Vodafone UK - Kettering Reviews 

547
TrustScore 5 out of 5

5.0

19/21 Gold Street, NN16 8JA Kettering, GB


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Rated 5 out of 5 stars

Our family has been coming to Drew for our phones and communications advice for years. He has supported our kids to make sensible choices for their phone functions from first phones when they started... See more

Company replied

Rated 5 out of 5 stars

Drew was amazing, we were looked after and were given the best deals instantly. All in a matter of 15 minutes we were in and out. Recommend drew tremendously.

Company replied

Rated 5 out of 5 stars

I was very happy with the lovely lady called rupali who helped with my broken phone and explained clearly what my options were so very happy with my experience and she did not pay me to say this x

Company replied

Rated 5 out of 5 stars

Drew is always proactive in his approach to all customers, friendly and ALWAYS polite with his smile and can do attitude. Approachable and will go to any lengths to allow customers to leave with a br... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Kettering

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 19/21 Gold Street, NN16 8JA, Kettering, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

547 reviews

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5.0

All reviews

(547)

40,642 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been with Vodafone for some…

I have been with Vodafone for some considerable time. Once again we was served by Drew and could not praise him enough on his knowledge and assistance was brilliant.

January 24, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Drew has been amazing and always looks…

Drew has been amazing and always looks after me and my account with Vodafone, I have just upgraded my WiFi and his saved me money and got faster speeds

January 23, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Drew

Excellent service from Drew, explained everything in detail. Very happy with service

January 23, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Rachel,

Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Drew has looked after me and all my…

Drew has looked after me and all my phone for many years. You rarely find anybody who still offere excellent good old fashioned customer service and he clearly enjoys helping people. He's s top man and absolute credit to the kettering store.

January 23, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Rodney,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Drew.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rupali has been clear and well informed

Rupali has been clear and well informed

January 22, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Martin, ​

Thanks for the lovely review and fantastic support for Rupali. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya was Very helpful and polite

Saniya was Very helpful and polite. Sorted my device and sim plan quickly and efficiently. And was very apologetic for the wait.

January 22, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Jennifer,

Thanks for the lovely review and fantastic support for Saniya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya

Saniya
Excellent service for myself and my wife.

January 22, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey David, ​

Thanks for the lovely review and fantastic support for Saniya. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by Drew today he is very…

I was served by Drew today he is very nice knowledgeable and polite a credit to the team

January 21, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Christine,

Thanks for the lovely review and fantastic support for Drew.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Drew is amazing and so helpful

Drew is amazing and so helpful

January 21, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Mark,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleasant efficient assistant…

Very pleasant efficient assistant Rupali

January 20, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Heather,

Thanks for the lovely review and fantastic support for Rupali.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya and Ed are just awesome best

Saniya and Ed are just awesome best! 200 percent for the customer service! Saniya is an asset to Vodafone Vodafone should realise that!!!

January 19, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Jane,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya was very helpful and got me a…

Saniya was very helpful and got me a great new deal

Thanks to Saniya

January 19, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hi Kev,

Thank you so much for your wonderful review and the amazing support you’ve shown for Saniya —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Straightforward process to upgrade and…

Straightforward process to upgrade and discuss options. Appreciated being able to talk it through with Saniya.

January 18, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Gareth,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We have been served by Drew for nearly …

We have been served by Drew for nearly for the past four years. His in-depth knowledge of Vodafone and the services it provides is exemplary. The service is always provided with a smile and explained to persons like me with limited knowledge of technology in an idiot proof way. Furthermore he spends time with his customers to answer all the questions we have.

January 17, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Shantha,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Drew ( Kettering branch) was brilliant

Drew ( Kettering branch) was brilliant. He knew his stuff! Explained everything really well. Very helpful very polite.

January 17, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Dipti,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya was ultra helpful

Saniya was ultra helpful. Sorted my plan for a trip I’m making tomorrow and reviewed my broadband to get me a deal that worked for me in line with the changes I’d made to my mobile plan so no overall cost increase

January 17, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Robert,

Thanks for the lovely review and fantastic support for Saniya.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service and gave me personalised advice to make sure I had the right products to meet my needs. Saniya and her colleagues were great.

January 15, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saniya wry kind and very helpful and…

Saniya wry kind and very helpful and polite

January 15, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Patrick,

Thanks for the lovely review and fantastic support for Saniya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Drew was brilliant explaining everything

Drew was very helpful, explained everything highly recommend

January 15, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey Alan,

Thanks for the lovely review and fantastic support for Drew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Drew has been so helpful and i wouldnt…

Drew has been so helpful and i wouldnt go to anyone else in store, would highly recommended him to everyone

January 14, 2026
Unprompted review
Vodafone UK - Kettering logo

Reply from Vodafone UK - Kettering

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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