Vodafone UK - Kings Road Reviews 

208
TrustScore 5 out of 5

4.8

100 Kings Road, SW3 4TZ London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This for Raul Amina and Mara, after 5 people in other Vodafone shop who could not solve my problem, these three came together and solves my software problem to my astonishment. Super friend, professio... See more

Company replied

Rated 5 out of 5 stars

I cannot be more happy with the service I have received at Vodafone store in King’s Road - Chelsea. This young and resourceful Retail Adviser AMINA was extremely helpful. Her kindness, patience, knowl... See more

Company replied

Rated 5 out of 5 stars

I'm giving 5 stars for the team at the King's Road Vodafone branch. They were helpful,efficient and patient. I was not in the best frame of mind when I visited, which was not their fault at all but th... See more

Company replied

Rated 5 out of 5 stars

I came in a busy short staffed morning at Vodafone. Iman greeted me and was very courteous and patient with my phone upgrade service. What I was impressed with was her flexibility and addressing... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Kings Road

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 100 Kings Road, SW3 4TZ, London, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(208)

40,120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It really did wonders for me!

It really did wonders for me!
I used it while travelling the UK and it honestly saved my life.. Thanks a lot 🙌🏼

December 13, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Thanks for such fantastic review, Gabriela! It's great to see you had such a positive experience with us. If you ever need help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Love Vodafones internet speed ❤️ and the…

Love Vodafones internet speed ❤️ and the Christmas offer today got me feeling today I’ll tell my parents to use Vodafone too hahah

December 19, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Thanks for the brilliant review, Goda! We'd love help you get your parents on board, drop us message and we'll talk you through out deals:


Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Merry Christmas from the Vodafone Social Media Team

Rated 5 out of 5 stars

Bought a new SIM card

Bought a new SIM card, and the team assisted us setting up the SIM card for my holiday☺️

December 2, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Thanks for the five star review, Leticija! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I love this shop and the stuff

I received a very good Service from Vasco and they were very helpful

October 19, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Beatrice,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with the team in the shop.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Staff went out of their way to help…

Staff went out of their way to help with a technical problem. So efficient and helpful. Highly recommend

September 26, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Barbara,

This is lovely feedback. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Amina (Kings Road) was excellent

August 3, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi there,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raul was very courteous and helpful

Raul was very courteous and helpful. It turned out that I had a software issue and not a Vodaphone issue but he very kindly explained the issue and helped me to a successful resolution. Great guy! It seems he has been working at this Vodaphone office for 7 years! Well done, Raul!

May 3, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi there,

It's lovely to see you had such a positive experience with Raul. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Beauty

Amazing and professional service from Beauty

March 30, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Ben,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Isha is amazing!

I received the most incredible and professional customer care from Isha at Vodafone Kings Road today. She was kind, knowledgeable, professional, and highly skilled at her job.

Prior to this, I had experienced the most appalling customer care from Vodafone over a sustained period of around four months, and I had completely lost faith in the network. I had been trying to move from a business account to a personal account whilst keeping my number. Since October last year, I had been given different advice in stores, incorrect advice at that, and had been unable to speak to anyone other than a robot via phone. It was stressful and frustrating and I was shocked and disappointed by Vodafone at every stage.

Isha redeemed all of this single-handedly with a seamless and professional approach, and I am not only impressed by her skills and knowledge, but incredibly thankful to her. One of very few talented staff within the business.

March 7, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Rose,

Thank you for taking the time to leave us a review. It's great to hear about your recent experience and feedback for Isha.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Beauty from the Kings road branch qas…

Beauty from the Kings road branch qas bwey helpful and professional. I went in for topup. And I was happy to get into contact for a tablet. Amazing deal

March 5, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Barrera,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beauty from kings road Vodafone…

Beauty from kings road Vodafone store.wonderful lovely sales girl , we were very lucky to meet her. She made our life easy We are so thankful to her 🙏🌹

January 19, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Zaina,

It's lovely to see you had such a positive experience with Beauty. This is absolutely what we aim for! Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

We had a brilliant experience with Altin!

We had a brilliant experience with Altin, he was such a lovely salesperson and looked after us really well. I've never been so pleased with customer experience at Vodafone and will definitely be back!

January 17, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Iqra,

Thanks so much for your great feedback! We're so glad to hear that you had a great experience with Atlin.

The Social Media team are only a message away if you need any help in the future. You can reach out on Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service!

January 10, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey,

Thanks for the review, this is great to hear!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice and great customer service by…

Nice and great customer service by kings road team👌🏻

January 10, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Vanesa,

Thanks for the lovely review and fantastic support for our King's Road team!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing, the staff was welcoming and nice.

January 10, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey,

This is great to here! Thank you for taking the time to give us a review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service, I'll visit them again

January 10, 2024
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey,

We love to hear this! Thanks for the 5 star review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

We walked in to the Vodafone store in King’s road with some questions, and we ended up with 2 new contracts.
My husband got a new network subscription and I converted from my current provider to Vodafone, all thanks to the amazing service and discount we got from the store manager, Beauty and her colleague (I forgot his name but it starts with the letter M)
Thank you very much.

We really appreciate your help.

December 30, 2023
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hey Haneen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Very easy experience in Vodafone, chairs was great!

December 23, 2023
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have faced the greatest customer…

I have faced the greatest customer service with beauty from kings road branch 👍🏼😍

December 22, 2023
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Abdullah. WOW! Thank you for your review. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you beauty

Thank you beauty
You are the best costumer service

December 22, 2023
Unprompted review
Vodafone UK - Kings Road logo

Reply from Vodafone UK - Kings Road

Hi Shaikha. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look