Alex was very helpful to myself and my mum in helping us get new phone deals. He gave us excellent advice and was very friendly and helpful. Excellent customer service.
Company replied
2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ Irvine, GB
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Alex was very helpful to myself and my mum in helping us get new phone deals. He gave us excellent advice and was very friendly and helpful. Excellent customer service.
Company replied
Truely fantastic experience with vodaphone shop irvine mall and as an x buisiness person very much appreciated in today shopping jim shields.the ladys name was heather.
Company replied
Great and good help
Company replied
Nathan, Scott and team were welcoming, knowledgeable, earnest and respectful! They worked hard and kept us informed as they prepared my wife’s new iPhone 16 plus. This entire process is complex but it... See more
Company replied
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2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ, Irvine, United Kingdom
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Came to store to get a new phone. Fantastic service from Andy, nothing was a bother and also very helpful in the set up and claim for the chromebook

Reply from Vodafone UK - Irvine
Taylor unbelievable service as usual, give that man a raise!!

Reply from Vodafone UK - Irvine
Needed a new phone as my old one was playing up. Went to Irvine branch and spoke to Andy, who asked me about mynphone and my usage habits, and tool the time to ask about my broadband too.
And my managed to get me a package for not much more than I was already paying and set my new device up for me to use right away!

Reply from Vodafone UK - Irvine
Went to see about renewing my son's SIM only and spoke to Mel who was able to help sort me out with a new deal and a new plan.
Will be back to sort the rest of them out in the future!

Reply from Vodafone UK - Irvine
Kayleigh was very helpful and efficient and polite and courteous. I felt she explained everything and couldn’t do enough to help.

Reply from Vodafone UK - Irvine
Came to Irvine store to enquire about roaming on PAYG. Spoke to Andy who shown me the difference between PAYG with roaming and paym with inclusive roaming. Now have a great plan with euro roaming for less than I was topping up!

Reply from Vodafone UK - Irvine
Came to irvine to see wht my data had stopped working. Spoke to andy who che ked out my account and number and found that i had ran out of data. Andy sorted me out with a mifi box to get internet back

Reply from Vodafone UK - Irvine
Came in for new phone was helped by kayleigh got exactly what I wanted explained everything great service

Reply from Vodafone UK - Irvine
Visited the store and was helped with my upgrade and trade in by kayleigh she was polite and friendly would definitely recommend her to my friends and family

Reply from Vodafone UK - Irvine

Reply from Vodafone UK - Irvine
I'm very happy and grateful for all the help received from Andy in the irvine store. He was very patient and understanding with my issue and helped me greatly. Thank you so much.

Reply from Vodafone UK - Irvine
The customer advisor was very kind, helpful, and a joy to be around. Very happy person. 😊

Reply from Vodafone UK - Irvine
Visit to the store to check out why my bill had changed. Great service from Mel and also helped swap my broadband too.

Reply from Vodafone UK - Irvine
Well informed salesman with best deal reached for me

Reply from Vodafone UK - Irvine
Visited the Irvine store today where Melissa helped me transfer my data from my old phone to my new one. Quick and easy with no issues. Great service.

Reply from Vodafone UK - Irvine

Reply from Vodafone UK - Irvine
Nathan at the Irvine store gave me great deal and talked me through everything great

Reply from Vodafone UK - Irvine
Kayleigh was so helpful with starting up my new phone,she's a star🙂

Reply from Vodafone UK - Irvine
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