Vodafone UK - Keighley Reviews 

185
TrustScore 5 out of 5

4.9

26 Cooke Lane, BD21 3PF Keighley, GB


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Rated 5 out of 5 stars

Aaqib was very helpful, and helped us with upgrading our broadband. Any questions we had he was able to answer or point us in the right direction. The only downside to visiting a vodafone store is how... See more

Company replied

Rated 5 out of 5 stars

Haris and Ali were brilliant. They took the time to look at my mobile and broadband costs and managed to save me a significant amount by switching to Vodafone. Clear advice, no pressure, and genuinely... See more

Company replied

Rated 5 out of 5 stars

I always get my mobile telephones from the Keighley Vodafone shop; the staff there are so helpful and seem to have infinite patience. Recently I briefly lost my mobile and called into the shop and was... See more

Company replied

Rated 5 out of 5 stars

Aaqib was very helpful found me the right phone and also helped me transfer all of my data from my old phone to the new one. He also offered to help ne set up my tablet

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Keighley

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 26 Cooke Lane, BD21 3PF, Keighley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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4-star
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2-star
1-star

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4.9

All reviews

(185)

40,120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer from Ali

November 14, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Linda,
Thanks for the brilliant feedback for Ali! It's really appreciated.
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali provided excellent service and…

Ali provided excellent service and advise

November 8, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

I was struggling having had a phone stolen and Ali put my mind at ease provided me with all of my available options and got me sorted with. New phone. He took the time which I was very grateful for. Thank you!

November 6, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Nichola,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali helped me in-store with a upgrade

Ali helped me in-store with a upgrade. He was very knowledgeable and helpful and found the best deal that suited me. Would 100percent recommend the Keighley vodaphone. Really helpful and friendly staff. Thanks again to Ali who made the whole experience stress-free.

November 6, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Ann Marie,
Thanks for taking the time to write such a great review! We're delighted that Ali was able to help you get the right deal for you. If you ever need further help, please pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, explained everything as they went along

October 19, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Cath. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

You only time you problem sorted find out how good the…

You only time you find out how good the customer service is is when you have a problem. At keighley Vodaphone the manager Ali was absolutely brilliant, sorted a setup issue out for me , he couldn’t have been more helpful. Would definitely recommend 👍

October 15, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Charlie. Thank you for your review for Ali. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Waj was very helpful and worked…

Waj was very helpful and worked everything out very professionally, thank you

September 25, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly helpful staff sorted our issue…

Leon was very friendly and helpful sorted our issue quick and efficiently great customer service

September 15, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Delores, thanks for your lovely feedback for Leon. It's always great to see when one of our team are able to help.
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Ali - Keighley branch

Ali, great experience and got me great deal. Very happy with my purchase and customer service

September 6, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hiya, Josh. It's lovely see you had great experience with Ali! Thanks for letting us know.
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali was fabulous and patient

Ali was fabulous and patient. He has really helped us out getting new sim deals and tablets.
Couldn't have done any more for us.
Thank you Ali

September 4, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Jorgee,

Great to hear Ali has be able to help you! Thanks for sharing this, and taking the time to review.

If you ever require help, pop us over a message on via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Sharon was very helpful and professional

Sharon was very helpful in getting me a new phone and explaining in more detail about my mobile contract, as well as keeping up a positive and professional conversation while providing an excellent service.

August 26, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Michael,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service

Superb service, many thanks Alex

August 25, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi David. Thank you for your review for Alex. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, never have any trouble when I come in, friendly staff, always helpful

August 19, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Pamela,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Polite staff very knowledgable about…

Polite staff very knowledgable about products

August 19, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Philip,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for for assistance in what to…

Came in for for assistance in what to do with my sky deal. Lady in the store name Sharon saved me a lot of money no pressure put on to make a decision left to think it over came back in store an spoke to waj an who sorted everything out excellent customer service an saved me a lot of money!

July 14, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hey Pauline,

Thanks for the lovely review and fantastic support for Sharon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite and quick service

July 7, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Daisy. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

July 5, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Lee,

Thanks for sharing your feedback for our Keighley store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Always have had a great service when I…

Always have had a great service when I come Ito the shop

June 29, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Marilyn,

Thanks for your lovely review for our Keighley store. We appreciate your support.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Helpful and lovely with my children

June 2, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Amy. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please come and chat to us over on:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Leon who served me was really good and…

Leon who served me was really good and really helpful, for someone whose not tech savey made me feel as ease

June 2, 2023
Unprompted review
Vodafone UK - Keighley logo

Reply from Vodafone UK - Keighley

Hi Irene. Thank you for your review for Leon. It's always lovely to read such great feedback. If you ever need anything, please come and chat to us over on:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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