First of all, I would like to show my appreciation for today’s service. Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an ou... See more
Company replied
Location
Switch location156 High Road,Kilburn, NW6 4JD London, GB
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See what reviewers are saying
Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... See more
Company replied
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... See more
Company replied
I visited the Vodafone store to renew my contract and discuss options. Zane, the gentleman who served me, was excellent. He was knowledgeable, spoke at the right speed and communicated clearly. He w... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kilburn
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
156 High Road,Kilburn, NW6 4JD, London, United Kingdom
4.9
Excellent
184 reviews
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Patrick is an asset to Vodafone
Patrick was incredibly knowledgeable, helpful, polite and generally wonderful. What an asset to the Kilburn store amd Vodafone generally he is. He helped me navigate setting my son up with his own phone and connecting it to mine and was so patient and kind. He deserves a bonus!!
February 15, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Judy,
Thanks for your review for Patrick. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very good experience
Very good experience, very happy with my product and service from Srija.
January 25, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Dexter,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great costumer service
Srija was so kind and helpful and answered my many questions in order to find the best plan for my needs!
January 15, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Celia,
Thank you for your review for Srija. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Srija at Kilburn High Road helped me to switch my SIM into eSIM when I got stuck doing it myself. She also helped me to put another physical SIM into my phone and further named the numbers so that I can easily identify them. Thank you Srija for your kindness and patience. You are so great.
January 14, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Mary,
This is lovely feedback for Srija. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Absolutely great service
Absolutely service. Extremely polite, professional and patient (I have no idea about telephones!). Thanks to everyone but n particular Nisary. Amazing!
January 11, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Patrick is amazing and he is the best
I can't tell you how happy I am with Patrick at Vodafone Kilburn. He is the best advisor they have and I know I'm always in good hands when I come to him.
Vodafone please give him a payrise as he deserves it.
January 3, 2025
Unprompted review
Reply from Vodafone UK - Kilburn
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Amazing customer service
Amazing customer service, Ms.Srija at kilburn branch at Vodaphone .thank tiu so much and have a lovely and wonderful New year 😀
December 28, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hello, Jamal,
It's great to hear about the positive experience which you had with Srija. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A very satisfied customer
I am a Vodafone customer for many years and I have never been disappointed by their services. But my recent visit to their office in Kilburn High Street stands out due to Patrick one of the advisers there. His dedication to his work is outstanding. He is highly professional, very eloquent in his opinions, he is helpful, very kind and extremely patient. Patrick is a credit to your company!
Please kindly convey my gratitude to him
December 11, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Stephania,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Srija was very helpful and…
Srija was very helpful and professional, 5 star service
December 10, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Antonio. We appreciate your five star review! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Patrick and Ghazala were amazing help…
Patrick and Ghazala were amazing help and helped me get a phone
December 7, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Hussein,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Srija is a very kind woman and she gave…
Srija is a very kind woman and she gave us the best deal and aboud was very helpful he hleped us when we needed to because sometimes we don’t understand he tells us because we speak the same language.
November 30, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Kamel,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Amazing service
Amazing service. Patrick was kind and helped me a lot with what I needed.
Highly recommended this store.
November 27, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Giovanni,
This is lovely feedback for Patrick. Thanks for taking your time to share this experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Kilburn Vodafone are fantastic
Kilburn Vodafone are fantastic. They are always so helpful in the shop. I went in to buy a new phone and left very happily. It's a pleasure to visit the store.
November 16, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Antoinette,
Thank you for taking the time to leave us a 5 star review! We're glad you to hear you are happy with the new phone and the service level you received.
Thanks,
The Vodafone Social Media Team
Very knowledgeable
Very knowledgeable, friendly, and easy to deal with
October 12, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Thomas,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
Thanks,
The Vodafone Social Media Team
Nisarg was best in providing all…
Nisarg was best in providing all information for broadband including the installation
October 11, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Nilesh. Thank you for your review for Nisarg. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My go-to Vodafone store
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Aboud was in charge and handling everything well, working on two computers for two different customers, while giving verbal assistance to a coworker with a third, quite difficult client, all the while maintaining good humor. He handles everything with ease, efficiency, acumen, and civility. How he manages, I don't know. But he deserves a big pay rise. Aboud is brilliant.
September 19, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Marion,
This is lovely feedback for Aboud. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great experience
Great experience! Patrick on kilburn high street was super helpful and fixed our issue super quick!
October 2, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Maura,
Thanks for your review for Patrick. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I'm very happy with excellent job that…
I'm very happy with excellent job that Patrick do for me thank you very much, he is the best advisor has
September 29, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hello, Abdo,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Manageress Shanice
Shanice the sales advisor should be a manageress. Absolutely professional on her job.
September 12, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Mr Sheen,
Thanks for your 5-star review for and kind words for Shanice. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Excellent service at Kilburn Vodafone
Patrick at the Kilburn store was absolutely amazing today. I came in with my sister who has learning difficulties. We needed quite a bit done, but he was extremely patient and caring. He explained everything and made her feel special, while dealing with lots of her questions. He's a credit to Vodafone.
September 12, 2024
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Fiona,
These are lovely kind words of feedback for Patrick. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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