Vodafone UK - Irvine Reviews 

297
TrustScore 5 out of 5

5.0

2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ Irvine, GB


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Rated 5 out of 5 stars

Alex was very helpful to myself and my mum in helping us get new phone deals. He gave us excellent advice and was very friendly and helpful. Excellent customer service.

Company replied

Rated 5 out of 5 stars

Truely fantastic experience with vodaphone shop irvine mall and as an x buisiness person very much appreciated in today shopping jim shields.the ladys name was heather.

Company replied

Rated 5 out of 5 stars

Nathan, Scott and team were welcoming, knowledgeable, earnest and respectful! They worked hard and kept us informed as they prepared my wife’s new iPhone 16 plus. This entire process is complex but it... See more

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  • 2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ, Irvine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

297 reviews

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5.0

All reviews

(297)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Andy was very supportive

Came to store to get a new phone. Fantastic service from Andy, nothing was a bother and also very helpful in the set up and claim for the chromebook

September 1, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor unbelievable service as usual

Taylor unbelievable service as usual, give that man a raise!!

August 23, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi there,

It's great to hear about your recent experience, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great package deal from Andy

Needed a new phone as my old one was playing up. Went to Irvine branch and spoke to Andy, who asked me about mynphone and my usage habits, and tool the time to ask about my broadband too.

And my managed to get me a package for not much more than I was already paying and set my new device up for me to use right away!

August 12, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Peter,

It's great to hear this feedback, thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Mel was fantastic!

Went to see about renewing my son's SIM only and spoke to Mel who was able to help sort me out with a new deal and a new plan.

Will be back to sort the rest of them out in the future!

August 12, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Andrew,

It's great to hear about your recent experience and feedback. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Kayleigh was very helpful and efficient…

Kayleigh was very helpful and efficient and polite and courteous. I felt she explained everything and couldn’t do enough to help.

August 6, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Caroline,

This is a great review for Kayleigh. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Andy didn't mess about. Great service and sales!

Came to Irvine store to enquire about roaming on PAYG. Spoke to Andy who shown me the difference between PAYG with roaming and paym with inclusive roaming. Now have a great plan with euro roaming for less than I was topping up!

August 1, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi James,

Thanks for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Andy was patient and helpful

Came to irvine to see wht my data had stopped working. Spoke to andy who che ked out my account and number and found that i had ran out of data. Andy sorted me out with a mifi box to get internet back

August 1, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Betty,

Thanks for your review and great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for new phone was helped by…

Came in for new phone was helped by kayleigh got exactly what I wanted explained everything great service

July 26, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Roy. Thank you for your review for Kayleigh. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the store and was helped with…

Visited the store and was helped with my upgrade and trade in by kayleigh she was polite and friendly would definitely recommend her to my friends and family

July 26, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Jace. Thank you for your review for Kayleigh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and very helpful

July 16, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi John,

Thanks for sharing this amazing feedback with us!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor was brilliant

Taylor was brilliant

July 3, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Gary,

Thank you for your review. If you need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Andy

I'm very happy and grateful for all the help received from Andy in the irvine store. He was very patient and understanding with my issue and helped me greatly. Thank you so much.

July 1, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Alison. Thank you for your review for Andy. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The customer advisor was very kind

The customer advisor was very kind, helpful, and a joy to be around. Very happy person. 😊

July 1, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Samantha. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from mel

Visit to the store to check out why my bill had changed. Great service from Mel and also helped swap my broadband too.

July 1, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Fiona. Thank you for your review for Mel. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Well informed salesman with best deal…

Well informed salesman with best deal reached for me

July 1, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Finlay. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the Irvine store today where…

Visited the Irvine store today where Melissa helped me transfer my data from my old phone to my new one. Quick and easy with no issues. Great service.

June 18, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Joyce,

Thank you for taking the time to review and sharing this feedback for Melissa.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor was brilliant today

Taylor was brilliant today

June 12, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi The Temers,

Thanks for taking your time to share this experience in store with Taylor.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Nathan at the Irvine store gave me…

Nathan at the Irvine store gave me great deal and talked me through everything great

June 9, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Robert,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kayleigh was so helpful with starting…

Kayleigh was so helpful with starting up my new phone,she's a star🙂

June 7, 2024
Unprompted review
Vodafone UK - Irvine logo

Reply from Vodafone UK - Irvine

Hi Kathleen,

Thanks for this great feedback, we're so happy you had a 5 star experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

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