Went into Ipswich shop to discuss SIM only plan and Broadband. We were helped by two members of staff who couldn't be more helpful and pleasant to deal with. Customer service and knowledge were excell... See more
Company replied
Location
Switch location25/27 Tavern St, IP1 3AD Ipswich, GB
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Superb customer service experience at Ipswich Vodafone Store Tavern St, from Ben and Cali. Went in store to sort a new phone/contract for my Grandad. Ben and Cali, two very friendly, extremely... See more
Company replied
As someone who has no clue your guys had me covered, Robert for helping me pick a phone and plan and Kurt setting my phone up, transferring it all from my very old phone, putting my screen protector... See more
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We were seen by Kurt who was extremely helpful and patient. I went with my Dad as he was getting lots of pop ups on his mobile and it was stressing him out. But Kurt was very good and even helped get... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ipswich Tavern Street
Written by the company
Contact info
25/27 Tavern St, IP1 3AD, Ipswich, United Kingdom
4.9
Excellent
184 reviews
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Best experience of customer orientated service
That was the best experience of customer oriented service today in Ipswich Vodafone. Kamila a knowledgeable and honest advisor served us very well and made us happy with a choice of new phone and plan. Thank you.
August 20, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
Three weeks it has taken me to stop…
Three weeks it has taken me to stop Vodafone from sending me threatening texts.My payment was set up as a direct debit & there is always funds in the account to cover the payment.I went to my local Vodaphine shop to stop the threatening texts,absolutely useless.They now keep the front door locked & only let customers in when a staff member is a available to help.I get this as they are repeatedly being robbed.But to make a pensioner on a mobility scooter wait in the sun is shocking.I don't think a old lady on a mobility scooter is there to rob them.
Before signing with any internet service provider get them to give you in writing a guarantee that you will be able to speak to a human being.These company's just hide behind a digital wall to make it as hard as possible to contact them.Its all about profit & how to offer terrible service.
August 14, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Gavin,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Ben was amazing
Ben was amazing, helped us with 3 contracts, very informative
Saved us money too which was a bonus!
Thank you
August 9, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mixed experiences
We’ve had a great experience in the past (with a manager or assistant manager - unsure on their name), however our recent experience was really poor.
Sam was the staff member who caused the poor experience. No care for what we wanted, no pleasantries, blunt. We made our objective clear and it really felt like he ignored this, didn’t care and kept trying to ‘sell’ us more even when we repeatedly declined (we were purely visiting to renew our broadband contract).
The price he finally gave us was £34~. We ended up leaving really frustrated, and instead went online where the process was reasonably easy and we got the best speed/capacity for around £19.
Whilst I appreciate some offers are only available online - he should have been transparent.
Really disappointed with his service, I can’t fault anyone else or the branch itself, but I’d refuse service from this staff member in future.
July 28, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hello Chloe,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
I'm glad you've got it sorted online however if you wish to discuss about your experience further, please reach out to us via LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Ipswich Tavern Street
Hey Niki,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ipswich Tavern Street
Hey Joel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
ben is really great and helpful :)…
ben is really great and helpful :) stayed after hours to make sure everything was sorted for us
July 18, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Robin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Saved lots of money
Very friendly and knowledgeable staff. Kamila resolved our issue in no time, advised on latest offers and promotions ( saved me lots of money). Would definitely recommend and use again in future.
July 18, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Luke,
Thanks for the lovely review and fantastic support for Kamila.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kamica was lovely friendly person,she…
Kamica was lovely friendly person,she did excellent job of setting up contract
Well pleased👍
July 17, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben in Ipswich...
Ben in Ipswich...
What an absolute super star ...helped me set my new phone up.
So helpful and friendly thank you Ben ...
July 4, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Sharon,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Today we had kamila help us buy a new…
Today we had Kamila help us buy a new phone. She was very helpful and advised us not to get a phone in a good condition but in a pristine condition. We got the phone we wanted for a great price. Kamila helped us with the cost and went out of her way to assist us. Great customer services would highly recommend Vodafone.
July 3, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Mrs Brown,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben was very kind and patient today and…
Ben was very kind and patient today and helped myself and my husband with our phone contracts. Thank you very much
June 23, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Hannah. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben has been extremely helpful and…
Ben has been extremely helpful and saved us money
June 19, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Marco. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben m
Ben , was very helpful in helping me upgrading my contract , a real credit to Vodafone.
June 12, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ipswich Tavern Street
Hey Wendy,
Thanks for the lovely review and fantastic support for Eveline.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Come in today to assist a client with…
Come in today to assist a client with changing over his phone contact. We were assisted by a lovely lady called eve who was absolutely fantastic. She was very thorough and explained how everything will work over the next few weeks.
We appreciate all the help we received !
May 19, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Shannon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ipswich Tavern Street
Hey Susan,
Thanks for the lovely review and fantastic support for Ben. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ipswich Tavern Street
Hey Paul,
It's wonderful to hear such positive feedback from you! We truly appreciate it.
Should you need any assistance, feel free to reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Because he was very good and patient…
Because he was very good and patient with me, and sorted my problems out, thank you Ben
May 5, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi there,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben was amazing service and helpful got…
Ben was amazing service and helpful got me up and running
May 5, 2025
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Patrick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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