Our family has been coming to Drew for our phones and communications advice for years. He has supported our kids to make sensible choices for their phone functions from first phones when they started... See more
Company replied
19/21 Gold Street, NN16 8JA Kettering, GB
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Our family has been coming to Drew for our phones and communications advice for years. He has supported our kids to make sensible choices for their phone functions from first phones when they started... See more
Company replied
Drew was amazing, we were looked after and were given the best deals instantly. All in a matter of 15 minutes we were in and out. Recommend drew tremendously.
Company replied
I was very happy with the lovely lady called rupali who helped with my broken phone and explained clearly what my options were so very happy with my experience and she did not pay me to say this x
Company replied
Drew is always proactive in his approach to all customers, friendly and ALWAYS polite with his smile and can do attitude. Approachable and will go to any lengths to allow customers to leave with a br... See more
Company replied
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19/21 Gold Street, NN16 8JA, Kettering, United Kingdom
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I have been with Vodafone for some considerable time. Once again we was served by Drew and could not praise him enough on his knowledge and assistance was brilliant.

Reply from Vodafone UK - Kettering
Drew has been amazing and always looks after me and my account with Vodafone, I have just upgraded my WiFi and his saved me money and got faster speeds

Reply from Vodafone UK - Kettering
Excellent service from Drew, explained everything in detail. Very happy with service

Reply from Vodafone UK - Kettering
Drew has looked after me and all my phone for many years. You rarely find anybody who still offere excellent good old fashioned customer service and he clearly enjoys helping people. He's s top man and absolute credit to the kettering store.

Reply from Vodafone UK - Kettering
Rupali has been clear and well informed

Reply from Vodafone UK - Kettering
Saniya was Very helpful and polite. Sorted my device and sim plan quickly and efficiently. And was very apologetic for the wait.

Reply from Vodafone UK - Kettering

Reply from Vodafone UK - Kettering
I was served by Drew today he is very nice knowledgeable and polite a credit to the team

Reply from Vodafone UK - Kettering

Reply from Vodafone UK - Kettering
Very pleasant efficient assistant Rupali

Reply from Vodafone UK - Kettering
Saniya and Ed are just awesome best! 200 percent for the customer service! Saniya is an asset to Vodafone Vodafone should realise that!!!

Reply from Vodafone UK - Kettering
Saniya was very helpful and got me a great new deal
Thanks to Saniya

Reply from Vodafone UK - Kettering
Straightforward process to upgrade and discuss options. Appreciated being able to talk it through with Saniya.

Reply from Vodafone UK - Kettering
We have been served by Drew for nearly for the past four years. His in-depth knowledge of Vodafone and the services it provides is exemplary. The service is always provided with a smile and explained to persons like me with limited knowledge of technology in an idiot proof way. Furthermore he spends time with his customers to answer all the questions we have.

Reply from Vodafone UK - Kettering
Drew ( Kettering branch) was brilliant. He knew his stuff! Explained everything really well. Very helpful very polite.

Reply from Vodafone UK - Kettering
Saniya was ultra helpful. Sorted my plan for a trip I’m making tomorrow and reviewed my broadband to get me a deal that worked for me in line with the changes I’d made to my mobile plan so no overall cost increase

Reply from Vodafone UK - Kettering
Fantastic customer service and gave me personalised advice to make sure I had the right products to meet my needs. Saniya and her colleagues were great.

Reply from Vodafone UK - Kettering
Saniya wry kind and very helpful and polite

Reply from Vodafone UK - Kettering
Drew was very helpful, explained everything highly recommend

Reply from Vodafone UK - Kettering
Drew has been so helpful and i wouldnt go to anyone else in store, would highly recommended him to everyone

Reply from Vodafone UK - Kettering
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