Vodafone UK - Kings Road Reviews 

206
TrustScore 5 out of 5

4.9

100 Kings Road, SW3 4TZ London, GB


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Rated 5 out of 5 stars

I cannot be more happy with the service I have received at Vodafone store in King’s Road - Chelsea. This young and resourceful Retail Adviser AMINA was extremely helpful. Her kindness, patience, knowl... See more

Company replied

Rated 5 out of 5 stars

I'm giving 5 stars for the team at the King's Road Vodafone branch. They were helpful,efficient and patient. I was not in the best frame of mind when I visited, which was not their fault at all but th... See more

Company replied

Rated 5 out of 5 stars

I came in a busy short staffed morning at Vodafone. Iman greeted me and was very courteous and patient with my phone upgrade service. What I was impressed with was her flexibility and addressing... See more

Company replied

Rated 5 out of 5 stars

Altın just helped me get a new plan! He was brilliant! Very nice and friendly. But, most importantly he was very knowledgeable and efficient! He was also very resourceful and anticipated potential hol... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Kings Road

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 100 Kings Road, SW3 4TZ, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
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1-star

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4.9

All reviews

(206)

40,708 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rodica is a star!

August 4, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Rajeshwar,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Rodica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect worker

Perfect worker , fast professional and kind from emely

July 4, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Reem, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Rodica

We visited Vodafone to update our contracts and we’re very fortunate to have been assisted by Rodica. Rodica was highly professional, friendly, and thoroughly explained our new contract details. She made the experience so easy and enjoyable. Thank you so much.

July 4, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Iman was able to take me through a…

Iman was able to take me through a complicated question I had. And also added a program in my plan which will be very helpful. Very professional and courteous.

July 4, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Christopher,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’ve popped over to transition my…

I’ve popped over to transition my business mobile to personal mobile. Mara did an amazing job as I’ve got it done in minutes!! Thanks so much!

June 27, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Deniz,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

She was extremely helpful

She was extremely helpful , Emely was brilliant

June 18, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Rushika , thank you so much for your wonderful review and the amazing support you’ve shown for Emely , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

I would like to say how impressed I was…

I would like to say how impressed I was with the 1st class level of service I received from Iryna at the King’s Rd vodafone store today. She was extremely helpful and efficient and professional and dealt with my enquiry brilliantly.
Thank you Iryna
Graeme

June 18, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Graeme,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had an amazing time with Mara

Had an amazing time with Mara. Got all my questions answered, great new discounted plan, and extremely smooth.

June 17, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Maya,

Thanks for the lovely review and fantastic support for Mara.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Mara is an exceptional sales manager…

Mara is an exceptional sales manager and provided honest, succinct and immediate solutions. When I came back into the store, I asked to wait for her services as she was reliable and efficient. Mara epitmoses what Vodafone stands for and is worthy of promotion and being acknowledged by management.

June 14, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Steven,

Thanks for the lovely review and fantastic support for Mara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amina was wonderful and helped me out…

Amina was wonderful and helped me out very fast. All the people working there are really helpful! Recommend!

June 14, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Olteanu,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Iryna was very professional

Iryna was very professional. She helped us with all the details we need. If you evet visit the King’s Rd Vodafone you should ask for her. Her professionalism was above and beyond!

June 13, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Noname,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mara was amazing!

Mara was amazing!

June 12, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Ana,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good Service

The staff are very friendly and helpful.
Good Service

June 10, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rahul was beyond helpful

Rahul was beyond helpful, sooo happy with the service I got from him!

June 5, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Yasmeen,

Thanks for the lovely review and fantastic support for Rahul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Iman was very helpful and it was an all…

Iman was very helpful and it was an all round easy experience

June 2, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Archie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raul provided excellent service!

Raul provided excellent service at the store. He was super helpful in solving a problem I had with my new broadband hub.

May 31, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Dan,

Thanks for the lovely review and fantastic support for Raul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 stars for the King's Road, London team

I'm giving 5 stars for the team at the King's Road Vodafone branch. They were helpful,efficient and patient. I was not in the best frame of mind when I visited, which was not their fault at all but the frankly terrible Vodafone website and phone team. They were kind when I was frustrated so while I wouldn't recommend Vodafone as a company the King's Road team did the company proud as an excellent customer service team and should be rerecognised.

May 30, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Zarah,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mara was exceptionally helpful and…

Mara was exceptionally helpful and patient with me. I had an issue with my contract being disconnected and she took extra time to take care of me and sort me out.

May 20, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Serene,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Mara.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came in a busy short staffed morning…

I came in a busy short staffed morning at Vodafone.
Iman greeted me and was very courteous and patient with my phone upgrade service.
What I was impressed with was her flexibility and addressing other clients anxiously waiting.
She was also very knowledgeable with other products.
Thank you

May 20, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Philip,

Thanks for the lovely review and fantastic support for Iman.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

“I had a great experience with…Emilis

“I had a great experience with Vodafone’s chat support, especially with Emilis. She was professional, patient, and very helpful throughout the whole conversation. She resolved my issue quickly and explained everything clearly. Excellent customer service — friendly, efficient, and supportive. Thank you, Emilis!”

May 20, 2026
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Bjanka,

Thanks for the lovely review and fantastic support for Emilis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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