I came to the branch to make an upgrade, the stuff named Rihanna was so so kind,and helpful ,and positive . She listebing to me and gave me the best offer. Well done girl, and many thanks for your he... See more
Company replied
Location
Switch locationUnit 67 , The Exchange Shopping Centre, IG1 1AS Ilford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The welcome was very warm & I was seen to straight away. My purpose of visit was clearly understood & I was offered the latest deal along with other options to. Harika was extremely helpful, profess... See more
Company replied
Rhianna is amazing. I bought a new sim only contract and she was so helpful and explained all the offers to me. She gave me a brilliant customer experience. She always serves with a smile and is so he... See more
Company replied
I had an excellent experience at the Vodafone Ilford branch. Manisha gave outstanding service she was polite, helpful, time efficient and explained everything clearly. Abu, the manager, was also v... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ilford
Written by the company
Contact info
Unit 67 , The Exchange Shopping Centre, IG1 1AS, Ilford, United Kingdom
4.9
Excellent
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Rhianna
October 7, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hey Gade,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Quick service
October 6, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi Nirmit. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer Service
We visited the Vodafone Ilford Branch, and a female worker named Rhianna had such a good service with customers and i would recommend going to her for any help She is so sweet and caring towards the customers.
October 5, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi Liba. Thank you for your review for Rhianna. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited vodafone ilford and Saagar…
Visited vodafone ilford and Saagar really helped me, Amazing service, store so was so welcoming.
October 5, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi Pooja. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service.
October 5, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi Nadim,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Ilford
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Good people
October 5, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
visited vodafone ilford and saw…
visited vodafone ilford and saw Andreea, was so very helpful and fixed all my issues l. amazing service
October 5, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi Martin,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very poor quality service (internet and single plus customer service)
I have very bad experience with this company. From one year when I start my contract I call them every week, I chat with them more oftentimes than I chat with my girlfriend. I’m in east London we’re is 5G all around but what I receive is frustration only. Internet connection is very bad , losing signal every day. The signal is just one small line even if I go In central London. To mention I have IPhone 14Pro Max , and I pay the highest amount possible for my contract. Please read reviews first and after buy . Every time I contact them only reason is ( maintenance around you, anything I can help) but they never resolve the issue with internet and signal) . Very disappointing, I would never be on Vodafone aga
September 27, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi Ionut,
I can certainly appreciate how frustrating slow speeds are. With London being one of the busiest cities in the country, slower speeds and connection issues are more likely to occur due to the amount of network traffic in the area. We are working to improve the quality and the capacity of the network in and around major cities to help our customers stay connected.
You can check the speeds you can expect in an area, plus the expected coverage, by popping the postcode into the Network Status Checker here: https://vodafone.uk/330ItxS
Thanks,
Vodafone Social Media Team
Very nice and helpful staff
September 13, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hey Curchi,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sagar was the best advisor we had just…
Sagar was the best advisor we had just come to understand but he sold one and made us to come back for the other
September 5, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Thank you for your review Kamal. It's always good to read such complimentary feedback for one of our team and it's great we were able to find you a great deal.
Thanks again, The Vodafone Social Media Team
Andreea
She is very helpful suggested and existing women. Thank you for co-operate.
September 5, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Umaima for being extremely…
Thank you Umaima for being extremely helpful . I didn’t have enough information before entering the Vodafone shop and Umaima welcomed me with a polite and warm smile she took her time to explain all that I needed to know with such warm smile and kind words . She’s the best rep I’ve ever dealt with . Thank you Umaima
August 25, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi. Thank you for your review for Umaima. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Iam really Happy because the team…
Iam really Happy because the team member hardev is help me to get my contract. Thank you
August 21, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hey Joel,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The customer service officer Sorina was…
The customer service officer Sorina was very helpful
August 14, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Glad to become a vodafone customer and…
Glad to become a vodafone customer and andreea is ur excellent employee well satisfied by her work i request u to upgrade her salary thank you
August 8, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi Ahtesham,
This is a great review for Andreea. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Hardev
Hardev, was great at communicating and attentive. Really helped out solving a long term problem. Super happy customer
August 7, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hey Ericca,
Thanks for the lovely review and fantastic support for Hardev.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Abu is very good and his service is…
Abu is very good and his service is excellent he provide a best service like a brother to us and I saw the first person that is good in his service I give 10/10star to my brother
Excellent:ABU
August 7, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Ilford
Hey Star,
This is really lovely to hear!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Fantastic customer care
I really had a very a fantastic customer care while in the shop.
I was attended to by Sagar who was really fantastic, listened to me and searched for very good offers and helped with very good communication
July 18, 2023
Unprompted review
Reply from Vodafone UK - Ilford
Hi Vivian. Thank you for your glowing review for Sagar. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.