastic to hear! Thanks for your review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Vodafone Hitchin - great service Glenn!
Went to Vodafone Hitchin for a SIM only contract for my son, which I want to manage given he is under 16. Was looked after by Glenn and his manager. Fantastic friendly service, got exactly what I needed at a great price and am all sorted to manage the account via the Vodafone App which is super straightforward. Happy customer!
May 4, 2024
Unprompted review
Reply from Vodafone UK - Hitchin
Hi there,
Thank you for this amazing review! We're delighted you managed to find a fantastic deal.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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