Vodafone UK - Hove Reviews 

148
TrustScore 5 out of 5

4.8

76 George Street, BN3 3YE Hove, GB


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Rated 5 out of 5 stars

Had various issues with SIM cards which Callum sorted out and also reviewed the deals we had agreed to . Callum was very efficient and wish I had gone to Vodafone in George Street in Hove rather than... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Joshua in Hove. Not only helped me get a great new deal but also sorted out a technical issue. Couldn’t ask for a more knowledgeable and polite person to assist.

Company replied

Rated 5 out of 5 stars

I went to Vodafone to buy my daughter her first smart phone and I was feeling anxious about the whole thing. Gary, however, was kind and helpful and talked me through the different options until we fo... See more

Company replied

Rated 5 out of 5 stars

Callum was extremely helpful respectful and patient whilst helping me upgrade my phone. Simon also was very supportive with a iCloud issue. Thank you very much!

Company replied


Company details


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  • 76 George Street, BN3 3YE, Hove, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

148 reviews

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4.8

All reviews

(148)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Great

Went to store to see Simon to find out info about my plan and to fix a data issue on my iPhone. He was professional and solved my problem in no time! Thank you !Ranjit

July 13, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Ranjit,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simon was great

Simon was great! Real helpful, understanding and patient! The others also were! Would recommend if you’re not sure about being accepted for credit!

July 10, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey Aimée,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful!

I came in to see Simon to fix my phone as it wasn't working for a week and he managed to sort it in less than 5 minutes! Brilliant service thanks

July 10, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey Eddie,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and painless process to…

Very helpful and painless process to upgrade my phone. Trade in resulted in a significant cost saving as well. Thanks Simon!

July 10, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey Clare,
Thanks for the lovely review and the fantastic support you’ve shown for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely good customer service

Extremely good customer service, Callum was very kind and helpful. Will definitely recommend.

June 13, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey Cameron

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing wonderful friendly service and…

Amazing wonderful friendly service and has saved me money on new deals . Thank you so much Gary !!! Refreshing to have such good customer experience :-)

June 12, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey Emma,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SUPER HELPFUL!

SUPER HELPFUL!! Explained everyting in detail, funny and sorted us out with a cheaper plan!!

June 12, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey Hugo,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gary the manager has just saved me…

Gary the manager has just saved me money on my and my kids bills by patiently going through my many contracts and removing contracts that were exhausted but which I was still being charged for. Very glad I went into the Store for upgrade. Thanks a lot Gary

June 9, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey Christie,

Thanks for the lovely review and fantastic support for Gary.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Garry the manager at Hove branch was…

Garry the manager at Hove branch was absolutely fantastic. I couldn’t have asked for more. Very helpful and got me the best deal. Perfect service, thank you!

June 6, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey,

Thanks for the lovely review and fantastic support for Garry.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful staff :) excellent…

Friendly and helpful staff :) excellent customer service

June 6, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey K H

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Support

Callum was incredibly helpful and patient. He was great with the young boy I brought along, who is autistic, and was friendly and clear with communication. We left feeling seen and supported.

May 30, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey there,

Thanks for the lovely review and fantastic support for Callum.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daughter's first phone!

I went to Vodafone to buy my daughter her first smart phone and I was feeling anxious about the whole thing. Gary, however, was kind and helpful and talked me through the different options until we found something appropriate and financially viable. My daughter was over the moan with her new phone! Thanks so much!

May 15, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Garry was very helpful

Garry was very helpful! Thank you

May 21, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey Maxie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joshua was fantastic

Joshua was fantastic. Spent so much time with me getting my new phone sorted. Hence signed up for another 3 years!

May 14, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Sara,

Thanks for the lovely review and fantastic support for Joshua.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Problem solved !!

Spoke with Garry , Shop Manager, about some confusion regarding connection in error to an old number i thought was cancelled!
Garry was excellent and very efficient in sorting the problem and also arranged an upgrade for me!

May 12, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service and attentive…

Great customer service and attentive staff

May 10, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Claire,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Callum who put…

Excellent service from Callum who put me on a new cheaper contract and was in and out within 10 minutes. Very happy as these things are quite painful and convoluted but not this time.

May 9, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Paul,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Reefath was really helpful

Reefath was really helpful, Friendly, knowledgeable, and efficient. Great experience for someone who is not at all tech savvy

April 18, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Richard,
Thanks for the lovely review and fantastic support for Reefath.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service …

I happened to walk past the Vodafone shop in Hove in George street and thought I quickly ask about an upgrade. Half an hour later I walked out with a brand new iPhone 17 and couldn’t be more happier. Gary was so friendly and helpful and super professional

April 18, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Charlie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service. Callum & Masum have both been…

Callum & Masum have both been extraordinarily helpful. As a long time Vodafone customer I always have a lot to organise. 5 lines to manage. Both of the staff members went above and beyond to help me. Explaining things and saving me money.

April 17, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Bryony,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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