Came to store with device issues. Andrew checked it all out and found the issue and corrected the problem. He also gave information on how to troubleshoot broadband at home
Company replied
Location
Switch location93 King Street, KA1 1QD Kilmarnock, GB
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See what reviewers are saying
Special thankyou to Mel, who was extremely helpful after my mum had a bad experience at Vodafone Silverburn. Changed my mums sim only contract option for a new phone + sim deal, great product knowled... See more
Company replied
I was in the store last week and while I was being served by Alex (separate good review!), Craig was serving another customer who was being extremely rude, abrasive, and often sarcastic in his respons... See more
Company replied
Nathan was very polite and efficient. Easy to talk with and explained everything so that I could easily understand it. All in all a pleasant experience
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kilmarnock
Written by the company
Contact info
93 King Street, KA1 1QD, Kilmarnock, United Kingdom
4.9
Excellent
211 reviews
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Thank you Jack for helping with my…
Thank you Jack for helping with my phone upgrade. You were very professional and made everything easy to understand :)
July 1, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Jean. Thank you for your review for Jack. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dealt with rachel in store multiple…
Dealt with rachel in store multiple times now and customer service is 5 stars
June 28, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Robert,
It's great to hear this feedback. Thanks for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jack was lovely
I came from O2 and the man in the shop was really very lovely. HE madr us feel welcome and we now get better signal than O2 so we are happy
June 24, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hello, Joan,
Thanks for the review. It's always great to hear positive feedback, and we're glad Jack made you feel welcome.
If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Rachel in store helped me move all the…
Rachel in store helped me move all the data over to my new phone
June 20, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Karen,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Nathan was extremely helpful in fixing…
Nathan was extremely helpful in fixing my phone and sorted out a new contrCt! Lovely lad@
May 30, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Trish. Thank you for your review for Nathan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Straightforward servcie
The man helped me move all the things from one phone to the other and it was very steightforward service
May 15, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Janie,
Thanks for the brilliant feedback! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My phone broke and needed a…
My phone broke and needed a replacement. Staff soent A LOT of time helping me out with getting a new one and sorting out everything else
May 14, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Robert,
Thanks for the great feedback, it's really appreciated! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
nathan was a lovely chap
April 25, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Isobel,
We love to hear it! Thanks for taking the time to share this 5 star review with us.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
My experience in store was great Jack…
My experience in store was great Jack was very patiant with me
April 22, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Karen. Thank you for your review for Jack. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kilmarnock
Hi Elizabeth. Thank you for your review for Jack. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nathan in the Kilmarnock branch was…
Nathan in the Kilmarnock branch was fantastic and went out of his way to help release my brother's phone while in hospital with COVID and heart failure a very bright young salesman
March 2, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Susan,
Thanks for reviewing and sharing this feedback for Nathan. This is great to hear and we're pleased to hear how he's been able to help.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Kilmarnock review
Nathan who dealt with us was very nice. He sat and explained all options. And explained absolutely every part of the process. Great customer service
March 2, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Reiss,
Thanks for letting us know what an amazing job Nathan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
Went to the Kilmarnock branch today, ended up buying the Samsung galaxy s24 Ultra, Nathan was great, straight to the point and full of information
Definitely recommend
February 24, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
The team was very helpful and kind
The team was very helpful and kind
Gave the right info at the right time
Were very friendly
February 9, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Emma,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service
January 7, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Calum. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience.
January 7, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Katie. Thank you for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan was a great help getting my iPhone…
Ryan was a great help getting my iPhone set up
January 5, 2024
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Gerald,
Thanks for letting us know what an amazing job Ryan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The assistant Rachel that helped me with the…
The assistant Rachel that helped me with the purchase of my new phone was excellent and clearly explained how to get the best out of my phone. She answered all my questions and put my mind at ease. Nothing was to much trouble to her
December 20, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hey Andrew,
Thanks for letting us know what an amazing job Rachel did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service by Nathan today helping…
Great service by Nathan today helping myself and parents. Really friendly member of staff and a credit to your company!
December 16, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Naomi,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Nathan in Kilmarnock was really helpful…
Nathan in Kilmarnock was really helpful and allowed us to get the best deal for our needs.
December 16, 2023
Unprompted review
Reply from Vodafone UK - Kilmarnock
Hi Caroline,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
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