Went into Ipswich shop to discuss SIM only plan and Broadband. We were helped by two members of staff who couldn't be more helpful and pleasant to deal with. Customer service and knowledge were excell... See more
Company replied
Location
Switch location25/27 Tavern St, IP1 3AD Ipswich, GB
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See what reviewers are saying
Superb customer service experience at Ipswich Vodafone Store Tavern St, from Ben and Cali. Went in store to sort a new phone/contract for my Grandad. Ben and Cali, two very friendly, extremely... See more
Company replied
As someone who has no clue your guys had me covered, Robert for helping me pick a phone and plan and Kurt setting my phone up, transferring it all from my very old phone, putting my screen protector... See more
Company replied
We were seen by Kurt who was extremely helpful and patient. I went with my Dad as he was getting lots of pop ups on his mobile and it was stressing him out. But Kurt was very good and even helped get... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ipswich Tavern Street
Written by the company
Contact info
25/27 Tavern St, IP1 3AD, Ipswich, United Kingdom
4.9
Excellent
184 reviews
Asks customers to review
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Great service
Rob was very helpful and explained everything in simple language.
November 26, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hello, Gill,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Rob was fantastic at helping my…
Rob was fantastic at helping my daughter after her phone had been stolen . Thank you 🙏
November 15, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Bryony,
Thank you for taking the time to review and sharing this feedback for Rob.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ben was a very knowledgeable member of…
Ben was a very knowledgeable member of staff. Dealt with our enquiry very quickly and efficiently. Very reassuring and focused on how to save me money on both my mobile contract and home phone and broadband.
October 16, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Lesley,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jay in the Ipswich shop was super…
Jay in the Ipswich shop was super friendly and efficient. He was fantastic at helping us as a family providing colouring for our boys and also managed to help other customers whilst helping us without delaying our experience. Thank you
October 13, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hello, Cath,
It's great to hear that you received a 5 star service from Jay! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jay was super helpful and friendly
Jay was super helpful and friendly. Answered all questions I asked and didn’t feel rushed.
October 6, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Clare. Thank you for your review for Jay. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Eve gave us excellent experience
The lady who advised us Eve, went above to help us out. She was extremely helpful and very patient with us.
September 22, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Angela, It's good to hear Eve went out of her way to make sure you got the best deal today.
Thanks, The Vodafone Social Media team
An hour to return a phone in store
Had tried to return a phone online, was told to return the phone at my local Vodafone store after several attempts and over an hour on the phone. Visited Vodafone Ipswich where I sat for over an hour whilst staff repeatedly failed to process the return. Although staff where helpful it's seems to be a theme when dealing Vodafone. Once contract expires I will be changing provider
September 21, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hey Gareth,
I'm sorry to hear that you have not had a great experience with returning your device. This is certainly not the kind of journey we want any of our customers to have.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Eveline has been extremely helpful and…
Eveline has been extremely helpful and vert patient with me.
September 16, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hello, John,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Eveline.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful team member helped answer…
Very helpful team member helped answer questions about my plan
September 16, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hello, Nicola,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ben was very helpful and got me a great…
Ben was very helpful and got me a great deal.
September 11, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hello, Emma,
It's great to hear about the positive experience which you've had with Ben. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Upgrade
Went into Vodafone shop Ipswich to upgrade phone. Had fantastic service from Jay and Kamila. Were very patient and listened to and answered all my questions. Both very helpful.
September 4, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi there,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Jay and Kamila in the Ipswich store.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Upgrade.
Visited Ipswich Vodafone shop to upgrade my phone and had excellent experience by a very helpful Jay and Kamila. A most pleasant visit.
September 4, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi David,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and you are happy with the new upgrade that Jay and Kamila provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Reply from Vodafone UK - Ipswich Tavern Street
Hi Jenny,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Amazing service in store
I went into a store as was having difficulties online. Ben could not have been any more helpful. Everything was done really quickly! Thank you so much for taking care of my query so quickly
July 23, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Vix,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ben was great and very patient and…
Ben was great and very patient and helpful
July 20, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi John. Thank you for your review for Ben. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I needed an upgrade to my phone
I needed an upgrade to my phone so went to the Vodafone store, initially just for a browse. I had done some research online but really needed practical advice. The member of staff who enquired about what I was looking for was so helpful and informative I was able to make a decision there and then, and purchased my new phone. He was extremely personable and made the whole process simple and straightforward.
He also asked me about my broadband provider and gave me some really useful advice and suggestions about the broadband service Vodafone provide, but on this occasion I have decided to stay with my current provider.
Having bought my previous phone online I would definitely recommend going into a store.
July 13, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Susan. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No 3G, no service.
Since Vodafone decided to turn off 3G their coverage is so poor that I can barely use it. Unfortunately, I have another year left with them but can assure you, that I will be leaving after 10 years. Coverage is shocking now.
July 11, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Kris,
We're sorry to hear you've been experiencing network issues, we completely understand how frustrating this can be. We'd love to help with this as we certainly wouldn't want to lose you as a customer.
To discuss things further, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Ipswich Tavern Street
Hi Rob. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Eve was very friendly and provided us…
Eve was very friendly and provided us both with a great service
June 22, 2024
Unprompted review
Reply from Vodafone UK - Ipswich Tavern Street
Hi Martin. Thank you for your review for Eve. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ipswich Tavern Street
Hi John,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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