Vodafone UK - Keighley Reviews 

185
TrustScore 5 out of 5

4.9

26 Cooke Lane, BD21 3PF Keighley, GB


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Rated 5 out of 5 stars

Aaqib was very helpful, and helped us with upgrading our broadband. Any questions we had he was able to answer or point us in the right direction. The only downside to visiting a vodafone store is how... See more

Company replied

Rated 5 out of 5 stars

Haris and Ali were brilliant. They took the time to look at my mobile and broadband costs and managed to save me a significant amount by switching to Vodafone. Clear advice, no pressure, and genuinely... See more

Company replied

Rated 5 out of 5 stars

I always get my mobile telephones from the Keighley Vodafone shop; the staff there are so helpful and seem to have infinite patience. Recently I briefly lost my mobile and called into the shop and was... See more

Company replied

Rated 5 out of 5 stars

Aaqib was very helpful found me the right phone and also helped me transfer all of my data from my old phone to the new one. He also offered to help ne set up my tablet

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Keighley

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 26 Cooke Lane, BD21 3PF, Keighley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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4-star
3-star
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1-star

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4.9

All reviews

(185)

39,970 reviews in the last 12 months

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Rated 5 out of 5 stars

Vodafone Keighley

Waj. Really helpful and patient. Helped me get a great deal. Staff were great.

May 30, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Brett,

It's great to hear about your recent experience and feedback. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Leon @ the keighley store

Leon @ the keighley store was quick and helpful and easily enabled my 5G service again for me after it stopped working.

May 22, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi George,

It's great to hear your connections back. Thanks for your review for Leon. We appreciate your support.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Was served by a very handsome Leon

Was served by a very handsome Leon, did a fantastic job with my iPhone upgrade! Charming experience all round.

May 17, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi there,

It's great to hear about your recent experience. Thank you for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very good and informative service from…

Very good and informative service from Ali at Keighley

May 16, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Harriet!

Thanks for the great feedback! If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Leon very helpful

May 16, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Susan,

Thanks for your review for Leon. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Ali was knowledgeable

Ali was knowledgeable, nice and friendly. He explains things fully. He made a difficult experience easy

Thank you Ali! :)

April 18, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Guy, thanks for your awesome feedback for Ali.
All the best, The Vodafone Social Media team

Rated 5 out of 5 stars

Great customer service managed to sort…

Great customer service managed to sort me out quick and efficient.

April 17, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Bob,

Thanks for taking your time to leave this review for our Keighley store.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Vodafone visit

Ali the little diamond in the Vodafone store spent forever and a day trying to sort my phone out but it was not meant to be. The customer service was sensational and even though I didn’t get the outcome I wanted it was a pleasant experience overall. Both Ali and his colleague are fab at their jobs and deserve a raise :D

April 14, 2024
Unprompted review
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Reply from Vodafone UK - Keighley

Hey Tonie,

Thanks for this great feedback! We're so happy you had such a fantastic experience in store and mananged to have a great service despite not getting the outcome you wanted.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ali really friendly and helpful very…

Ali really friendly and helpful very informative

April 6, 2024
Unprompted review
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Reply from Vodafone UK - Keighley

Hi Pamela,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Leon very helpful

March 8, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Imrich,

It's great to hear your feedback for Leon, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I was very impressed by the customer…

I was very impressed by the customer service that was provided by Ali at the keighley store and would definitely reccomend to everyone

March 6, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Bilal,

This is a great review for Ali. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service from Waj

Great service from Waj
Friendly professional and very helpful

February 6, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Jack,

Thank you for your review, and feedback for Waj.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ali was a great help

Ali was a great help! Organised my new contract and also saved money with my other lines. Thank you!

February 1, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Gaby,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service by waj

January 1, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Sabina,

Thanks for taking your time to leave this review for Waj.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Ali was percent and profession

Ali was percent and profession. I’m am happy

January 5, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Catherine. Thank you for your review for Ali. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a fantastic experience at Vodafone…

Had a fantastic experience at Vodafone in keighley, Leon was fantastic and he couldn't do enough for us!!! Excellent

January 5, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Peter,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into Keighley shop today and…

Went into Keighley shop today and received fantastic service from Leon. Would highly recommend him to anyone.
10 stars!!!! Could not do enough for us.

January 5, 2024
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Janette,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Seen Leon in last three weeks twice and…

Seen Leon in last three weeks twice and he's sorted out my problems, very helpful

December 15, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Susan,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali has been very helpful

Ali has been very helpful, polite & funny

December 13, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Sharon,

Thanks for the lovely review and fantastic support for Ali.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

waj gave amazing customer service

November 24, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Iveta,

Thanks for the lovely review and fantastic support for Waj.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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