First of all, I would like to show my appreciation for today’s service. Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an ou... See more
Company replied
Location
Switch location156 High Road,Kilburn, NW6 4JD London, GB
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See what reviewers are saying
Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... See more
Company replied
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... See more
Company replied
I visited the Vodafone store to renew my contract and discuss options. Zane, the gentleman who served me, was excellent. He was knowledgeable, spoke at the right speed and communicated clearly. He w... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kilburn
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
156 High Road,Kilburn, NW6 4JD, London, United Kingdom
4.9
Excellent
184 reviews
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This company invites their customers to review, whether positive or negative
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Patrick was amazing
10/10 experience with Patrick today. I really appreciate everything he has done for me and deserves a pay rise from vodafone
August 23, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Bartley,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had an EXCELLENT customer service by…
Had an EXCELLENT customer service by Patrick in the Kilburn branch!
No automated service can replace a in person service!
Thank you Patrick again
August 23, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi CKO,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nisarg (Kilburn High Road Branch)
Nisarg (Kilburn High Road Branch)
Helped me twice already this month.
From activating one sim for my Mum and requesting a new sim for my husband (phone was stolen last night)
He was very helpful, friendly and professional.
Happy to help us always.
August 17, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Chez,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent friendly professional service
Nisarg is very patient, friendly, professional and efficient. He helped me solve an issue with changing from PAYG to Pay Monthly plan.
Strongly recommend his service and a credit to Vodafone!
August 7, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Chowanyau,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service from Dina
Great customer service from Dina, amazing help
August 3, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Thanks for your feedback Reza, it's great to see Dina offered such a good service today 😊
All the best, The Vodafone Social Media Team
10/10 experience
Very helpful and excellent and appreciate everything Patrick has done for me
July 26, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Marva,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Very friendly staff
Very friendly staff, very knowledgeable and helpful
July 25, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi James,
It's great to hear about your recent experience and feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Way better experience then O2
I came into store to get a new phone as my phone was stolen and my previous experience with O2 was appalling. Even though I'd been with O2 for 12 years, the one interaction with Patrick showed I should have been with Vodafone from the begining.
Thank you Patrick and the rest of the Kilburn team for their support today.
July 19, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hey ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kilburn
Hey, Thanks for your fab feedback for Shanice!
All the best, The Vodafone Social Media Team
My experience was lovely the customer service was great I been with Vodafone for 15 years and I will leave you guys thanks for your college Patrick
My experience was lovely the customer service was great I been with Vodafone for 15 years and I will leave you guys thanks for your colleague Patrick
July 10, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Yanya, Thanks for your feedback. If there's ever anything we can help with, we're just a message away 😊
All the best, The Vodafone Social Media Team
Patrick was extremely helpful
Patrick was extremely helpful, and got it working!
Thank you so very much
July 8, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hey SallyS,
Thanks for letting us know what an amazing job Patrick did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Nisarg was very helpful.
July 6, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hello, Payman,
It's lovely to hear you had a positive experience with Nisarg, and we appreciate you leaving feedback.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Great solutions and more...
A solution was found to all of my requests. Resolved my broadband emergency and left with a new phone, all whilst reducing my overall bills.
July 5, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi,
Thanks for leaving a review on your recent experience. We're glad to hear that all your queries were resolved.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
I came in to the store as I’d lost my…
I came in to the store as I’d lost my phone and was met by Patrick and Dina. Patrick was helpful in letting me know I could upgrade but as Dina approached the table she made some snide remarks had a mean attitude and was not helpful at all. Patrick handed me over to her to help another customer even though I’d arrived first. Clearly distressed from losing my phone, I would have appreciated speaking to someone with a little more patience, kindness and overall welcoming demeanour.
I was given a new plan but not showed how the new plan would work or that Vodafone could takes payments differently than what I’m used to or even read the new terms and conditions. Even when I signed the screen wasn’t shown to me or anything to keep me in the loop.
Thank you to the Vodafone team who helped me when I came in a couple days later but I will definitely not my experience with Dina was hardly pleasant.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Dominique,
Thank you for reviewing. It's disappointing to hear about this recent experience and how you've been left feeling, this isn't what we want for our customers.
We're sorry to hear this. If you have unresolved concerns, questions or additional feedback, feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Best and smily customer service.
Such a wonderful experience - Shanice was so professional and friendly and made the experience so much more enjoyable. The best customer service I have received in a Vodafone!
June 28, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Emma, thank you for your support and lovely feedback for Shanice
Thanks again, The Vodafone Social Media Team
NISARG WAS VERY HELPFUL AND PATIENT.
NISARG WAS VERY HELPFUL AND PATIENT.
June 14, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Donald,
We love to hear it! Thanks for the review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Yeah it was amazing and the stuff there…
Yeah it was amazing and the stuff there more friendly and respectful and they explain to u with small details. So tnx for that experience. Specially someone she's name Sara.
June 1, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Yamin,
Thank you for the 5 stars! We're delighted you had such a positive experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Upgraded my contract with dina
Upgraded my contract with dina, she was excellent help!! Definitely will cvisit again!! Great experience
May 28, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hey there,
Thanks for this great feedback regarding Dina! Enjoy your new phone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Nisarg helped me get my new device and…
Nisarg helped me get my new device and contract, his service was excellent, I’m very satisfied!
April 27, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Although the wait was long the staff…
Although the wait was long the staff were friendly and helpful. The issue was resolved.
April 21, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Abdullahi,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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