This for Raul Amina and Mara, after 5 people in other Vodafone shop who could not solve my problem, these three came together and solves my software problem to my astonishment. Super friend, professio... See more
Company replied
Location
Switch location100 Kings Road, SW3 4TZ London, GB
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I cannot be more happy with the service I have received at Vodafone store in King’s Road - Chelsea. This young and resourceful Retail Adviser AMINA was extremely helpful. Her kindness, patience, knowl... See more
Company replied
I'm giving 5 stars for the team at the King's Road Vodafone branch. They were helpful,efficient and patient. I was not in the best frame of mind when I visited, which was not their fault at all but th... See more
Company replied
I came in a busy short staffed morning at Vodafone. Iman greeted me and was very courteous and patient with my phone upgrade service. What I was impressed with was her flexibility and addressing... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kings Road
Written by the company
Contact info
100 Kings Road, SW3 4TZ, London, United Kingdom
4.8
Excellent
208 reviews
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Mara provided excellent customer…
Mara provided excellent customer service during my visit to Vodafone. She was friendly, professional, and very efficient in handling my request. She took the time to understand my issue and resolved it quickly, making the whole experience smooth and stress-free.
Her knowledge and willingness to help really stood out, and she made me feel valued as a customer. It’s clear she cares about delivering a high standard of service.
Overall, a very positive experience thank you, Mara!
March 26, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I had a great experience at Vodafone…
I had a great experience at Vodafone thanks to Mara. She was professional, patient, and really took the time to understand my needs. Everything was explained clearly, and she made the whole process quick and stress-free. Outstanding customer service—I highly recommend!
March 21, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Reply from Vodafone UK - Kings Road
Hey Mina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tech/app query
Am tech challenged and Amina was so helpful in getting my email app sorted. She was calm, listened and importantly got everything sorted! 5 stars Amina
March 25, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Lesley,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It was quick and efficient and friendly
It was quick and efficient and friendly
March 21, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Soha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mara was great
Mara was great, friendly and super helpful. Happy with the experience
March 15, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Was served by Mara Nunes and she made…
Was served by Mara Nunes and she made what can be a very tedious and boring admin experience into a delightful conversation. She was a credit to Vodafone
March 13, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Seamus,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kings Road
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kings Road
Hey Norman,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely appalling experience and store manager
Absolutely appalling experience. Not sure I would return. A customer for almost 30yrs, the male "manager" I encountered (after opening a locked front door?!) should be fired. Have escalated a formal complaint against him and the store (which has been superbly handled by head office). If only you could give 0 stars or less. I have since learnt that this is now a Vodafone 'franchise/partner' store and not 'company operated' which would explain why it is no longer fit for purpose! Avoid.
February 17, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hi Vanessa,
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about what happened during your recent visit to the store. This is absolutely not the level of service we expect any of our customers—especially someone who has been with us for nearly 30 years—to experience.
Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service!
February 21, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Yun,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I cannot be more happy with the service…
I cannot be more happy with the service I have received at Vodafone store in King’s Road - Chelsea. This young and resourceful Retail Adviser AMINA was extremely helpful. Her kindness, patience, knowledge and effectiveness should be rewarded. She knew exactly what she was doing: explained everything clearly &quickly. I felt well looked after & genuinely cared for. Thank you so very much to this beautiful girl🙏🏻 I don’t exaggerate: she needs Promotion. Belssings🩵💙🌸
February 13, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kings Road
Hey Hadley,
Thanks for the lovely review and fantastic support for Mara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I found Mara the assistant manager at…
I found Mara the assistant manager at Vodafone in kings Rd extraordinarily kind and helpful. She was a saviour !
February 5, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Sylvia ,
Thanks for the lovely review and fantastic support for Mara.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kings Road
Hey Pris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vasco was extremely helpful and…
Vasco was extremely helpful and accommodating. I would recommend any guests coming in to look for him.
January 15, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Yousef,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mara greeted me when I arrived and…
Mara greeted me when I arrived and provided efficient info and suggested the best package for me
Ayub then assisted with issuing vodafone temp number which will automatically switch to my number I brought from EE with who I was very unhappy with
January 9, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Zrnka,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Mara was beyond helpful and very quick
Mara was beyond helpful and very quick. Very happy with her service!
January 8, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Serra,
Thanks for the lovely review and fantastic support for Mara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mara was fantastic
Mara was fantastic. Incredibly attentive and super focused on getting me what I wanted (which was a particular number and most people would have thought it was a boring pedantic request). Mara is single-handedly helping to change my perception of Vodafone.
January 3, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Ed,
Thanks for the lovely review and fantastic support for Mara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mara Vodafone King’s Road awful
A woman called Mara in the Vodafone King’s Road working today 01.01.2026 - awful rude and despicable human. Vodafone needs to fire her as she has no training whatsoever. In front of us she bullied her staff and spoke to us and other customers extremely aggressive. She thinks that store is her playground. Vodafone - investigate and fire her.
January 1, 2026
Unprompted review
Reply from Vodafone UK - Kings Road
Hey Chelsea,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience at our King’s Road store on 01/01/2026. This is not the level of service we aim to provide, and we take your concerns very seriously.
Please be assured that we’ll investigate this matter thoroughly and take appropriate action. Your comments regarding staff behaviour and customer interaction have been noted and will be addressed internally.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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