First of all, I would like to show my appreciation for today’s service. Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an ou... See more
Company replied
Location
Switch location156 High Road,Kilburn, NW6 4JD London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... See more
Company replied
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... See more
Company replied
I visited the Vodafone store to renew my contract and discuss options. Zane, the gentleman who served me, was excellent. He was knowledgeable, spoke at the right speed and communicated clearly. He w... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kilburn
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
156 High Road,Kilburn, NW6 4JD, London, United Kingdom
4.9
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Kilburn
Thanks for the brilliant feedback, Vito! - Vodafone Social Media Team
Sara was brilliant
Sara was brilliant, really welcoming, very helpful and patient. She explained my contract and what I was getting. Seh went through each potential model, to review what was most suitable and cost effect.
October 10, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Segun,
Thanks for the great feedback for Sara. It's really appreciated.
Thanks again, Vodafone Social Media Team
Great staff
Great staff, good professional service all round. Many thanks
October 2, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Alan,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kilburn
Hey Vishal,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Fantastic job
September 21, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Abbas,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kilburn High Road (retail) I got a…
Kilburn High Road (retail) I got a really amazing customer service provided by Onur and Zarah. I got my iPhone 15pro thanks for everything
September 17, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Fernanda,
We're pleased to hear about your recent store experience! It's great Onur and Zarah we're able to help. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I was so satisfied by coming to this…
I was so satisfied by coming to this shop! served me a guy with friendly and professional service, very good
September 14, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Ali
Thanks for reviewing your recent store experience. We're pleased to hear how our team was able to provide such great service.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
It's unbelievable service I got from…
It's unbelievable service I got from Vodafone shop and I hope they will
Continue supporting their customers like that forever. I love them
September 5, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hey Abel,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I had excellent and courteous service…
I had excellent and courteous service from all the team at Kilburn High Road. I was obtaining a new phone on contract. I said I was 74, and they were very patient and helped with everything. Their technical help cost me an extra £25, but considering all that they did it was well worth the money.
Very good service.
August 16, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kilburn
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kilburn store great
Great experience from my home store Kilburn they fix everything
August 7, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Nora,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Kilburn
Hey Matheus,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Store is better than phone call
The guys in Kilburn were great considering how the guys on the phone had given the worst service ever. The manager was amazing
August 5, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hey there,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
They helped me a lot with my problem with Vodafone
August 3, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Amazing and very very helpful and…
Amazing and very very helpful and professionals people thank you
July 31, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Indrit,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Kilburn
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service
July 31, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
I spent a long time with the assistant…
I spent a long time with the assistant on deciding on a plan. However she forgot to till me it was a two year plan! When I got home and read the contract online I realised it was for two years. I tried to call vodaphone but since the number was not transferred they couldn’t help I went to the stone the next day and they told me I had to wait for the transfer! Then the following day I when back to the store and was told by the same assistant that they had to cancel the contract and redo a new one! Which would mean I would lose my number! This is a work number and phone. When i complained the one of the other assistants told her to speak to the Manager. Who then authored the “Like for Like”. I am told this is now done. Unbelievable! Since the assistant insists she told me two years! How is that even possible! Really bad service
July 29, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi there,
I do apologise for the recent experience you've had when taking out a new plan, this certainly isn't the experience we want to provide. If you still require any help reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY where we will be happy to help further.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Kilburn
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Dealt with my request quickly and…
Dealt with my request quickly and efficiently and offered good advice.
July 11, 2023
Unprompted review
Reply from Vodafone UK - Kilburn
Hi Anouk. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.