Vodafone UK - Hove Reviews 

148
TrustScore 5 out of 5

4.8

76 George Street, BN3 3YE Hove, GB


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Rated 5 out of 5 stars

Had various issues with SIM cards which Callum sorted out and also reviewed the deals we had agreed to . Callum was very efficient and wish I had gone to Vodafone in George Street in Hove rather than... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Joshua in Hove. Not only helped me get a great new deal but also sorted out a technical issue. Couldn’t ask for a more knowledgeable and polite person to assist.

Company replied

Rated 5 out of 5 stars

I went to Vodafone to buy my daughter her first smart phone and I was feeling anxious about the whole thing. Gary, however, was kind and helpful and talked me through the different options until we fo... See more

Company replied

Rated 5 out of 5 stars

Callum was extremely helpful respectful and patient whilst helping me upgrade my phone. Simon also was very supportive with a iCloud issue. Thank you very much!

Company replied


Company details


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  • 76 George Street, BN3 3YE, Hove, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

148 reviews

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4.8

All reviews

(148)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Masua at the hove store was amazing

Masua at the hove store was amazing, super helpful!

April 6, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Gi,

Thanks for the lovely review and fantastic support for Masua.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service as usual

Fantastic service as usual, both Callum and Joshua in Hove store are great and really helped me today with a very complex order / renewal for my whole family. if you want it done properly, go in person! Thanks again 🙏

April 3, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Reg…

Spoke to a great salesman called Reg.Excellent experience, to the point of waiting after closing time to finish assisting me. Give h a raise!

March 21, 2026
Unprompted review
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Reply from Vodafone UK - Hove

Hey Thorn,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Garry 5stars

If you want to have something done- Garry is your guy. Needed a broadband after a move, setting it up with him was so easy. Thank you, Garry

March 20, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Artur,
 
Thanks for the lovely review and fantastic support for Garry.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum at Vodafone

Callum at Vodafone, George Street, was extremely helpful in diagnosing the problem with my phone and giving me a better value contract ongoing.

March 12, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Peter,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Callum.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Masum

Masum, the staff member in the Hove branch was fantastic. I could not give him higher praise

March 12, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Sarah,

Thanks for the lovely review and fantastic support for Masum.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Garry was amazing

Garry was amazing, really informative and super helpful. It was refreshing to talk to a genuinely nice person who took the time to find out exactly what I needed. Outstanding customer service!

March 9, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Ellie, ​

Thanks for the lovely review and fantastic support for Garry. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

March 9, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Ryan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was extremely helpful

Callum was extremely helpful. Came in for an upgrade and got an amazing deal. Would recommend always.

March 7, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service found me a great…

Excellent service found me a great plan. Staff excellent and so helpful to me.
Would highly recommend this store

March 3, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Bertie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Musam was very helpful and patient with…

Musam was very helpful and patient with us. Even called Vodafone customer service and assisted us. Best customer service 10/10 George street Vodafone

February 19, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was super!

Callum was super helpful and got us the best deal by linking our mobile service to our Vodafone broadband. Saved us £36 a month!!

February 14, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey B Taylor,

Thanks for the lovely review and fantastic support for Kai.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Me

Rated 5 out of 5 stars

I was helped by a young man by the name…

I was helped by a young man by the name of Reefath, to get a new phone and a new contract. Excellent customer service, completely transparent, very helpful and friendly!.

February 8, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Christine,

Thanks for the lovely review and fantastic support for Reefath.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrading my phone

Recently upgraded my phone and Callum was very helpful and knowledgeable. He clearly talked me through all the options and helped me get the best deal and upgrade that suited my needs. I was able to ask as many questions as I needed and found the whole experience to be smooth and positive.

February 7, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Lydia
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional service

Reg in the Hove store was an absolute pleasure to deal with and very knowledgeable. Walked put with a new phone and a smile

February 7, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Callum,

Thanks for the lovely review and fantastic support for Reg.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Masum’s service was immaculate

Masum’s service was immaculate. The young man really helped me so much, his enthusiasm and attitude were outstanding. I really think he should get a raise.

January 28, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey George,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Gary

Excellent customer service from Gary, as always! Sorting out an upgrade and trade-in for me! Thank you!

January 27, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Nik,

Thanks for the lovely review and fantastic support for Gary.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe at Hove branch was super nice

Chloe at Hove branch was super nice, friendly and very helpful!

January 20, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Ivanka,

Thanks for the lovely review and fantastic support for Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Reed was incredibly polite and helpful

Reed was incredibly polite and helpful. He gave me advice on how to support my daughter with her first SIM phone number as well as helping me with options for my giga cube and benefits that I could experience once it came to 5G. He was incredibly knowledgeable and I appreciated how personable he was as well you got a top employee.

January 11, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Antonia,

Thanks for the lovely review and fantastic support for Reed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was very helpful helping me…get onto new contract

Callum was very helpful helping me switch to a sim only plan. Last time I switched over provider the number didn't port across and I didn't have a business number for 2 weeks. Callum kept me updated the next day and all went through smoothly. From the moment I walked in the store Callum helped me and his knowledge is next to none!! Thanks again Callum

January 6, 2026
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Clive,

Thanks for the lovely review and fantastic support for Callum.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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