Came to store with device issues. Andrew checked it all out and found the issue and corrected the problem. He also gave information on how to troubleshoot broadband at home
Company replied
Location
Switch location93 King Street, KA1 1QD Kilmarnock, GB
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See what reviewers are saying
Special thankyou to Mel, who was extremely helpful after my mum had a bad experience at Vodafone Silverburn. Changed my mums sim only contract option for a new phone + sim deal, great product knowled... See more
Company replied
I was in the store last week and while I was being served by Alex (separate good review!), Craig was serving another customer who was being extremely rude, abrasive, and often sarcastic in his respons... See more
Company replied
Nathan was very polite and efficient. Easy to talk with and explained everything so that I could easily understand it. All in all a pleasant experience
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kilmarnock
Written by the company
Contact info
93 King Street, KA1 1QD, Kilmarnock, United Kingdom
4.9
Excellent
211 reviews
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This company invites their customers to review, whether positive or negative
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Thanks to Alex for his polite service…
Thanks to Alex for his polite service provided.
December 6, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Hugo,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Chloe was fantastic couldnt of been…
Chloe was fantastic couldnt of been better
December 6, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey William,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing Fab Service!
Fab Service! Couldn't ask for a better service! Been a loyal customer for a very long time now and wouldnt go anywhere else! Thank you so much for all your help! 5 stars! 🌟🌟🌟🌟🌟! With Craig
November 28, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Nikki,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience, 1st class knowledge and service
I had the pleasure of meeting Craig who was very knowledgable and helped me find the right deal that fit my requirements. Really quick and easy, great experience.!
November 22, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey James,
Thanks for the lovely review and fantastic support for Craig.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
Went into Kilmarnock today and served by Craig. He was very helpful and I ended up upgrading both phones instead of getting a sim only contract. Very polite and professional.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Alex was really helpful and…
Alex was really helpful and knowledgeable…arranged my new phone and contract with great deal.
November 13, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very helpful and great information
Very helpful and great information from Alex 5 star service
November 11, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi. We appreciate your review and are happy to hear that you found the service helpful and the information great. Thank you for your feedback. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Chloe is very pleasant great customer…
Chloe is very pleasant great customer communication very good knows her job well as an employer you should be proud to have her as an employee
November 11, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi. We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review; it's great to hear about the positive experience. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Chole and Craig gave us great help and…
Chole and Craig gave us great help and with our upgrades and broadband thanks guys
November 8, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi. We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that you had a great experience with your upgrades and broadband. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff was brilliant
Staff was brilliant Alex was great thanks again
November 5, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Came in and Alex helped by giving me…
Came in and Alex helped by giving me information on saving money with my existing broadband.
October 29, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Alex was great
Alex was great, got me set up with my new broadband with quick installation
October 23, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great guy very easy to understand great crack
Alex was a Great guy very easy to understand
October 17, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Glen. Thank you for your review for Alex. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good and helpful Alex was a good…
Very good and helpful Alex was a good help
October 15, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Chloe (think she was manager) at…
Chloe (think she was manager) at Kilmarnock store helped me sort out my sim problems and also explained it to me in a way I could understand.
Took her time was very polite and treated me with so much respect even though I had no clue at first about anything. Was so nice to feel that she spoke too me to explain simply and not down to me for not knowing.
October 15, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Thank you Alex for helping with my…
Thank you Alex for helping with my phone issue.
September 30, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Susan,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex was wonderful
Alex was wonderful, came in to ask a question about my phone and left with a new home broadband and tablet - even saved money on my monthly bills
September 25, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Rose-Ann,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex was excellent and chloe the retail…
Alex was excellent and chloe the retail store manager was as equally as helpful. What a great store to visit
September 19, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Chloe was a great help
September 17, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Craig and chloe were fantastic
September 17, 2025
Unprompted review
Reply from Vodafone UK - Kilmarnock
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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